Nice hotel. Free shuttle to the airport every 20 minutes. I had a 14 hr layover in Dallas. Decided I wanted to sleep in a nice comfy bed and this hotel was the right choice. I had an amazing nights sleep and a good breakfast before catching a long haul flight overseas. Definitely made the right choice and will stay again if I have a long layover.
This was an amazing stay there is something for everyone. The Wildflower Spa is a must relaxing massage and spent the day there.
The cafe is as very good. The lounge was nice for adults the drinks were awesome not watered down the bartenders were very nice and helpful at Charlie’s long bar.
Except the surrounding is a bit desolate, it is inconvenient to eat and shop. The hotel itself is generally good, in line with Hilton's uniform standards. Just for business travel. Not far from the airport, 5 minutes drive to downtown. The Starbucks inside closes at 11 o'clock. Come down early if you want to buy it 😀
Very nice room and bathroom. Everything was clean. Except for the usual limescale in the bathroom and the dirty ventilation. But somehow only a few people manage to get that right. Coffee machine and toiletries available. The reception was very nice and there was even a cookie to welcome us. We would definitely come back. Even for more than one night.
Hotel near Texas Medical Center,Houston9% of visitors choose this area
GGuest User2025.02.07
The hotel facilities and rooms are basically satisfactory. It was a very bad breakfast experience. I spent $18 and 18% tip to buy only 6 dim sums the size of a thumb. The same $18 American breakfast has a large plate, which one person can't finish. I felt that I was ripped off. I didn't expect it to be very delicious, but charging $18 for these 6 small dim sums really felt like a rip-off of my compatriots.
It's just that. The shower smelled quite a lot and it wasn't good.
All the food was expensive and not very good location.
There was nothing in the room, like a toothbrush.
Great location and has a wonderful historical feel when you exit out through the back !!!! Tall trees I would say over a hundred years old and a natural river bank that follows up pretty close to Guadalupe River from the comal River ... definitely would recommend this place for a secluded retreat with great energy!!!! Nestled trees , stocked River with cat fish , bass and also trout near fall season because of the climate ... thankyou guys for accommodating our family during our stay !!! Staff was friendly , courteous and had the appropriate cautions set into place during this difficult time due to the pandemic of covid ...
The service, the hotel room, the hotel staff, the hotel grounds, the food, the view was all spectacular! Everything was worth the price. Next time we will bring our own wine because of the price of alcohol is too much. We had breakfast included in our hotel bill and it was worth it. We, the two of us, had $40 credit to use for breakfast. We bought the Classic egg Benedict meal and it is so tasty! I would love to stay here again!!
Hotel near Downtown Houston,Houston63.5% of visitors choose this area
ZZhangpengPatrick2025.04.25
The location is right in downtown Houston, with a light rail station downstairs and buses to Hobby Airport and IAH Airport nearby. Although the room is not big, it is very clean, and there is free filtered water in the corridor. Overall, it feels like a hotel with a high cost-effectiveness.
The room was fine but the view overlooks only the lobby from the third floor. I did not get the “high floor” overlooking the road as promised and ended up walking up late as I use the sun as my wake up clock.
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GGuest UserMy daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall.
However, these are the weird things that ruined our stay:
- The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be.
- The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air.
- Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way.
I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room.
- (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay.
- They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay.
I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.
GGuest UserThe room was very nice and updated. Location was excellent and within walking distance to the Kid Rock concert. It was on the waterway, so it made the walk enjoyable....close to restaurants too. Parking at the guest garage was affordable at $17 for 24 hours. Hotel staff was very friendly.
刘刘白子_lssGreat Service, Lovely Breakfast — but Room Noise and In-Room Dining Could Improve
I recently stayed at the Thompson Houston and overall had a great experience, especially thanks to the excellent service. Every staff member I interacted with was friendly, helpful, and professional. Their attention to detail really made me feel welcomed, and I was touched when they surprised me with a graduation cake — a thoughtful gesture I truly appreciated.
The hotel breakfast was a highlight. The food was fresh and well-prepared, and once again, the service stood out. Dining in the morning felt like a treat thanks to the welcoming atmosphere.
That said, there were a few downsides that affected my stay. The room was quite noisy, even late into the night. It was hard to relax or fall asleep with the amount of outside noise coming through.
Also, I ordered in-room dining on two occasions. On the first day, everything was great. However, the next day the fries were noticeably soggier, the salad was just a bowl of greens with six tiny avocado cubes, and — most concerning — the aioli on the side looked like it had already been used.
Overall, Thompson Houston left a positive impression on me, mostly due to its exceptional staff and quality breakfast. I hope they can improve the soundproofing and ensure consistency in their in-room dining service.
GGuest UserThe experience was quite pleasant. The members of staff who attended to our needs during our one week training were helpful and responsive to our needs.
Mariam, at the reception, was willing to assist and offer help upon request. The location of the hotel and the facilities were fantastic as well. All round pleasant experience
GGuest UserThe San Luis Resort and Spa is the best 8n Galveston PIRIOD!!!! Every time I bring my family we always stay here and every time they exced our expectations. All the stuff is very polite, attentive and always want to go the extra mile for you. On this particular trip we came here because it was my daughter's Nationals Dance Competition as well as her birthday and on top of that my wife's and I Aniversary and when I was doing the check-in I mentioned to Connie at the front desk and she suggested it tonnage something n8ce done for my wife and daughter.. Connie and Camille the concierge took care of everything, they got a dozen of red Roses and Strawberrys cover in chocolate for my wife and a birthday cake and small flower bouquet for my daughter and made me look like the best!!! So thank you so much Connie and Camille you guys are great!!. I wanna thank to all th3 Resort stuff too, the Vallet Parking guys whole were always polite, the waitress lady at the pool. Sorry I didn't get there names but they were great too. I recommend this resort very much. I know I might be a little more expensive but I always saybthis ” You get what you paid and what's cheaper ends up being a lot more expensive!!”
GGuest UserThe hotel is located in Downtown Dallas. The parking lot is across the street from the hotel and the parking fee is $30. There were many parties on the weekend when I checked in. There were rooms playing music and making noise at night. The soundproofing was very poor. The front desk handled it promptly after reporting it. The advantage is that it is very close to various attractions, you can go to Citywalk, and there is also a delicious barbecue restaurant.
GGuest UserClose to the airport, the environment is OK, the service is general, when booking a big bed room, there is no room, the twin room is hard, the breakfast is very simple, the bus is difficult to wait
FFeiyanzoubiFacilities: It is an older hotel, but the hotel building is very large, so it should be used for meetings or events.
Hygiene: OK, clean and tidy.
Environment: There is a back garden, and the atmosphere and environment of the restaurant are good.
Service: OK, but you need some patience. The hotel delayed the breakfast confirmation for a long time at first, but it was finally resolved.
GGuest UserI am very grateful for the opportunity to stay this hotel, mainly because of the CCIM conference held here. However, since I registered a bit late, I wasn’t able to get the special discount. The check out service man is excellent. The staff guided and assist me, I believe this is the great example of what makes a hotel truly outstanding.
TTails_29Nice hotel. Free shuttle to the airport every 20 minutes. I had a 14 hr layover in Dallas. Decided I wanted to sleep in a nice comfy bed and this hotel was the right choice. I had an amazing nights sleep and a good breakfast before catching a long haul flight overseas. Definitely made the right choice and will stay again if I have a long layover.
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