True to its style a great Hampton by Hilton property.
Every team member I interacted with—whether at the front desk, housekeeping, or the restaurant—ensured my stay was comfortable and enjoyable accommodating any request.
I booked this hotel many times.
Pro: Great locations. It also offer room landries machine, and provide option for breakfast and dinner
Cons: sometimes managment is disorganized, they repeatly making mistake with room extending and food divilery. and sometimes the breakfast plates is not properly clean.
Overall: this hotel is more suitable for bussiness travelers rather than tourists
I recently stayed for a couple of nights, and overall, it was an average experience. The check-in process was smooth, and the staff was friendly, which I appreciated. However, the room itself could have been a bit more updated. While it was clean, the furnishings seemed a little worn, and the bathroom, although functional, had some minor issues like a leaky faucet.
The bed was comfortable enough, but I did find it a bit harder than I prefer. The hotel amenities were standard—there was a gym and a small pool, though I didn't have time to use either. The Wi-Fi worked fine, and I didn't encounter any issues with the air conditioning or heating during my stay.
One thing that stood out was the location. It was pretty convenient for my needs, close to a few restaurants and shops, though not overly special. I was hoping for a bit more from the hotel's restaurant, as the menu was somewhat limited and the food was just okay.
In short, it wasn’t a bad stay, but it didn’t blow me away either. If you’re just looking for a place to sleep without expecting anything extraordinary, this hotel will do the job.
MMichael & Nici Exploring China and Beyond2025.01.28
Well, it was adequate, the location is convenient to some extend.
Unfortunately, the facilities are aged, and there are some things that ”time”, simply erased, splendor, elegance, and stylish, perhaps fifteen to twenty years ago.
However, this is 2025, and the competition is fierce, at the risk of exaggerating, I simply can not believe that this hotel is worth the price.
The cost to value ratio, is simply not acceptable.
I'm sure that this was the ”place to be”, many years ago, but unfortunately, it's not the case now.
Perhaps, if the facilities could be renovated, it could return to it's initial state, whitout, it's simply just way past it's sellby date.
On a more positive note, the service receiving from all the staff, was excellent, and on standard.
Breakfast, was on international standard, and excellent, to say the least.
And as mentioned, the location is prime, and the complementary shuttle, is an excellent ”value added” service.
This hotel, remains a landmark in S.A. it's my sincere hope, that they would renovate the facilities and conduct routine maintenance.
The hotel is great for a layover as it is super close to the airport. They have a shuttle which was a great help for me. I really enjoyed the breakfast and dinner as I missed SA food. Most of the staff was really helpful (especially Lily from the kitchen) she went above and beyond to help me cause I was with a baby. She made sure I was comfortable, had my food while she was holding my baby. I really appreciate that, thank you 🙏 . I also observed her around other customers she kept the same energy. My room was cleaned daily which was nice. My suggestion is some stuff member must give the same service to everyone regardless of who they are and how they look.
Small nice and very clean hotel.
They just need to work on their menu. Not everyone likes greasy, finger foods. I expected a nice array of breakfast choices and dinner menus.
This is my second time returning to the hotel after my first trip. They remembered my name as I arrived which shows great attention to detail with customer care. I upgraded to the suite for this particular visit and honestly it was a great decision. Look forward to visiting them again when I go back to South Africa in a year’s time.
It's a very fancy hotel. The staff are super friendly and helpful. It's super clean. The room is spacious and has an air-conditioner. It's got food and drink available even late in the night via room service.
My experience wasn’t the best.
First, I’ve booked a queen size room. I checked in I went to the room and someone else was staying in that exact same room I got a new card for a new room that key card didn’t work. I went back to reception they said there’s a problem and maintenance is trying to fix it. They said there’s no rooms available. I can only get twin beds so I told him I paid for a queen size room. They need to make a plan.. eventually after while they came back to me gave me a room card went to the room and they literally just pushed the two beds together took out bedside table and we had to sleep like that. there was no kettle to make coffee and the room was smelly.
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8.3/10
Very Good
AAnonymous UserIt's a very fancy hotel. The staff are super friendly and helpful. It's super clean. The room is spacious and has an air-conditioner. It's got food and drink available even late in the night via room service.
LLisinkaMy experience wasn’t the best.
First, I’ve booked a queen size room. I checked in I went to the room and someone else was staying in that exact same room I got a new card for a new room that key card didn’t work. I went back to reception they said there’s a problem and maintenance is trying to fix it. They said there’s no rooms available. I can only get twin beds so I told him I paid for a queen size room. They need to make a plan.. eventually after while they came back to me gave me a room card went to the room and they literally just pushed the two beds together took out bedside table and we had to sleep like that. there was no kettle to make coffee and the room was smelly.
