Find 5-Star Hotels in Xiamen

From the moment we booked the room, a dedicated butler group was created for us. They bought our round-trip ferry tickets, and upon disembarking, a butler was waiting at the pier to help with our luggage—we didn't have to carry anything ourselves. Our butler, Isak, was incredibly thoughtful. He not only planned a route to Gulangyu Island that avoided the crowds, but also went out to buy me medicine when he knew I wasn't feeling well. This friend-like care was so heartwarming. The room's details were impeccable: Aesop toiletries, a Wenxian turndown fragrance, a handwritten welcome note, a complimentary minibar, and even a different set of Gulangyu poems on gold-flecked paper by the bedside each day. The turndown service drew the curtains, lit the aromatherapy, and even prepared a meditation chair—truly taking ”natural healing” to the extreme.

This isn't my first time staying here, and I really love it; the experience is consistently great. The breakfast selection changes a bit daily, always featuring authentic Southern Fujian specialties. There's a wide variety and the food tastes excellent. The room is also very dorm-like, quiet, and the bed is fantastic, leading to naturally high-quality sleep. The only minor downside is that the pool isn't very big, but the water quality is excellent. Also, our butler, Merry, took great care of us. For example, she'd ask what we wanted refilled in the minibar and prepared turn-down service nightly before we came back (which included a pre-sleep dessert, a floor mat next to the bed, and indoor slippers).

I've always had a good impression of Conrad, but the service at Conrad Xiamen this time was really disappointing. I checked in on August 5th and 7th. On the 6th, I pressed the 'do not disturb' button. In the afternoon, I received a call asking when I'd like my room cleaned. I gave them a time, and then shortly after, I got another call asking the same thing. I don't understand the point of the 'do not disturb' sign or the first call. Around 8 PM, a staff member brought me a complimentary sweet soup, and when I asked why I hadn't received it the night before, she said they were too busy. That evening, I complained to the front desk. The next day, when I checked out, the lobby manager, Ms. Shen (2459), told me that as a resolution, they would refund a small portion of my room fee and waive the dining expenses during my stay. I then left the hotel. On the way, I received a call from Trip.com, saying that for the hotel to refund a small part of the room fee, I would need to cancel my order, which meant I wouldn't be able to leave a review. I disagreed. Afterwards, as shown in picture two, Ms. Shen called me three more times. There was no apology or intention to improve service; she just wanted me to compromise. In the last call, she even started by saying that my 2000 deposit hadn't been refunded, trying to threaten me into compromising and canceling the order. She also constantly interrupted me. I told her I would complain about her as well and hoped someone else would respond to my two complaints. On the evening of August 8th, as shown in picture three, a woman claiming to be from customer relations called. I was unable to take the call at the time, and she promised to call me back the next day. Now it's the third day, and I still haven't received a call. I feel that the hotel has no sincerity or intention to resolve the issue, which is why I'm writing this negative review. Separately, the Hainanese chicken rice from room service was also very bad. The chicken was dry and fishy, and even the rice tasted like it was from yesterday. At the hotel's Michelin-recommended Chinese restaurant, Luchenxuan (2026), I ordered a Boston lobster mapo tofu. It wasn't spicy, numbing, fresh, or fragrant; it was bland and had a beany taste. When the waiter asked for my feedback at checkout, they immediately waived the charge for that dish. At least the restaurant service was acceptable, but the service from the front desk and customer relations department is completely unworthy of a five-star hotel.

My stay was very satisfying. The hotel has a grand and clean environment, and its location is very convenient for getting around. All the room amenities were in good working order. The buffet breakfast was delicious and offered a wide variety of choices. I must especially commend Kisu and Susie for their incredibly patient service. They thoughtfully helped me with my travel route inquiries and adjusted my requests with such meticulousness and warmth, never being perfunctory with guests. I felt very comfortable and secure during my stay, and I highly recommend this hotel.

My stay at Novotel Xiamen Downtown was fantastic! The hotel is filled with greenery everywhere, creating a very relaxing atmosphere. The front desk staff were gentle and efficient, and the room service on my floor was polite, thoughtful, and attentive. The room facilities were brand new and complete, and everything was spotlessly clean, making for a truly pleasant stay. Every detail was carefully considered, making for an excellent travel and accommodation experience. It's definitely a worthwhile choice when visiting Xiamen.

My stay at Xiamen C&D Hotel was absolutely perfect, I highly recommend it! The hotel's ambiance is elegant and grand, with a charming, antique-infused lobby featuring just the right amount of greenery, creating a peaceful oasis amidst the bustle. The guest rooms are clean, tidy, and spacious, with soft, comfortable bedding. The soundproofing is excellent, ensuring an undisturbed night's sleep, and all amenities are complete and well-maintained. The service was truly impeccable. The front desk staff were warm and polite, and check-in was efficient and quick. A special shout-out to Lobby Manager Wu Yanzu for being so thoughtful and enthusiastic, and the housekeeping staff were meticulous and attentive. The service throughout our stay was proactive and thorough, with prompt responses to all our needs. The complimentary airport pick-up and shuttle service to tourist attractions were particularly thoughtful, and the staff patiently answered all our questions about getting around. This established five-star hotel lives up to its reputation with a comfortable environment and heartwarming service. It's perfect for both leisure and business travelers. I will definitely choose to stay here again on my next visit to Xiamen.

