The Serene House
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Hangzhou
The Serene House
Opened in 2024
Building 19, Huangniling, Xihu District, Hangzhou, Zhejiang, China, Xihu District, Hangzhou, Zhejiang, China
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We Price Match
Last booked 14 hrs ago
China travel essentials
Superb views
Delicious breakfast
Airport pick-up available
Sparkling clean
Easy to reachShow More
Amenities
Priority airport pick-up
Station pick-up service
Taxi booking service
Languages spoken at front desk
Priority airport drop-off
Station drop-off service
Translation tools available
Luggage storageFree
All Amenities
4.8/5
ExcellentNice room and very good service
All 264 Reviews
Surroundings
Metro: Huanglong Sports Center
(2.9 km)
Metro: Gudang
(3.5 km)
Airport: Hangzhou Xiaoshan International Airport
(35.5 km)
Airport: Deqing Moganshan Airport
(40.9 km)
Train: Hangzhou Railway Station
(8.8 km)
Train: Hangzhou East Railway Station
(14.1 km)
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Rooms
Guest Reviews
Services & Amenities
Policies
8
Executive Suite
1 King bed
70m² | Floor: 2-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Check Availability
6
Deluxe Double Room
1 King bed
47m² | Floor: 2-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Check Availability
5
Courtyard Queen Room
1 King bed
55m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Check Availability
6
Detached Guest Room (Suxin)
Bedroom 1:1 King bed ● Bedroom 2:1 King bed ● Bedroom 3:1 King bed
141m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Toothbrushes
Private toilet
Check Availability
5
Special Room
1 King bed
34m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Check Availability
5
Multi-level Family Room
2 King bed
94m² | Floor: 2-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Toothbrushes
Private toilet
Check Availability
8
Courtyard Suite
1 King bed
71m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Check Availability
4
Deluxe Room (2 beds)
2 Single bed
47m² | Floor: 2-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Check Availability
4
Superior Double Room
1 King bed
38m² | Floor: 2-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Check Availability
4
Courtyard Twin Room
2 Single bed
55m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Check Availability
Hide Room Types
Guest Reviews
4.8/5
Excellent
264 reviews
Verified Reviews- Cleanliness4.8
- Amenities4.7
- Location4.7
- Service4.9
Average for similar properties in Hangzhou
Guest User
March 7, 2025
酒店位置優越，交通便利，前台圓圓的服務更是錦上添花！她笑容親切，辦理入住高效，耐心解答所有問題，讓人倍感温馨。房間整潔舒適，設施齊全，隔音效果很好。設施齊全，環境很好。還要特別感謝管家經理西洋的專業服務，無論是旅遊還是商務出行，這裏都是絕佳選擇！強烈推薦，下次還會入住！
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VGod
March 5, 2025
鬧中取靜，環境優雅，設施完善，細節滿分，前台國棟服務非常熱情有禮貌，強烈推薦！與杭州花圃、空軍療養院一路之隔，出門就是公交站台，可輕鬆換直達各景點，或換成地鐵黃龍洞站前往繁華市區，進出酒店時一路的沿途風景如畫，美不勝收！特別感謝酒店經理西洋與管家服務團隊的安排，非常滿意的一次體驗！
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Guest User
March 4, 2025
餐廳離房間近，非常便利，管家服務溝通也非常周到貼心
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Anonymous User
March 4, 2025
酒店環境乾淨整潔儼然一個天然氧吧，房間寬敞明亮暖色調，設施齊全且現代化高品質，住得非常舒適靜心養性。浴室乾濕分離很大很人性，床品柔軟舒適一夜睡到中午。前台的工作人員圓圓服務十分熱情周到，管家曉峯響應迅速24小時秒回覆，讓人倍感貼心。地理位置極其便利，周邊餐飲和交通都很方便。整體體驗非常滿意，尤其是酒店經理西洋與其管家團隊的服務極為專業周到細緻充滿激情！強烈推薦，下次還會選擇這裏。
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Guest User
March 3, 2025
酒店坐落在一片別墅羣裏，周邊就有茶園，距離植物園、花圃、靈隱寺都很近。十分貼心做了房型升級，專屬管家會提前聯繫安排好一切。整體環境很好，設備齊全，甚至有空氣凈化器，帶長者孩子來住也是很合適的。帶一個小院子陽光十分充足，早餐有套餐可以選擇，管家還會根據情況給出出遊景點建議。滿意
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Guest User
March 3, 2025
前台服務熱情前台服務熱情前台服務熱情 重要的事情先説三遍 一進門就有現泡的熱茶喝 而且前台的小姐姐圓圓特別熱情幫忙拍照 拿行李給情緒價值直接滿分！房間也不錯 空調提前開啟 設施齊全 酒店環境幽美 屬於大家保險旗下的養老旅居品牌 全程管家服務貼心管家服務貼心管家服務貼心 走的時候管家經理西洋幫忙叫了網約車幾分鐘就到了交通也是非常便捷 細心且温暖的服務態度讓人來了一次還想着下回來杭州還要住這裏👍
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Guest User
March 3, 2025
看中酒店所在位置到植物園和靈隱都很方便，房間設施很好，管家服務非常到位，但酒店是在一個養老社區裏，大環境略美中不足。
