The room was quite large, the bed was comfortable, the breakfast is good and the staff was very attentive. I will definitely stay there the next time I am in Coimbatore.
All staff so friendly and professional service. Feel like back home oftenly. Especially Mr. Vishwas . He is very intelligent, speed service, friendly, service mind, good altitude, very professionally service . Will back again soon. All the best please.
Breakfast is top-notch—you will not find a better one in the area. The hotel's restaurants are also some of the best around. The rooms are spacious and clean. I've traveled to various hotels around the world in my life, and I was very impressed with the ITS Grand Chola. This was my second time staying here, and I plan to come again.
A great stay and the room was spotless with comfy bed although I had issue with the bass sound from the club on the ground floor. It was quite distracting especially when it got dragged until midnight. Staff was friendly and able to accommodate all the request. In-room dining up to standard and excellent service.
The worst front desk service in my last 25 years business travelling life. The staff is working his own and saying wait after I standing in front of the counter 3 minutes, then went off without greeting or referring to other staff. So surprise to know that he is the Sales in-charge after telling our feeling to other staff.
Breakfast is excellent and staff are kind always.
Cleaniness need to improve as many hairs in bathtub and water stains.
Was here for a brief stay due to work and overall the hotel was fine for business travellers. It has all the essentials required for business travellers and I felt safe to stay as a solo female traveller too
one of the best in Coimbatore. nice room, good breakfast and decent services. havent tried the facilities but should be more than adequate for a couple of days/nights stay
The front desk service was very good, but the business was very bad. To the hotel, don't let early check in understand, the front desk asks for the price, go to the restaurant to buy breakfast, the price of the restaurant is not the same as the price given by the front desk. When I checked out, I wanted to use the hotel's car to go to the airport. I asked the front desk for a price. I thought it was a little more expensive than Ola. It was okay. I said that I had a good meal and ordered it. After I came back, I changed the front desk. The price has changed. It is more expensive than Ola. Doubled. Early Check In, the hotel began to strictly demand that you can not check in early, must be 2 pm, after communication, helplessly understand, then go out for lunch, come back to 12 noon, found that the hotel even gave another pair of white couple check in, but also provide A towel and welcome drink. I didn't have this at all when I checked in. The above shows that hotel management is very confusing. The security guards greeted each other with enthusiasm. Breakfast is not expensive, but meals are average. The room hardware is very good, the air conditioning is also very powerful, but the refrigerator is very old, very noisy in the general heritage of the manor. The hygienic situation only looks beautiful, and if the wooden floor is stepped on, it will soon be dark. There are also a few large flies flying in the room, hey, a little disgusting. Overall, the price is not bad, that is, the front desk is very annoying, and the health situation is not equipped with hardware.
Fantastic hotel with great value!
Lovely hotel. Expansive . Updated . Trendy!
It is only a year old and all the interiors are very well appointed.
The rooms are large and spacious. The bathrooms are very nice with great amenities.
The linen and the bath towels are all of good quality.
The breakfast is extensive with SO many options for one & all.
overall, a great Value for Money hotel. Very peaceful and quiet. NOT city centre though.
I didn't have a pleasant experience the moment I stepped in. Took a flight from Dubai and arrived around 10pm. There was an event going on and the whole place was blasted with loud music. As you can see from the photo, it was open concept and music was loud even to 8th floor ! But fortunately, once door closed, it was quiet.
Many areas were lacking but the hotel personnel were very sincere to make amends.
The hotel had many small touches which made my stay comfortable. Overall, it was good stay!
Very Good
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NNaresh KVA great stay and the room was spotless with comfy bed although I had issue with the bass sound from the club on the ground floor. It was quite distracting especially when it got dragged until midnight. Staff was friendly and able to accommodate all the request. In-room dining up to standard and excellent service.