To be honest, the room facilities are quite outdated. What's more, the setup is impractical: the hairdryer is placed too high, making it difficult to reach; there's no basket in the bathroom for dirty towels; and the fridge is completely empty. The worst part is the Wi-Fi – it's incredibly slow and constantly lags, making it impossible to even stream a show on my phone. This hotel needs to seriously improve to live up to its five-star rating. A major tourist city shouldn't have five-star hotels like this! Hope they improve!

This hotel is absolutely wonderful and cozy! We stayed for two nights with the kids. It's super close to Dongdu Wharf, making trips to Gulangyu Island a breeze. They have an outdoor swimming pool on the 3rd floor, and we even ordered swimsuits, goggles, and caps – the kids had a blast. Xiamen is really hot, so you sweat just by stepping outside, which made the self-service laundry on the 2nd floor incredibly convenient. If you turn left and walk about 300 meters, you'll find restaurants with some really authentic breakfast options. There's also a subway station right downstairs, but the lines are limited, so we mostly took taxis to the attractions.

The hotel has a simple yet cozy decor. The hot water supply is ample with good pressure, making for a very comfortable shower. The soundproofing is excellent, so it's very quiet at night. It's conveniently located near Baolong Yicheng and Wanda Plaza, making daily life easy. Highly recommended.

Le Méridien Xiamen Garden View Balcony King Room Stay Review: A Healing Retreat Amidst a Full House The sky had already darkened upon arrival. Winding our way up the tree-lined paths of Xian'gueshan Mountain, the air gradually became moist and cool. It felt like a magical escape from the bustling, humid city, into a 'city oasis' nestled in the mountains. The moment I opened the room door after checking in, the fatigue from the journey instantly melted away. Room | A Mountain Holiday Opened by a Courtyard The room felt very spacious, with a layout of about 40 square meters that was just right. What surprised me the most, naturally, was the exquisite private balcony. Le Méridien's room types each offer different views, and I chose the garden view balcony room specifically for a quiet, relaxing stay. After all, in a mountain setting surrounded by dense vegetation, a few insects are perfectly normal, and the garden view neatly sidestepped that issue. Opening the window in the morning, the lush green central courtyard came into view. Instead of the city's hustle and bustle, I heard the crisp, pleasant chirping of morning birds and the sweet, fresh air blowing from the mountains. I couldn't help but close my eyes and take several deep breaths. Returning to the room in the evening, I lay on the balcony chair, clearing my mind, sipping an iced cola while enjoying the mountain breeze—this is exactly what a vacation should be like. The room's hardware can be summed up in two words: solid and reliable. Beyond being clean and tidy, the 'rainforest' shower's stable water pressure and temperature were truly impressive. The hotel also thoughtfully implemented a dry-wet separation in the bathroom, completely eliminating the awkwardness of worrying about splashing the toilet while showering. The experience was very comfortable and smooth. The bedding, as always, maintained Le Méridien's high standards, soft, fluffy, and supportive, allowing me to sleep soundly until I woke up naturally. Environment | French Romance Hidden in the Mountains If the guest room brought surprise, then the entire hotel environment was stunning. Le Méridien Xiamen's location is meticulously chosen, nestled charmingly on the mountainside of Xian'gueshan. The overall architectural style leans towards a resort villa, so secluded and tranquil that it doesn't feel like it's in the bustling downtown area of the island. Compared to many coastal hotels that face the humidity and noise of sea winds, the mountain landscape here truly provides another level of spiritual enjoyment. The hotel's artistic atmosphere, from the corridors to the public spaces, everywhere you can feel the unique imprint of French aesthetics. Whether it's the artistic flair of the chandeliers or the fragrance in the lobby, everything constantly reminds me that I'm staying in a stylish Le Méridien. The dense vegetation surrounding the hotel makes it feel like living in a natural oxygen bar. A morning jog in Xian'gueshan Park, enjoying the pleasure of sweating freely in the mountains, is a unique experience that you can never feel in a hotel gym. Service and Details | Thoughtfulness Hidden in Every Detail The staff, from the front desk to the concierge, maintained a perfectly measured, welcoming smile. During check-in, the front desk lady patiently asked about my preferences. Knowing that I valued privacy and quiet, she specifically helped arrange a room set apart from other guests on the same floor, handling everything gently and efficiently, which was truly heartwarming. The hotel also provides a free shuttle bus service down the mountain, making it convenient to travel to the Seaworld shopping center and Dongdu Ferry Terminal. On weekends and holidays, there's even a free shuttle bus connecting to popular attractions like Zhongshan Road and Baicheng Beach. One evening, a guest was inconsiderately skipping rope upstairs; after calling the front desk, they responded immediately and resolved the issue quickly! Truly commendable! Conclusion On the day of check-out, the morning sun still gently warmed the garden view balcony, as if possessing a magic that made me reluctant to close the door and leave. To be honest, I've stayed in many hotels, but rarely have I felt such a pang of reluctance upon departure as this time. It embodies the entire mountain forest, yet never strays from the human world, truly interpreting the beautiful realm of 'hidden in the bustling city, yet nestled in the mountains.' If you long for a tranquil vacation experience, listening to the wind on the mountainside, then Le Méridien Xiamen's Garden View Balcony King Room is definitely worth unlocking!