Over crowded on weekends, waiting 30 min for breakfast. Even the food quality affected due to the crowd . Felt a burnt flavour eating bread, when I looked back it was burnt. No one taking care of the food kept outside in the waiting hall for breakfast.
I left my phone in the restaurant and realised after I reached the airport. The staff found my phone and had it sent to me to the airport. Thank you, you saved my life!
The worst front desk service in my last 25 years business travelling life. The staff is working his own and saying wait after I standing in front of the counter 3 minutes, then went off without greeting or referring to other staff. So surprise to know that he is the Sales in-charge after telling our feeling to other staff.
Breakfast is excellent and staff are kind always.
Cleaniness need to improve as many hairs in bathtub and water stains.
With a stay at Welcomhotel by ITC Hotels, Kences Palm Beach, Mamallapuram in Tirukalukundram (Mahabalipuram Beach), you'll be within a 5-minute drive of Pancha Pandava Cave and Sri Sthala Sayanaperumal Temple. This beach hotel is 1.9 mi (3 km) from Trimurti Cave Temple and 1.9 mi (3.1 km) from Krishna's Butter Ball.
Relax and unwind with massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club and an outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy a meal at Namma Shack or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
Make yourself at home in one of the 94 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
I highly recommend this place for families with children. The location is excellent and the ambience is extraordinary. The resort's theme is Rajasthani and is very well-maintained. The hospitality and food are good, although there are a lot of flies, which can be a bit bothersome. The resort has a swimming pool suitable for children of all ages, but please be cautious as the pool area can get slippery. The resort also offers daily programs which are posted near the reception area to keep everyone entertained. It's not just a place to stay for the night, but a great spot to spend quality time with your family and relax.
Multiple stays, the best choice in the industrial area. The price is expensive. The breakfast is very rich and the western food is very rare. The level of the waiter needs to be improved, and the individual temper is tempered. There are many foreign companies in Europe and the United States.
Disappointing Experience with the In-House Nightclub
Overall, my stay at this hotel was good, but my experience with their in-house nightclub left a lot to be desired. When I tried to enter, I was abruptly informed that it was ”couples only”—a policy that was not mentioned anywhere on their website when I booked. If the nightclub is advertised as part of the hotel’s amenities, it should be clearly stated that solo male travelers are not welcome.
To make matters worse, the staff at the entrance were extremely rude. They asked me to move aside so a couple—who weren’t even hotel guests—could enter, while simultaneously demanding an absurd 10,000 INR entry fee from me. I’ve been to some of the top clubs around the world and have never paid even half that amount for entry.
When I raised my concerns with the front desk, the response was dismissive. One of the staff members simply said, ”Stags are not allowed.” I found the term both unprofessional and unnecessary. This lack of hospitality and fairness was disappointing enough that I’ve advised my friends—who had upcoming reservations—to cancel their stay.
If you're looking for a more premium and welcoming experience, I’d strongly recommend Leela Palace instead.
I didn't have a pleasant experience the moment I stepped in. Took a flight from Dubai and arrived around 10pm. There was an event going on and the whole place was blasted with loud music. As you can see from the photo, it was open concept and music was loud even to 8th floor ! But fortunately, once door closed, it was quiet.
Many areas were lacking but the hotel personnel were very sincere to make amends.
The hotel had many small touches which made my stay comfortable. Overall, it was good stay!
Had a pleasant stay for 3 nights. The room was spacious and super clean. Breakfast could not be better, they had a live cooking station for orders to cook, a variety for everyone. We went for drinks at the terrace on our third night as it wasnt raining and was accompanied by a live band. Recommended place to stay if you're planning on netflix and chill in the room.
The room was spacious and clean. Internet was fast and reliable. The breakfast buffet was plain and limited for the food choices and would be at a 3* level in other Asian countries. I was also overcharged for an in house food order but at least the food was good.
