5-Star Hotels in Balqa, Jordan

Very poor service. The bottom of toilet is broken, the pipe of shower with hole, the lock in the room also was little broken No information offers about service in hotel. Should find manager to get information about SPA. We. bought dinner and spent about 15 min to understand where it was and than wait every dish about 30 min ;( The changing room on the beach are broken and aren't closed. Sometimes elevator doesn't work. Today morning wait for a cup of coffee about 15 min. If you want some service you should find manager who could order staff to do it. Every bag is checked between entrance but it's not for you safety but only to do not allow meal and alcohol to bring Mini bar is full of drinks and chips but is not free, looks like the owner of hotel is so greedy to present some water and to do repair. I wanted to buy some cosmetics when check out but the gift shop was closed without any announce. The beach and hotel territory is good and beautiful. A lot of swimming pool with view. Only one day we saw and listened alive music The breakfast is ok (except waiting cup of coffee for 15 min).

Aggressive sales staff 😂 The hotel staffs act like the salesman instead of a service provider , from selling the ocean view room , dinner package and spa. You can’t really feel welcoming from them. The hotel is big enough , you may find many pools there. The room is old and the amenity looks cheap. It’s not really worth to pay more the upgrade.

Excellent hotel! Huge property. Wish I was able to stay longer. Was only there for 12 hours.. Private area of the dead sea. Multiple pools with an adults only area. Multiple restaurants and excellent staff. Valet parking. nice room and view of the pool area and dead sea. Would definitely stay here again

Beautiful hotel. Staff were amazing. Definitely use the spa asI had a full massage and facial and felt amazing. The lifeguard at the beach was so helpful. This hotel you must book as relaxing and food so good. About 7 minutes away is Almer Dead Sea factory produce. Well worth a visit