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9.8/10
Perfect
AAlexander JoI stayed at the NUWA hotel in Macau from October 13th to 17th, 2025, and found the front desk service to be excellent, while the breakfast offerings were quite satisfactory. Although construction was ongoing in various areas, which occasionally caused noise, the staff remained remarkably courteous and attentive, consistent with my previous experiences at the property. However, despite visiting during weekdays, complimentary room upgrades were never offered throughout my stays.
The hotel's location in the heart of Cotai makes it exceptionally convenient for exploring Macau's attractions. What particularly impressed me was the turndown service—requests were handled promptly and efficiently. Whenever I had dining reservations or sightseeing plans, I could request the service and return to an impeccably prepared room, allowing me to enjoy the rest of my evening undisturbed. This level of responsiveness sets NUWA apart from other hotels, where such services are typically less accommodating. The turndown service has consistently exceeded my expectations.
My only reservation concerns the water dispensing system. While I appreciate the property's commitment to environmental sustainability, the current setup proves rather inconvenient in practice, which is disappointing.
MM371987****I was drawn to the Morpheus hotel's exterior on my last visit to Macau, so this time I specifically booked two nights. The room design is very modern, and all the facilities look brand new, almost unique in Macau.
The front desk service was very warm and welcoming. Whether calling the hotel through the Ctrip app on my phone or contacting room service from the room, the service was professional and attentive. Communication was seamless in either English or Mandarin, and all the staff were very patient. There's luggage storage service available both before check-in and after check-out. If early check-in is possible, the front desk will call to notify you. You can walk to the City of Dreams' free shuttle bus to get to the ferry terminal, airport, and other places. Staff members guide you, and the queues aren't too long, making it very convenient for catching flights.
The hotel lobby is next to the COD casino, with shops and restaurants nearby. The hotel gym isn't 24-hour; it opens at 10 AM, requires registration with a staff member, and is relatively small. My room faced Macau University of Science and Technology and the airport, so there wasn't much of a view. Turndown service in the evening included hand cream/essential oil. The fruit platter and mini-bar items were fully replenished each day. The toiletries were a full set from Acqua di Parma, and there was also a Zaha Hadid book in the room.
Overall, it was an excellent stay, and I will definitely choose this hotel again in the future.
AAfeiyuCheck-in took a little longer than expected, but they gave us a room with a view of the Eiffel Tower! The whole place was super new and clean, and we slept really comfortably. Having Don Quijote right downstairs was incredibly convenient, and the cinema was just on the second floor. We booked Zootopia 4D for 4 PM, then went straight downstairs to browse Don Quijote, and finally had dinner at Gin Gin at 6 PM – a really smooth experience! The food at Gin Gin was also good, with plenty of dishes. The lobster with garlic was better, and the raw oysters were tastier than the ones with cheese. None of the hot dishes were a letdown either. Overall, it was a fantastic choice for a relaxed holiday.👫🏻
KKira🌟 Truly captivated by my stay at MO! 🌟
Undoubtedly Macau's top scenic spot, the luxurious Tower View Suite offers unparalleled views – one side facing the stunning sea, the other overlooking the Macau Tower. You can enjoy the sunset over the tower from your room in the evening, and witness the sunrise over the ocean from the pool in the morning. The scenery is absolutely breathtaking!
The hotel's service is impeccable and incredibly thoughtful. Upon learning it was for my parents' anniversary, they proactively upgraded our room, decorated it, and gifted us red wine and cake. As a member, I also received a complimentary breakfast for a third person. The attention to detail in their service was truly moving. From the moment the butler escorted us and introduced the facilities, we felt a warm sense of belonging. The turn-down service didn't feel routine; instead, it genuinely anticipated all our needs. Returning to the room in the evening, we discovered so many delightful surprises, feeling a truly personalized touch. The breakfast, featuring mostly my favorite Chinese dim sum, was exquisite and delicious.
Definitely worth a perfect score! 💯
荘荘茗玉The hotel is great, especially Erica, Delia, and Yoyo at the front desk who provided warm, thoughtful, and professional service. The hotel facilities are very complete, with many thoughtful touches like a Dyson hairdryer, a coffee machine, and an automatic toilet. The sunset viewing platform is particularly stunning; watching the sunset and the evening glow from there is truly beautiful. I would definitely consider coming back again.
JJushifulvxingrijiThe room was spacious and clean with complete amenities, and all the toiletries were L'Occitane products, which really got me interested. When I checked out, the front desk even gave me a sample, which I loved. It's also quite convenient for getting around; there's a light rail just a few hundred meters away that goes straight to the airport. The only downside is that the toothbrush bristles were too hard and made my gums bleed. 😫
MM444146****This hotel is quite old, with a very vintage feel and a strong sense of history.~~
Facilities: Average, generally quite old. I was particularly unhappy with the hairdryer; it was stuck in a drawer, couldn't be pulled out, and was tethered by a cord, making it incredibly difficult to use. It's not like I'm going to steal a hairdryer, it's not even valuable...
Hygiene: Decent.
Environment: Close to Fisherman's Wharf, overall pretty good.
Service: The front desk staff were quite cold, making me wait until well after 3 PM for check-in. I don't think I'll be returning.
VVHIC DGI super love the hotel's amenities and their rooms. I think I fell in love. I will definitely come back in this brand of hotel. Luxurious yet affordable. Macao hotel are far better than HK. So next time I'll stay longer in macau than hk. The experience was superb! The hotel is located in supermarket, ruins and casino! They have free shuttle service. Very accessible.
My only comment are the staff at the bistro during breakfast...they are too loud. Talking infront of the buffet without mask. Their voices are louder more than the hotel guest. Bussing out of plate should be on the side not infront of two people eating... it's rude. Also the utensil and plate in the kitchen seem flying you can hear the sounds and their voices. Its a hotel not some public market. They should act more of an hotelier than market seller.
2203975****The lobby is spacious, bright, and elegant. The front desk service was excellent; they even helped reserve a room for us. The room was bright and tidy, and the housekeeping was spot on. The floor staff were also very enthusiastic. The lobby's cake was delicious, and the pork chop bun was better than what you'd find elsewhere.
GGrace@ZacThe service attitude was excellent; both the front desk and breakfast staff were very polite and spoke Mandarin. When we noticed a smoky smell in our room, they immediately switched us to another one. The bed was large and comfortable. Overall, we were very satisfied, and it offered good value for money.
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