4-Star Hotels in Kanagawa Prefecture, Japan

We stayed for the firework on NYE and this hotel delivered!! (Although I did go to the pier to enjoy it with the crowd). This hotel is located above Cross Gate which is a 3-4 level mall mainly of restaurants. I missed the info that they have a car park right under the building so I parked for an hour outside but that's fine. I wish it was multiple entries though. Car park is definitely challenging for bigger cars but manageable. Back to the hotel, it's typical Japanese size or even smaller if it's a two bed room. Breakfast was proper buffet style and I mean the room can fit maybe 30-40 tables if not more so you can imagine their offering is superb in both western and Japanese style. My only regret is I was too tired to walk and try each plate they offer!! Room is tiny but it can be excused by the view. Although I saw some constructions starting so the view might be blocked next time I come :( The only concern I had is that some lifts can connect to the mall bypassing the reception. So literally anyone could arrive to your door, which caught me by surprise a little.

Hotel is the Prince Pepe mall, so it is very convenient. The staff are friendly and helpful. There is also a 7-11 in the lobby which is good. The rooms are a little small and the restroom is quite small too. There is no air-purifier at the room, which is a minus for me. Overall, I think it is okay for a short stay.

The room was spotless and very comfortable. The breakfast buffet was amazing! So many options to choose from, and everything was fresh.

I would have given a 5 star rating for service but got a very bad experience with this one staff call Yashiro (she wasn’t wearing a name tag but told us this name after we asked a few times for her name). We booked 3 rooms for 2 nights, for 6 people. On the second evening when we return to the rooms, we found out that our room wasn’t cleaned. Later found out that we need to put the magnet tag outside of the door if we need cleaning. Which is fine and we were not complaining about this. But we needed new towels. We called the reception separately and got hanged up! The receptionist said a bunch of “maybe” English or mixed with Japanese, then hang up. I called again and explained we needed new towels, she said “no towels!” Then hang up. I called again, same answer, then hang up. We then go down to the lobby, this same girl looked annoyed and said NO TOWELS! Her level of service was just very bad and unacceptable! It was only until when we asked for her name, she acted she didn’t understand English. Then I spoke in Japanese asking for her name. Then her attitude changed. Gave us 3 towels. I said we needed 6 for 6 people. Then she said no again! I said it is ridiculous if the hotel only has 4 clean towels! And I will write my experience on my booking platform. Then she finally took us to our floor and said there are many towels there. To be fair, all other staff was very friendly, including the boy who checked us in and the girl called Monya who checked us out and helped us with delivering the luggages to our next hotel. I don’t need compensation from this hotel as I will not be returning to this hotel again because of this one bad staff but I surely hope management can give her better training on how to handle simple customer requests with a right attitude.

For me, the food is great, fit portions, while my partner thought the breakfast time was too early and affected the appetite for food. The location is great, it’s convenient. The environment is relaxing and quiet, the staffs are nice and good hospitality. We wish to visit again and stay longer as we both enjoy the hot spring days

Only 1400 yen for taxi from airport to hotel They have shuttle bus between airport and hotel Pretty good free hot bath on 2 nd floor Here is the time table They also have free shuttle to Kawasaki station for JR lines Will stay again

This is my first choice hotel when staying around the Shin Yokohama station. Hotel room is clean, the staff are very friendly. There is also a small lounge for drinking coffee and tea. Location is good, it is on top of the station and there are many stores in the building.

Wonderful stay! Staffs were great, there’s a lounge where you can grab free coffee or just chill and relax. Rooms were clean and spacious, we got a free upgrade with the Bay view! Hotel is conveniently located just above a metro station! Definitely will return! Only thing missing is if they could have a nice little Onsen! It will be more than Perfect!

There is a familymart and shopping mall nearby the hotel, which is only 2-3 minutes walk from Kawasaki JR station. The hotel's room is cozy and we have a pleasant stay. The staff is helpful, polite, and proactive. The room is very clean. This hotel will definitely be on my list of places to stay in the future. Thank you.

