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9.8/10
Perfect
JJiafeiaichiniangaoOh my goodness, this hotel is absolutely fantastic! The front desk staff are all incredibly nice and accommodating, always ready to help and very friendly towards children. They even give you hand cream before bed, and everything in the mini-bar except alcoholic drinks is complimentary – there are even instant noodles, which my kids loved! The semi-buffet breakfast is also wonderful. I've stayed at The Londoner and Four Seasons in Macau before, and this time I tried Morpheus and St. Regis. I have to say, I highly recommend The Londoner and Morpheus; I'll definitely choose these two again next time. Of course, I'd also like to try other hotels, haha. And a big shout-out to Yí Lóng Hè at Morpheus – the food is delicious, the service is excellent, and for my birthday, they even gave me longevity buns and a pen with the Yí Lóng Hè logo. This was the most comfortable stay! I do have one small suggestion though: it would be even better if the customized birthday room key card also included the birth date.
AAnonymous UserMinibar snacks and complimentary drinks: Far too many for two people to finish!
Facilities: Excellent
Hygiene: Excellent
Ambiance: Excellent
Service: Excellent
I want to give a special shout-out to Tiffany at the front desk. Her attitude was simply wonderful. She learned it was our first time in Macau and even escorted us to our room, explaining everything clearly. I didn't have any cash for a tip, but she still bid us a cheerful farewell as she left the room. By the time I got some cash and went to find her, her shift was over. Having stayed in so many hotels, Tiffany truly gave us a fantastic first impression of Macau. From the housekeeping staff to everyone we met when checking out, everyone was friendly. We'll definitely stay here again next time and will highly recommend it to others. Hope they keep up the great work!
TTuzi1030We came to Macau for our anniversary this time. We stayed at Studio City's Celebrity Tower first, then the W. The contrast was so stark that I absolutely had to leave a glowing review for Celebrity Tower.
Before checking in, I sent an email hoping they could help decorate for our anniversary. When we opened the room door, the bed was thoughtfully decorated with rose petals and towel-folded swans. The room was a basic suite, very spacious and beautiful. My girlfriend loved the bathtub and vanity area. What was most touching was that the Housekeeping Manager sent us a handwritten anniversary card and a small pony plushie – it was incredibly heartwarming.
On the day of checkout, we went for a swim, and the hotel proactively extended our checkout until 1 PM. When I returned to the room after swimming, I found staff members waiting at our door with a luggage cart. They helped us load our bags onto the cart one by one and carefully delivered them downstairs. The butler stayed with us the whole time, waiting for us to sign off on the handover, and then personally accompanied us all the way to the W Hotel. Since the two hotels are not interconnected, the butler specifically explained, 'I need to go with you to ensure a smooth luggage transfer' – such attention to detail completely exceeded our expectations.
Compared to the W where we stayed afterwards (they mixed up our anniversary with a birthday, offered perfunctory compensation, and only gave us an hour for late checkout), Celebrity Tower truly made us feel 'at home'. Their service isn't just going through the motions; they genuinely treat you like a valued guest. From now on, whenever we come to Macau, Celebrity Tower will be our only choice.
Thank you to the butler and the housekeeping team; you made our anniversary truly special.
GGuest UserFrom the moment I checked in, I experienced thoughtful and attentive service. A special shout-out to Val for the warm welcome; they helped me with my luggage to the room and gave a detailed introduction to all the room's amenities. The room itself was clean and tidy. It was a truly memorable stay.
GGuest UserThis stay far exceeded my expectations! I originally booked it just for the decor, which I loved, but when I checked in, I found the room was incredibly spacious with excellent facilities. The housekeeping service truly went above and beyond with every detail. It was my first time seeing towels thoughtfully laid out at the bathroom entrance, in front of the vanity, and on the toilet floor even before I used anything. Honestly, the overall quality was well beyond what I paid for. After checking in, I went out for some shopping, and when I returned in the evening, I was pleasantly surprised to find that housekeeping had serviced the room again! Not only had they tidied up, but the half-empty water bottles by the bed were replaced with fresh ones, complete with new glasses, and another towel was placed at the foot of the bed. They even left a thoughtful complimentary travel-sized face cream. The only minor inconveniences were having to transfer once at City of Dreams if taking the hotel shuttle from the airport, and the standard Macau hotel check-in time of 3 PM with an 11 AM check-out the next day.
AAnonymous UserEvery staff member at the St. Regis, from the charming men to the lovely ladies, was incredibly welcoming and had excellent service attitudes. Although there was a minor hiccup during my stay, it didn't affect my experience at all. The city lights glittered like a spilled galaxy, with the clock tower standing still, as if a night watchman was gently strumming the strings of time.
The service was as warm as the spring sunshine. The tea sets were arranged precisely like soldiers at attention, and even the ice bucket exuded a sense of ritual. The towels by the mirror were folded into neat little boats, and the washbasin reflected the clear morning light. Every detail conveyed silent respect. A notepad and pen lay ready by the phone, as if to say: 'You speak, and we will listen intently.'
GGuest UserMandarin Oriental is one of my favorite brands, so staying here whenever I visit Macau is a must. It truly embodies a rich cultural heritage and understated luxury. From the warmly welcoming doormen dressed in traditional Qing dynasty attire, to the bellhops and front desk staff, everyone was wonderful. A special shoutout to the lovely Ms. Ye, the Front Office Manager, who upgraded us to the best view room, personally wrote a card wishing my child good luck on their exam, and prepared a beautiful, delicious cake (with chocolate frosting bearing a message of good wishes). It was such a delightful and touching surprise! Thank you again! Oh, and the bellhop even arranged for a cute cartoon electric cart to take us and our luggage to the neighboring MGM to catch our bus back to Hong Kong 🚌.
NNichengbaixiaobaiI booked this for my parents for 4 nights, and they said it was excellent. The hotel upgraded them to a suite, which they estimated was at least 120 square meters – much more luxurious than the room they originally booked. They really felt the 'decadence and luxury' of Macau and were very satisfied with their trip.
I chose this hotel for their in-depth Macau experience because it's new and has convenient public transport nearby. I'll definitely choose this hotel again when I visit Macau!
Vvivian_eastwoodThis is my second stay here, and I absolutely love it! The environment is great, and the service is excellent. They even upgraded my room. Currently, they also have an Indian food night dinner event. A taxi to the Galaxy Arena costs 50, but if you want to save money, you can take bus 21A right outside the hotel. Get off at The Londoner, and The Venetian is just across the street. The Londoner also has a direct shuttle to the airport. I really like it here and will definitely come back next time!
ZZailvtuzhongdelaoliuThe lobby seating area on the first floor felt a bit small, with only a few chairs. However, the rooms are very spacious, especially for Macau standards. The hallways and elevators were clean and tidy. The room service staff on the sixth floor were very enthusiastic. I booked two non-smoking rooms, but one of them had a strong cigarette smell upon check-in. I called room service, and they quickly brought an air freshener to deal with it, although a slight odor lingered.