RRyun KiatI recently stayed for a couple of nights, and overall, it was an average experience. The check-in process was smooth, and the staff was friendly, which I appreciated. However, the room itself could have been a bit more updated. While it was clean, the furnishings seemed a little worn, and the bathroom, although functional, had some minor issues like a leaky faucet.
The bed was comfortable enough, but I did find it a bit harder than I prefer. The hotel amenities were standard—there was a gym and a small pool, though I didn't have time to use either. The Wi-Fi worked fine, and I didn't encounter any issues with the air conditioning or heating during my stay.
One thing that stood out was the location. It was pretty convenient for my needs, close to a few restaurants and shops, though not overly special. I was hoping for a bit more from the hotel's restaurant, as the menu was somewhat limited and the food was just okay.
In short, it wasn’t a bad stay, but it didn’t blow me away either. If you’re just looking for a place to sleep without expecting anything extraordinary, this hotel will do the job.
GGuest UserIt's giving more 3 than 4 stars? Customer service poor.
Holiday Inn was full so this was a close alternative.
Had amenities but their outlets were in the kitchen far from the bed? Not very business traveller or relaxing traveller friendly.
I booked a queen studio which had a kitchenette which was great for warming food etc. Decor a bit tired so could do with some love. But apart from a very dirty bottle left on the balcony it was clean.
Location is excellent for Rosebank Mall even if you have to play chicken to cross the road 😆
Customer service was severely lacking. I thought Radisson Red staff were slow but at least they were always there. You can't call frontdesk . It's all QR codes and WhatsApp. Late check out would be the cost of another night R1980. Staff had a, I dunno attitude and werent very helpful. 1 security guard and 1 young lady in the lounge are the only exceptions. Outlets in the lounge and office were local only and I had to really ask to get where I could buy adapters / converters.
Next time I'll go elsewhere. They're not customer focused enough for me.
FFlorence MoyoWell, from what I booked, it was supposed to be a 2-bedroom apartment. However, I was given a 1bed (Room.303), and when I went down to enquire, the reception lady wasn't helpful and blamed it on the app. Then I had to ask for a wifi password, which I would have assumed you would be given at reception. I ordered something, and when I went down to get it, the same reception lady gave me a bit of attitude when asking her how to open the main door so I could collect. Now I'm not normally one to complain, but I guess she didn't realise she was dealing with a person who has worked over 15 years in reservations, and I am very much aware of how OTAs work. I am still very upset about the wrong room choice I was given and made to feel like I'm the one who made an error. Then there was NO iron and hairdryer in the room. Apparently, they don't have any available from what I gathered from the housekeeping lady.
Besides that, the housekeeping lady was exceptional, and the apartment was very clean upon check-in. Hopefullysomeone from the place will address these issues.
DDeborah-AnneI have stayed at the Quatermain before, and I am happy to say that the whole experience was once again just lovely! I had arrived VERY early on my check-in day and the staff made sure that I had a room well before the scheduled check-in time AND they upgraded me too!
The staff at the hotel are friendly, helpful and all round just a delight!! Even with the ongoing challenges that loadshedding (scheduled power outtages) brings to the smooth operation of any business.
The gardens are immaculate and tranquil, and it is unbelievable to think you are in the middle of everything with the peace and quiet that pervades.
The little bistro / restaurant's menu is thankfully limited, as it means that the quality can be assured and anything that is made tastes deliciously homemade. The evening buffet is very good value for money!
Just a small note that due to loadshedding, sometimes the email/booking system gives some issues - so don't forget to just follow up once booked :)
RRAUDALES BANEGASWe had a problem with the safe and they moved us immediately. The rooms are very large and comfortable. All the staff are very friendly and willing to help you with anything. They recommended a tourist tour and it was very good. The restaurant is very good and reasonably priced. They have shuttle service and they can take you anywhere for a reasonable price as well.
GGS7The team at this hotel genuinely cares about their guests. From the warm welcome to the helpful advice, they go above and beyond to ensure a memorable stay.”
10. ”If you're looking for a home away from home, this hotel is it! The cozy atmosphere, delicious breakfast, and friendly staff make it the perfect retreat.
Tteachutube1I cannot express enough how grateful I am for the exceptional service we received at this hotel. My elderly mother traveled all the way from China to Johannesburg and then to Windhoek, and the hotel staff truly went above and beyond to ensure her comfort and safety. They arranged a seamless pickup upon her arrival and a timely drop-off the following day, which made her feel incredibly supported throughout her journey. She raved about the excellent service, and I was impressed by the cleanliness and comfort of the rooms. The breakfast was delightful, offering a great start to the day. Overall, we had a fantastic experience, and I wholeheartedly recommend this hotel to anyone seeking a warm and accommodating place to stay!
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