4-Star Hotels in Niigata Prefecture, Japan

We stayed here for 1 night but unfortunately the aircon in my room was spoilt, we informed the hotel staff and instead of fixing they told us to live with it and tried to struck off the matter… seriously even though we stayed only 1 night we shouldn’t be treated like that

Very good deal for Ski in ski out!! Room in building 4 is smaller than expected but no complaints with such discount. Restaurants inside are nice, but heading out to the village once a while is good too. The walk to village is like 10 mins and very do-able!

Hotel room was good and massive,facilities are abundant as well. The onsen is super spacious and it's thru the night. Food selection are quite a few but do try to get to Eki for more selections... Just take note of the last shuttle bus back to hotel. In all the stay was good, just need to take note that this hotel is only allow SKI in / SKI out... But NOT SNOWBOARDING.... That you have to take shuttle bus to other resort location thru its skiing shuttle bus services...

Thoroughly enjoyed our stay here! We were satisfied with the room and amenities provided. What we really appreciated was the very kind and thoughtful staff, always serving us with a smile. I enquired about storing my luggage with them for a night after checking out and the staff took note of our request without further explanation. There’s also a sake lounge at the lobby where you can enjoy a variety of sake by purchasing coins from the reception. Highly recommend this hotel!

Very nice place to stay! Quiet during the spring/summer period due to the area being more popular in winter. Very near Echigo Yuzawa Station within 5min walk. Was welcomed into the hotel nicely with complimentary matcha and snack. Upon check in there was even a cute Gachapon game in which you could win one of their special Niigata/Yuzawa stuff! I won a small pack of Niigata rice. Room was clean and spacious with a comfy futon bed. The public baths were so nice and well maintained! The staff here are very friendly and attentive. If you did not reserve their special dinner/breakfast set, you can still do say with 2 days advanced order over the front desk. I also love that they provide free shuttle to the station at check out upon request! Definitely staying here again if ever back in the area 🫶🏼

Good location, near Echigo Yuzawa station. No hotel shuttle bus to the ski resort (GALA), which is a little bit disappointing, as we tried another hotel that offers a free pick-up/drop-off service. Food was normal, it didn't really suit my taste preferences though. I enjoyed that pork miso soup the most. The women's outdoor onsen was meh; it wasn't even warm and had dirt in it. Everyone there, including me, only spent a minute and came back lol Indoor one was fine. There was only one intern at the reception, and while he was helpful and nice (thank you), he wasn't very familiar with the hotel information and procedures. Perhaps it would be a good idea to assign a senior staff member to work alongside him and provide OTJ training, rather than relying solely on intern.

Wonderful hotel, very clean, comfortable and great location. The front desk staff was just lovely and made us feel very welcomed and helped us with parking our bicycles in a secure and sheltered area. 100% would come back.

This is our 3rd week of 4 weeks exploring Japan and so far Yuzawa Grand is the best Ryokan Onsen experience we have had. We could have spent several days there it was sublime. We arrived in the morning and the staff were extremely welcoming, helpful and knowledgeable. We had been told by the tourist centre at the train station that the gondola wasn’t operational for 3 days; however the Yuzawa Receptionist assured us that it was operating and showed us that they were even able to sell us tickets at a discount. She gave us a map and bus timetable, showing us where everything was. They stored our backpacks for us and off we went exploring and had a marvellous time. We soaked our feet in the foot baths while having a treat before catching the bus to the mountains. We came back to our gorgeous room which had a coffee pod machine in it. Was so nice having a coffee in the morning looking out the window. We enjoyed relaxing in the beautiful Onsens before dinner. The buffet at both dinner and breakfast was incredible, everything so beautifully presented and incredibly delicious. Highly recommend this gorgeous hotel. The staff are fantastic and the ambiance very peaceful.

Art hotel in Niigata is great. A very accessible location in many restaurants around especially the main station of Niigata. The hotel is clean and they have a very welcoming staff. We stayed there for one night only but we will definitely stay again.

We recently stayed at Hotel Okura in Niigata and had a wonderful experience. The hotel is beautifully situated overlooking the Shinano River, providing stunning views, especially during sunset. The location is very convenient, with easy access to the JR Niigata Train Station and Niigata Airport, making it a great base for exploring the area. The rooms were clean, spacious, and well-equipped with all the necessary amenities. We particularly enjoyed the variety of dining options available at the hotel, including a French restaurant and a Japanese restaurant. The staff were friendly and helpful, ensuring that our stay was comfortable and enjoyable. We appreciated their attentiveness and willingness to assist with any requests we had. Overall, Hotel Okura Niigata offers a perfect blend of comfort, convenience, and excellent service. We highly recommend it to anyone visiting Niigata.