I stayed overnight after a concert at Yokohama Arena! Best of all, it was on the way to the arena from Shin-Yokohama Station, and it was right nearby, so I was able to leave everything I didn't need for the concert, which was convenient! The arena was also close to the hotel, so I found it easily and didn't get tired. The Japanese breakfast was delicious and just right for a woman! There were plenty of places to eat around the hotel before going to the concert, so I was able to fill my stomach before going. I'd like to use it again when I go to a concert.

We stayed for the firework on NYE and this hotel delivered!! (Although I did go to the pier to enjoy it with the crowd). This hotel is located above Cross Gate which is a 3-4 level mall mainly of restaurants. I missed the info that they have a car park right under the building so I parked for an hour outside but that's fine. I wish it was multiple entries though. Car park is definitely challenging for bigger cars but manageable. Back to the hotel, it's typical Japanese size or even smaller if it's a two bed room. Breakfast was proper buffet style and I mean the room can fit maybe 30-40 tables if not more so you can imagine their offering is superb in both western and Japanese style. My only regret is I was too tired to walk and try each plate they offer!! Room is tiny but it can be excused by the view. Although I saw some constructions starting so the view might be blocked next time I come :( The only concern I had is that some lifts can connect to the mall bypassing the reception. So literally anyone could arrive to your door, which caught me by surprise a little.

Hotel is the Prince Pepe mall, so it is very convenient. The staff are friendly and helpful. There is also a 7-11 in the lobby which is good. The rooms are a little small and the restroom is quite small too. There is no air-purifier at the room, which is a minus for me. Overall, I think it is okay for a short stay.

The room was spotless and very comfortable. The breakfast buffet was amazing! So many options to choose from, and everything was fresh.

I would have given a 5 star rating for service but got a very bad experience with this one staff call Yashiro (she wasn’t wearing a name tag but told us this name after we asked a few times for her name). We booked 3 rooms for 2 nights, for 6 people. On the second evening when we return to the rooms, we found out that our room wasn’t cleaned. Later found out that we need to put the magnet tag outside of the door if we need cleaning. Which is fine and we were not complaining about this. But we needed new towels. We called the reception separately and got hanged up! The receptionist said a bunch of “maybe” English or mixed with Japanese, then hang up. I called again and explained we needed new towels, she said “no towels!” Then hang up. I called again, same answer, then hang up. We then go down to the lobby, this same girl looked annoyed and said NO TOWELS! Her level of service was just very bad and unacceptable! It was only until when we asked for her name, she acted she didn’t understand English. Then I spoke in Japanese asking for her name. Then her attitude changed. Gave us 3 towels. I said we needed 6 for 6 people. Then she said no again! I said it is ridiculous if the hotel only has 4 clean towels! And I will write my experience on my booking platform. Then she finally took us to our floor and said there are many towels there. To be fair, all other staff was very friendly, including the boy who checked us in and the girl called Monya who checked us out and helped us with delivering the luggages to our next hotel. I don’t need compensation from this hotel as I will not be returning to this hotel again because of this one bad staff but I surely hope management can give her better training on how to handle simple customer requests with a right attitude.

This is my first choice hotel when staying around the Shin Yokohama station. Hotel room is clean, the staff are very friendly. There is also a small lounge for drinking coffee and tea. Location is good, it is on top of the station and there are many stores in the building.

Wonderful stay! Staffs were great, there’s a lounge where you can grab free coffee or just chill and relax. Rooms were clean and spacious, we got a free upgrade with the Bay view! Hotel is conveniently located just above a metro station! Definitely will return! Only thing missing is if they could have a nice little Onsen! It will be more than Perfect!

I stayed overnight after a concert at Yokohama Arena! Best of all, it was on the way to the arena from Shin-Yokohama Station, and it was right nearby, so I was able to leave everything I didn't need for the concert, which was convenient! The arena was also close to the hotel, so I found it easily and didn't get tired. The Japanese breakfast was delicious and just right for a woman! There were plenty of places to eat around the hotel before going to the concert, so I was able to fill my stomach before going. I'd like to use it again when I go to a concert.

