4-Star Hotels in County Durham, United Kingdom

We stayed here for two nights to visit the castle and national trust gardens. The town is small so the hotel is within distance to the train station and to the castle. Room is fine although lighting is slightly dim. We requested an extra lamp that was promptly provided. Breakfast was typical English breakfast served in a very nice historical part of the hotel. The toiletries provided in the bathroom were very good quality and smells lovely. Overall, a comfortable and pleasant stay.

At 4 PM, during peak check-in time, I wasn't allowed priority for luggage retrieval. I was told to queue with everyone checking in, and the staff's attitude was extremely arrogant, making me feel discriminated against! My Uber was five minutes away, and I had a 4:40 PM train to London; waiting in line for luggage would definitely make me miss it! I waited for the front desk to finish with their current guest and then tried to explain my situation. However, the front desk disregarded the circumstances and insisted I queue up. I don't know if this lack of understanding is part of British culture; if so, I apologize (I hadn't considered 4 PM as peak check-in). If not, the hotel should apologize to me! In the end, even the British people queuing for check-in couldn't stand it. After consulting with a few people behind them, they let me cut in line. Retrieving my luggage took only about 30 seconds. Thankfully, I made my train, phew.

Double Classic room plenty of space. Large comfortable bed.  Good choice of restaurants in the hotel and lovely views across the golf course from my room. Staff were friendly and helpful. Breakfast was nice plenty of choices. I went for one night as a getaway on my own and felt comfortable and safe.  Will stay again.

Was a romantic get away, found that the drinks are expensive inside the hotel. we never ate at the hotel, as there is a couple of nice pubs close by. the staff were friendly, THe place is a bit of a maze but cool. they do run daily tours but its best if you book up in advance as when we tried to do day of the tour no availability. it is run via a 3rd party not the hotel itself.

Amazing stay. The customer service was impeccable from the off, very clean, all the necessary amenities, and a super comfortable bed and pillow.

We really enjoyed our stay, the location is ideal and the grounds were beautiful and quiet! The staff were very friendly, welcoming and professional! The only downside was that our room had only one plug socket that we could use.....just not enough these days, even just for basic needs..... very poor unfortuneatly. Air conditioning would have been welcomed, we would therefore definitely avoid this Hotel in summer months for this reason alone. One other small irritant, our bathroom had a glass shelf above the sink which tilited heavily towards the sink, so we had to be very careful to ensure things didn't keep falling over. Our breakfasts were excellent (apart from the Omelettes), and the service staff were very welcoming....a great start to any day!

The room was spacious and very comfortable. The air conditioning worked perfectly, and the TV could be connected to a mobile phone for streaming, which was very convenient. The staff were friendly, professional, and provided excellent service throughout my stay.

First visit and it will not be last. Building is beautiful full of character. Sedgefield is a lovely village. However, the room we stayed in 416 needs soundproofing. When we went back to room on the night there was a loud constance noise like a furnace, on enquiring by staff I was advised room was next to kitchen its the extractor fans going. It did stop after evening service but was woken up early when they were put on again for breakfast and on constant till we checked out. On returning I will be requesting a room no where near kitchen.

Great place with a lovely classic pub. Room was spacious, might feel a little outdated but was clean and comfortable. Access to spa costs extra. Breakfast was good, would stay again.

We were very pleased with our recent stay. The accommodations were comfortable and provided a relaxing environment. The service we received was attentive and always delivered with a smile. We particularly enjoyed the convenient location and the overall pleasant atmosphere. We would gladly recommend this establishment to others.