5-Star Hotels in Shanxi, China

A truly beautiful and luxurious hotel. I particularly loved its style and the quality of the amenities. However, the customer service was quite poor, and there seemed to be a significant lack of resources. I'm not sure if this is due to the summer season, but there was no robot delivery for food – I even had to pick up my own takeout. Having stayed in countless 5-star hotels in many different cities, I can honestly say I've never encountered such issues. I sincerely hope they improve. On a separate note, I'd like to thank Ctrip for their support and excellent problem-solving skills. Ctrip is always a reliable choice for travelers; they are truly trustworthy!

I have a memorable and most enjoyable stay at this hotel. Most welcoming and friendly front desk staff who would offer support and assistance promptly without hesitation. They are confident and competent. Thank you, I had a wonderful time. Wish all the other hotels would have a service level like yours. The hotel is clean and modern. I enjoyed the breakfast too, the food was plentiful with balanced variety.

Veteran Cadre Style (Taiyuan) It’s my first time staying at Kempinski. It has a strong old-fashioned atmosphere, which young people may find a bit old-fashioned. But the service and hardware facilities are very good, and the cost-effectiveness of staying in the off-season is very high [heart] Location: Close to Changfeng Street subway station, about 100 to 200 meters away, and also close to Binhe Expressway, very convenient for driving and public transportation. Decoration style: It's quite standard. In the eyes of those who like it, it is steady and elegant, and it is the result of years of accumulation. Those who don't like it think it is old-fashioned and has no novelty [laughing and crying]. But the furniture is of high quality, with a bit of old money style. Hardware facilities: Impeccable, with a gym and swimming pool, all of which are large in size. The room is big enough. I stayed in a deluxe view room. I like the layout very much. There are huge floor-to-ceiling windows, three separate washing areas, and a bathtub next to the window, so you can have a clear view of the night view. The interior is also unambiguous, with electric curtains, smart switches, top-tier brand sanitary ware, wall-mounted toilets and the quality of the toiletries are also online. The most important thing is that the bedding is very comfortable, the mattress and pillow are moderately soft and hard, and I slept soundly [laughing and crying] Service: This is even better. Free drinks in the minibar, turndown service, cultural and creative gifts when leaving the hotel, all kinds of problems can be handled quickly, the service staff in all parts of the hotel are polite, and the happiest thing is that the room type was upgraded for free [laughing and crying] Hygiene: Every detail is handled very well, and there are no blind spots. Price: Checked in on March 9th, 546 excluding breakfast, upgraded to a deluxe room with a view, free drinks in the minibar, very good value for money. Very good stay experience, I will choose this place next time I come to Taiyuan [heart]

This is one of the best hotels I have stayed in. The service at the buffet breakfast was impeccable while the breakfast varieties were acceptable. The service provided by the staff with the employees' tag below was superb during my breakfast. The room is huge, a truly international 5 star quality. Daily cleaning service was great while I didn't manage to get their name, but kudos to their services. All in all, my experience here was great, and I would recommend anyone who stay at this hotel.

Great location and they were all super nice. However the room was super hot and there is no AC. When we asked they brought up a portable unit but it wasn’t nearly enough to keep the room comfortable. If it’s winter it could be a great spot but definitely look elsewhere in the late spring and summer.

When I came to Yuncheng for tourism, I originally wanted to choose an old hotel, but I was worried that the facilities would be old, so I wanted to stay in a newer hotel. Because the hotel had no rooms on May Day, we split the holiday into two parts and stayed in this hotel in the second half. Now I think about it, I am still very fortunate. This hotel does have new facilities, but it feels like there is really no service. On the day of check-in, I found that the minibar was empty and there was no welcome fruit. I asked the front desk if there was a room delivery service. The first reaction of the front desk was that there would be a service charge for room delivery. When we replied that we could add a service charge, we were given a phone call, but there was still no room delivery service. I asked the hotel for a buckwheat pillow, but the pillow that only contained a small layer of buckwheat on the pillow surface was delivered. Is a 100% buckwheat pillow too expensive to use? Then I want to complain about the breakfast of this hotel. You can see that the dining space is very spacious, but the quality of the breakfast is very poor. Except for noodles, cakes and porridge made by the hotel itself, the others are purchased ready-made. There is no Western pastry made by the hotel itself, and the quality of the purchased ones is also very poor. There is no fresh juice, the juice is very sweet and unpalatable, and the coffee is not good. Comparing two hotels that we stayed in consecutively during the same holiday, this hotel is expensive but has poor service. We understand that this hotel is usually positioned as a wedding venue and a resting place for crew members at the airport next to it. It is not recommended for tourists to stay here, and the cost performance is very low.

The first time I took the initiative to write a review, the newly opened hotel, the room could not avoid a little taste, but it was not a pungent formaldehyde smell, it could be seen that the facilities and bedding were solid, the sanitary environment was very good, and the room was spacious and bright. The layout was reasonable. The restaurant downstairs tastes very good. It should be a local time-honored hotel. It is very recommended for fruit bread and casserole soup series. It is really a very satisfying stay experience! 5 minutes walk from Huayan Temple, travel is also very convenient, although the room is an indoor window, but the view is very wide, the sound insulation is very good. The front desk and restaurant staff service are great! Recommended stay?

During our trip from Hohhot, Inner Mongolia, through Ordos and Datong, to Taiyuan, we stayed at five hotels in total, and the Marriott was by far our favorite. Upon arrival, a hotel executive personally greeted us and gave the children lollipops, which absolutely delighted them. The hotel is quite new, with excellent facilities, and the breakfast was incredibly delicious. We booked a family room which was large and beautiful, much to the children's delight. We only stayed two nights as our main reason for being in Taiyuan was simply to catch a flight home. When checking out, the kids were begging to stay longer, not wanting to go home. Even I was reluctant to leave – it was truly that comfortable. The entire staff, from service personnel to management, were incredibly friendly and welcoming. The breakfast was also excellent, and the location is fantastic. In fact, this hotel alone has made us consider returning to Taiyuan multiple times! 😁

Staying at Xingshengjiu Courtyard Hotel was truly the best decision! The 24-hour butler service makes you feel at home. After placing an order, a butler will contact you to send you the parking location, and a ferryman will be sent to pick you up upon arrival. Upon arrival, all the front desk staff were also very welcoming, making it feel like home. It's not far from South Street, a street known for its Ming and Qing Dynasties, just a five or six-minute walk away. The courtyard is also very beautiful, with an antique quadrangle. The room is modern and fully intelligent, with many details taken into consideration. During the National Day and Mid-Autumn Festival, the room also gave us a fruit plate with local handmade mooncakes. In short, coming to Xingshengjiu Courtyard Hotel in Pingyao was the most perfect trip of this trip. I will definitely choose this hotel next time I come!

The environment is very good. It is really beautiful to go in this season. The space capsule is not bad to live in. The air is also very good. The space capsule is smart home. I will go there next time. Very suitable for falling in love and traveling as a couple. Quiet and hygienic. There are flowers everywhere. It’s beautiful to take pictures. It’s comfortable to live in. Fruits are also given.