The hotel is quite new, just opened in 2024. It is quite close to the train station of yokohama, covered all the way from the train station to shopping arcades to the hotel. You don't even need to have your umbrella if it rains. The hotel is easy to locate. It is quite tidy with all the basic stuffs in the room. You can watch youtube in the TV. The staff are friendly and helpful. One thing I think can improve, this hotel brand (which I have lived in a number of different hotels from this brand) requires room cleaning (even if you decline so) every 3 days (if you live more than 3 days). I don't think it is necessary if the hotel guests do not require so in order to save manpower and be more environmental friendly (which I think the hotel is on one hand promoting). . Overall, I think the hotel is good.

The hotel provides good service and close proximity to attractions. I like that the hotel provides customers to take the necessary packets of lotion, facial wash etc accordingly to one’s needs from the lobby.

I took my mother here on a whim to visit Chinatown and the pool. It was disappointing that starting this year, guests have been charged for use of the pool. The pool is small, but it has a jacuzzi and there were plenty of deck chairs. Most of the guests were families with children, so there were a lot of children at the pool. The bathtub in the unit bath in the room seemed quite old.

For me, the food is great, fit portions, while my partner thought the breakfast time was too early and affected the appetite for food. The location is great, it’s convenient. The environment is relaxing and quiet, the staffs are nice and good hospitality. We wish to visit again and stay longer as we both enjoy the hot spring days

If you drive, this is the place to stay. Open air sauna for guests, amazing breakfast and dinner. In spring, the garden is in bloom, while in autumn, you can catch the autumn colours all around the area.

All I can say is I’m super love the hotel! Very convenient, near the hakone ropeway, near the pirate ship! There is also private and public Onsen. Super love their buffet dinner and buffet breakfast! Highly recommend people and my friends to go! Will revisit again :))

The room was very roomy. We got an upgarde unexpectedly and we were very thankful for that! The location is very good. The hot spring was also very nice. I enjoyed the outdoor hot spring the most. Would want to come back!

The self-check-in problem and transportation inconvenience that I had worried about after reading the reviews were completely non-existent. The reservation code, PIN code and QR code were sent twice by email. I filled in the information online in advance and checked in very smoothly (those who don't speak Japanese need to speak English well). Kowakudani subway station is on the opposite hillside. It takes 2 minutes to get there by small ladder 🪜 + mountain road. If you drag your luggage, it takes about 7 minutes to walk along an S-shaped road. The facilities are all first-line big brands, but unfortunately I didn't see any stars after playing with the telescope for two nights. The only small flaw is that the capsule coffee machine seems to have some problems. The washer and dryer is really easy to use, but there is a little noise (you can wait until you go out to play during the day to turn it on). This price I grabbed during the Spring Festival holiday is really cost-effective.

Great service provided by hotel okada , staffs was friendly and helpful , provided useful information of hotel hot springs bath facilities and restaurants for customer , transport service provided for traveling between hakone Yumoto train station and hotel for customer accessible to day tour around the region , highly recommended for a great holidays experience.

I was very satisfied with the hotel I stayed in during my visit to Hakone. It also included our breakfast and dinner, which were very exquisite. The hotel is also very convenient for transportation. 100 meters away is the mountain tram-Naka Gora Station. The last mountain tram is at 6 pm. If you miss it, it is best to take a taxi. Otherwise, if you walk from Gora Station, it is a mountain road, which is very tiring.

It will be unforgettable for you! Although it is located on a high mountain, it is far away from the business district! But the environment is very quiet and beautiful! Free parking! If you are going to Gotemba, Yamanakako sightseeing is also on the way. There is a convenience store opposite and there are also pharmacies and restaurants nearby. The bathhouse is also very clean. There are not many breakfast options, but it is normal. I will go again next time.

The room I was given was not very good, a little disappointing ~ maybe because I was staying alone. But the service was very good, the location was easy to find, I didn't bring too much luggage, it was quite convenient to take the bus. But the bus was really small! And many people were pushing suitcases, it was really inconvenient to get off the bus! I basically took a private bath at night! The beef for the dinner was too much ~ the price was reasonable! ! ! ! ! Very cost-effective

Location is about 20 mins walk from Hakone Yumoto station. They have a parking lot for hotel guests and also shuttle from train station. Staff cannot speak much English but are very friendly. You need to take off your shoes and lock them in the lockers at entrance because no outside shoes allowed but hotel slippers, which not very convenience but make it a very clean and tidy hotel. Japanese buffet breakfast is included in the room cost and quite a lot of Japanese food choices. It has a pond garden which is good for morning wandering. It is also a very good Onsen facilitated hotel. You can book a private bath if you want to have Onsen together with your partner. They gave us 2 hotel spending coupons that can offset the booking cost.