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Anonymous User
March 2, 2025
位置很好，離西湖和靈隱寺都很近，出行很方便。門口就是公交站台，前台熱情曉峯特別靠譜。房間裏還配有雅緻的茶具茶葉茶桌茶台，閑暇時煮水烹茶，巴適得很。管家服務很贊，升級了房間並護送進房間，介紹了無線網連接方式，信號📶非常強，還配有歡迎水果並可以續水，有任何問題管家都能及時解決，進出酒店大堂工作人員都很文明禮貌，笑臉相迎問候！酒店設施乾淨衞生，還特意放置了空氣凈化器，入口處🈶小片茶園，環境幽雅，整體感覺精緻温馨，最後不得不感謝西洋經理為我規劃的周邊景點旅遊攻略，帶來了極大的方便，非常詳細，推薦的徒步路線很經典，值得二刷！
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Guest User
March 2, 2025
"Everyone's home" is a beautiful name, and it feels like home. Whether it is the staff or the environment in the homestay, it is warm and meticulous everywhere. I originally planned to stay for one night, but ended up staying for three nights because it was so comfortable! 😁 Because I was too tired from climbing the mountain, the butler delivered breakfast directly to the room, and there were rich varieties, which was touching🥹Finally, I would like to thank the store for the souvenirs. I love it. I wish us all good fortune and success!
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Services & Amenities
Popular Amenities for China Travel
Priority airport pick-up
Additional charge
Station pick-up service
Additional charge
Taxi booking service
Languages spoken at front desk
Priority airport drop-off
Additional charge
Station drop-off service
Additional charge
Translation tools available
Luggage storage
Free
Restaurant
Tea room
Wi-Fi in public areas
Free
Public parking
Free
Multi-function room
Bicycle rental
Free
Cafe
Secretarial services
Conference room
Additional charge
Library
24-hour front desk
Restaurant
Conference room
Restaurant
四时记
Style: A la carte
Cuisine: Chinese, Local
Open for: Breakfast, Lunch, Dinner
Special dietary options: Vegetarian
Ambience: Modern
Dining options: Reservations available
Business hours: [Mon - Sun] 07:30-20:30
More Amenities
Internet
Wi-Fi in public areas
Free
Parking
Public (not only for guests) is available On-site parking. Reservation needed.
Public parking
Free
Transportation
Priority airport pick-up
Additional charge
Station pick-up service
Additional charge
Taxi booking service
Priority airport drop-off
Additional charge
Station drop-off service
Additional charge
Bicycle rental
Free
Front Desk Services
Translation tools available
Luggage storage
Free
Bellhop
Concierge service
Wake-up call
Safe at front desk
VIP check-in service
Electronic ID reader for check-in
Lockers available
Express check-in and check-out
24-hour front desk
Languages Spoken
English
Chinese
Food & Drink
Cafe
Lobby bar
Activities
Tea room
Public Areas
Garden
No smoking in public areas
Non-smoking floor
PA and sound system
Library
Cleaning Services
Clothes steamer
Business Services
Multi-function room
Secretarial services
Postal service
Conference room
Additional charge
Safety & Security
Fire alarm
CCTV in public areas
Intruder alarm
Smoke detector
Security personnel
Fire extinguisher
Keycard entry system
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00
Front desk hours: 24/7
Guests Accepted
Guests from all countries/regions are welcome at this property
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, cribs can be added, but extra beds cannot be added.
Fees for cribs are not included in the total price. For details, please contact the property.
Breakfast
TypeWestern, Chinese
StyleSet menu
Opening hours[Mon - Sun] 07:00-10:30 Open
| Age | Fee |
|---|---|
Children 17 years old and under | Free |
Adult | Set menu:CNY 168.00 (approx. VND 592,551) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsThe deposit is determined based on the number of rooms you book. The charge is CNY 500.00 (approx. VND 1,763,545) per room.
Deposit Payment Methodscash, credit card, debit card, third-party payment service
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.
Pets
Pets are not allowed
Service Animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
- Cash