Very Good
63 reviews
8.4/10
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VVictorYetiDisappointing Experience with the In-House Nightclub
Overall, my stay at this hotel was good, but my experience with their in-house nightclub left a lot to be desired. When I tried to enter, I was abruptly informed that it was ”couples only”—a policy that was not mentioned anywhere on their website when I booked. If the nightclub is advertised as part of the hotel’s amenities, it should be clearly stated that solo male travelers are not welcome.
To make matters worse, the staff at the entrance were extremely rude. They asked me to move aside so a couple—who weren’t even hotel guests—could enter, while simultaneously demanding an absurd 10,000 INR entry fee from me. I’ve been to some of the top clubs around the world and have never paid even half that amount for entry.
When I raised my concerns with the front desk, the response was dismissive. One of the staff members simply said, ”Stags are not allowed.” I found the term both unprofessional and unnecessary. This lack of hospitality and fairness was disappointing enough that I’ve advised my friends—who had upcoming reservations—to cancel their stay.
If you're looking for a more premium and welcoming experience, I’d strongly recommend Leela Palace instead.
TTheBugHad a pleasant stay for 3 nights. The room was spacious and super clean. Breakfast could not be better, they had a live cooking station for orders to cook, a variety for everyone. We went for drinks at the terrace on our third night as it wasnt raining and was accompanied by a live band. Recommended place to stay if you're planning on netflix and chill in the room.
MMohamed GazzaliSwimming pool not operating/ No remote for tv (when calling customer service they said some one will bring but no one came until we exit ,Free shuttle service charges a lot
Restaurant food wasn’t nice for the price
Not worth to visit with family
GGuest UserOur stay was simply amazing! Loved the hotel especially due to exceptional customer service and fantastic eating experiences. The stay was simply perfect. Every staff member encountered were a delight and so helpful. Thank you for the wonderful memories.
GGuest UserOne of the finest hotel I ever seen out of my 16 countries I had travelled ..
Respect 🫡
Cleanliness salute 🫡
Service salute 🫡
Food taste yummy 😋
Close to airport and on main road the hotel located
I prefer this is the best in Chennai pls stay and experience this lovely feeling as me ..
Excellent and outstanding qualities
MMalik_ExplorerThe hotel is actually getting outdated with boring interior with fading colors and stripping off hard materials, they should do something about getting rid of birds that pooping on windows and unpleasant views. Exterior obviously can see lots of cracks all over building. Fayaz the front desk guy check in dunno how to smile when welcoming customers. You are saying it’s luxury collection hotel but something you have to work on it. Otherwise competitor will take over.
PPraveenKrishnaI highly recommend this place for families with children. The location is excellent and the ambience is extraordinary. The resort's theme is Rajasthani and is very well-maintained. The hospitality and food are good, although there are a lot of flies, which can be a bit bothersome. The resort has a swimming pool suitable for children of all ages, but please be cautious as the pool area can get slippery. The resort also offers daily programs which are posted near the reception area to keep everyone entertained. It's not just a place to stay for the night, but a great spot to spend quality time with your family and relax.
Ssai vinoThe hotel was great with amenities. Breakfast was good. The staff were great and very helpful.
The rooms are spacious enough but the bathroom was a bit cramped. Not enough space to even move around.
TtheMStravelerReview: Accord Metropolitan Hotel – Comfort & Accessibility in Chennai
Accord Metropolitan Hotel is one of the better 5-star hotels in India, offering exceptional service, accessibility, and comfort.
What’s Great:
✅ Outstanding Service – Special mention to Jayashree at the front desk, who was amazing and helpful. The entire staff is courteous and attentive.
✅ Accessibility – Unlike many hotels, this one is truly disability-friendly, with accessible facilities and rooms.
✅ Great Location – Centrally located with ample restaurants in the area, making it perfect for explorers.
✅ Spacious & Clean Rooms – Well-maintained, comfortable, and equipped with all necessary amenities.
✅ Excellent Dining Options – The hotel’s restaurants are top-notch; Royal Indian is a must-visit for an amazing vegetarian meal.
Final Verdict:
Everything works well in this hotel—from service to cleanliness, dining, and accessibility. A solid 5-star experience that makes for a comfortable and convenient stay in Chennai. Highly recommended!
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