For me, the food is great, fit portions, while my partner thought the breakfast time was too early and affected the appetite for food. The location is great, it’s convenient. The environment is relaxing and quiet, the staffs are nice and good hospitality. We wish to visit again and stay longer as we both enjoy the hot spring days

If you drive, this is the place to stay. Open air sauna for guests, amazing breakfast and dinner. In spring, the garden is in bloom, while in autumn, you can catch the autumn colours all around the area.

All I can say is I’m super love the hotel! Very convenient, near the hakone ropeway, near the pirate ship! There is also private and public Onsen. Super love their buffet dinner and buffet breakfast! Highly recommend people and my friends to go! Will revisit again :))

The room was very roomy. We got an upgarde unexpectedly and we were very thankful for that! The location is very good. The hot spring was also very nice. I enjoyed the outdoor hot spring the most. Would want to come back!

The self-check-in problem and transportation inconvenience that I had worried about after reading the reviews were completely non-existent. The reservation code, PIN code and QR code were sent twice by email. I filled in the information online in advance and checked in very smoothly (those who don't speak Japanese need to speak English well). Kowakudani subway station is on the opposite hillside. It takes 2 minutes to get there by small ladder 🪜 + mountain road. If you drag your luggage, it takes about 7 minutes to walk along an S-shaped road. The facilities are all first-line big brands, but unfortunately I didn't see any stars after playing with the telescope for two nights. The only small flaw is that the capsule coffee machine seems to have some problems. The washer and dryer is really easy to use, but there is a little noise (you can wait until you go out to play during the day to turn it on). This price I grabbed during the Spring Festival holiday is really cost-effective.

Great service provided by hotel okada , staffs was friendly and helpful , provided useful information of hotel hot springs bath facilities and restaurants for customer , transport service provided for traveling between hakone Yumoto train station and hotel for customer accessible to day tour around the region , highly recommended for a great holidays experience.

I was very satisfied with the hotel I stayed in during my visit to Hakone. It also included our breakfast and dinner, which were very exquisite. The hotel is also very convenient for transportation. 100 meters away is the mountain tram-Naka Gora Station. The last mountain tram is at 6 pm. If you miss it, it is best to take a taxi. Otherwise, if you walk from Gora Station, it is a mountain road, which is very tiring.

It will be unforgettable for you! Although it is located on a high mountain, it is far away from the business district! But the environment is very quiet and beautiful! Free parking! If you are going to Gotemba, Yamanakako sightseeing is also on the way. There is a convenience store opposite and there are also pharmacies and restaurants nearby. The bathhouse is also very clean. There are not many breakfast options, but it is normal. I will go again next time.

The room I was given was not very good, a little disappointing ~ maybe because I was staying alone. But the service was very good, the location was easy to find, I didn't bring too much luggage, it was quite convenient to take the bus. But the bus was really small! And many people were pushing suitcases, it was really inconvenient to get off the bus! I basically took a private bath at night! The beef for the dinner was too much ~ the price was reasonable! ! ! ! ! Very cost-effective

Location is about 20 mins walk from Hakone Yumoto station. They have a parking lot for hotel guests and also shuttle from train station. Staff cannot speak much English but are very friendly. You need to take off your shoes and lock them in the lockers at entrance because no outside shoes allowed but hotel slippers, which not very convenience but make it a very clean and tidy hotel. Japanese buffet breakfast is included in the room cost and quite a lot of Japanese food choices. It has a pond garden which is good for morning wandering. It is also a very good Onsen facilitated hotel. You can book a private bath if you want to have Onsen together with your partner. They gave us 2 hotel spending coupons that can offset the booking cost.