WwannaHotel looks lovely and on the surface seems like a high quality hotel. But the service was seriously shambolic. They didn't provide hand towels in the room, we had to ask several times for them before they finally appeared. The breakfast was bizarre - noone manning the coffee station but you weren't allowed to serve yourself (it was just a push button machine). No decaffeinated tea or coffee. It took ages to receive the love station food even though the breakfast room wasn't even 1/4 full as we were very early. They agreed to book us a taxi but on reconfirmation they had no record of it, so they tried to persuade us to instead use the hotel charter vehicle for 4x the price! It's a shame, for the price we expected better service and less chaos.
MMir69Staff at the reception are nice and friendly, crews and bellboys helps with your stuff. However, got harassed by one staff at the bar. We were being forced to leave where we are seated to a sofa near the bar and embarrassed my friends while we are waiting for the coffee we ordered at the bar. Tirelessly, even to the point of heated argument he never stopped until I made myself clear that I am going to report him. I had been a guest for this hotel since 2019 and unfortunately treated like this. This staff must be removed for inappropriate action.
GGuest UserOur stay was simply amazing! Loved the hotel especially due to exceptional customer service and fantastic eating experiences. The stay was simply perfect. Every staff member encountered were a delight and so helpful. Thank you for the wonderful memories.
GGuest UserOne of the finest hotel I ever seen out of my 16 countries I had travelled ..
Respect 🫡
Cleanliness salute 🫡
Service salute 🫡
Food taste yummy 😋
Close to airport and on main road the hotel located
I prefer this is the best in Chennai pls stay and experience this lovely feeling as me ..
Excellent and outstanding qualities
JJason AndrasBreakfast is top-notch—you will not find a better one in the area. The hotel's restaurants are also some of the best around. The rooms are spacious and clean. I've traveled to various hotels around the world in my life, and I was very impressed with the ITS Grand Chola. This was my second time staying here, and I plan to come again.
PPraveenKrishnaI highly recommend this place for families with children. The location is excellent and the ambience is extraordinary. The resort's theme is Rajasthani and is very well-maintained. The hospitality and food are good, although there are a lot of flies, which can be a bit bothersome. The resort has a swimming pool suitable for children of all ages, but please be cautious as the pool area can get slippery. The resort also offers daily programs which are posted near the reception area to keep everyone entertained. It's not just a place to stay for the night, but a great spot to spend quality time with your family and relax.
HHighland NomnomWe felt super welcomed and well taken care of from the moment we alighted our transport from the airport. The staff were all pleasant and warm, making the stay really comfortable and cosy.
Room was comfortably sized and clean, toilet was also clean. There were many channels to watch on the TV. Breakfast was great, we especially loved the live stations where we can order dosa and scrambled eggs. Loved the chai.
Our room was also facing the river and we could raptor watch quite close from our window! Super exciting watching Black Kites swooping around.
The only down side is that soundproofing wasn’t the best and amenities look a little aged, but we aren’t too bothered and still enjoyed our stay. Thank you Radisson front desk and housekeeping staff!
Ssai vinoThe hotel was great with amenities. Breakfast was good. The staff were great and very helpful.
The rooms are spacious enough but the bathroom was a bit cramped. Not enough space to even move around.
TtheMStravelerReview: Accord Metropolitan Hotel – Comfort & Accessibility in Chennai
Accord Metropolitan Hotel is one of the better 5-star hotels in India, offering exceptional service, accessibility, and comfort.
What’s Great:
✅ Outstanding Service – Special mention to Jayashree at the front desk, who was amazing and helpful. The entire staff is courteous and attentive.
✅ Accessibility – Unlike many hotels, this one is truly disability-friendly, with accessible facilities and rooms.
✅ Great Location – Centrally located with ample restaurants in the area, making it perfect for explorers.
✅ Spacious & Clean Rooms – Well-maintained, comfortable, and equipped with all necessary amenities.
✅ Excellent Dining Options – The hotel’s restaurants are top-notch; Royal Indian is a must-visit for an amazing vegetarian meal.
Final Verdict:
Everything works well in this hotel—from service to cleanliness, dining, and accessibility. A solid 5-star experience that makes for a comfortable and convenient stay in Chennai. Highly recommended!
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