Family-friendly Hotels in Macau

Our Andaz Macau suite stay was exceptional. The effortless check-in, thanks to FO staff Justin and Yannie’s warm hospitality, led us to a stylish suite blending modern elegance with Macau’s heritage, featuring chic decor and thoughtful amenities. The wine-tasting experience at the bar, expertly guided by Innah and Michelle, delighted us with Portuguese selections and delicious pairings. Their passion and knowledge enriched the evening. Throughout, the staff’s attention to detail and genuine warmth made every moment memorable. Andaz Macau masterfully combines luxury, cultural charm, and heartfelt service—highly recommended!

I stayed at the Grand Hyatt several times before the pandemic, and I still remember the spacious room and bathroom fondly. So, I decided to return for a birthday celebration. The service provided by Mavis was exceptional. She took the time to explain the different travel options and highlight the tourist sites in the area. Mavis personally walked us to our room, which was beautifully prepared with birthday decorations, and she arranged for a cake to be delivered later. Her kindness and sincerity truly stood out, and we felt the warmth of her service throughout our stay.

Hotel situates in the middle of Venetian and Parisian, provide free shuttle pick up from/to Cotai port to hotel, great spot to live in especially for family who prefers to stay slightly away from the casino and busy shopping malls. Hotel is tidy clean with great and attentive services. I was amazed that how the hotel staff would remember your name, and proactive support whenever needed. The breakfast buffet is amazing too with broad options and enjoy how I don’t have to wait in line for items required further cooking, like congee and noodle soup, the resto staff will send right to your table.

Thank you for amazing hospitality! Catherine(Concierge) & Vincent(Front Desk) provided amazing service. Catherine helped us to book restaurants & provided local sightseeing and transportation info. Vincent helped me to extend my stay. Housekeeping team also provided professional service. They seemed to understand Chinese more easily. Sleep eye mask & teddy bear amenity was good souvenir of Conrad Macao (I checked other customers also took them.) Thank you for the great service.

The hotel is 8-min walk from Grand Lisboeta, not easy to locate though. There are three doors to enter to the hotel and there was no staff present at the line friends hotel- I had to check in on the other side. These special Line Friend-themed rooms are located only on 3/F, so don’t expect to enjoy views inside the room. The room design is cute with lots of Brown and things are clean. However, I requested a double bed but they could not arrange and gave me two twin beds at the end. I enjoyed the express checkout service.

The hotel is indeed uniquely designed, with an excellent location and convenient travel. The front desk reception was very thoughtful and brought a series of room introductions. It was very considerate service. The room design was also great. It was very comfortable to stay. I will stay here again next time

Free snacks and drinks in the mini bar: exquisite fruits, small desserts, very thoughtful Facilities: The hotel hardware is really excellent, and the bathrooms are basically high-end Sanitation: clean and tidy Service: Macau service is simply first-class, with great details. It is very convenient for us 2 adults to bring 3 children

The hotel has a good location, good environment, good service, rich and delicious breakfast, high-end atmosphere and upscale. The restaurant service is also very good. It was a very good stay experience. The room is large and the service is better. Fruits are delivered every day, the bed is made at night, and the room is clean when you come back from going out. There are all kinds of drinks in the refrigerator. I will stay here again in the future.

Environment: In Taipa, close to Macau Airport and Hengqin Port. It is separated from the Parisian and Venetian hotels by a road. There is a sky corridor on the second floor of the Londoner, and you can go to the Parisian to buy things. The Royal Garden is in the same building complex as the Londoner Hotel, and the duty-free shop here is smaller than that of the Parisian. The machines in the ****** can directly use Hong Kong dollars, otherwise you have to exchange them at the counter. Facilities: The room is fully equipped with smart toilets and full-body massage chairs. There is a massage room, and you can have someone massage you for an additional fee. All facilities are well maintained and clean, the rooms are spacious and bright, and there is no peculiar smell. The Knight Suite we booked has one king bed, one twin bed, and three bathrooms. All drinks in the water bar are free, and there are three large drawers of snacks, welcome snacks, and free refills. Service: Yuyuan's service is very considerate. The housekeeper will contact you in advance and provide free pick-up and drop-off. Butler Xiao Xu and concierge came to London to pick us up, checked all our luggage, and took us directly to the Royal Garden. We went directly to the guest room, and the housekeeper came to the guest room to help us check in, which was very convenient. The housekeeper will ask about the itinerary and arrange a vehicle to take us to the attractions. The old man didn't bring a thermos cup, so he gave us two thermos cups as gifts. The housekeeper is on call 24 hours a day. When I returned to the room at night, the housekeeper also put away the bath water, which was super worry-free. Catering: Breakfast is on the 36th floor, there are no people there. Afternoon tea is in the Chinese Garden on the 3rd floor of The Londoner. There is a buffet for breakfast. You have to order lobster, abalone, shrimp dumplings, and water crab porridge with the service staff. The ingredients are very fresh and taste good. Great experience. The water crab porridge at Londoner Hua Ting was a bit salty for us. I just happened to check in here and they were given fruit snacks. The housekeeper saw that the children liked to eat and immediately replenished everything they had finished. The whole family doesn't drink, so I didn't go to the cocktail party in the evening. We stayed in the Knight Suite, which cost 3W a night. Includes breakfast, afternoon tea and cocktails. There is also a pick-up and drop-off service. Very satisfied with all aspects of software and hardware. For the first time, I didn’t hear any dissatisfaction from the old man. Among the hotels I have stayed in in Macau this time, my overall ranking is The Londoner Royal Garden - The Londoner - Old Lisboa - Wynn Palace - New Lisboa.

Visited the venetian and stayed for 3 nights. Hotel was beautiful and room was big. Downside was I was given a room on a floor that was going through upgrading works and the smell of fresh paint was overbearing and lingered in the air throughout my stay giving me a bad headache. Thankfully I was not staying for long. Other than that, room was clean and housekeeping made up room ans replenished amenities daily. Casino is just downstairs and there are many eateries and in room dining available. Unfortunately, food is very expensive and wasn't really tasty. There is shuttle service from the airport to the hotel for free.