4-Star Hotels in North Sumatra, Indonesia

It's my 4th time staying at this hotel. Good breakfast but the hotel is a little bit old. Also gym and swimming pool close at 8pm.

Good: Polite staff, clean and spacious rooms Can be improved: Food at breakfast buffet was cold instead of warm or hot, esp the soups (both savory and sweet). No dim sum and soupy noodles (like Soto mee, bakso mee, etc).

The hotel isn’t in a bad location close to shopping mall. The only bad thing is that when I checked in, they gave me a smoking room and I requested a non-smoking room, but I did check in very late early hours in the morning but did change my room on my request. I was disappointed. I did ask reception if I had breakfast included, which I did booked and she said no and when I checked again on my second night, I did have breakfast. I was disappointed. I miss breakfast on my first day. 

I had a bittersweet experience staying in this apartment. For the good things: the apartment is located strategically near city center, the room is spacious with complete basic amenities. However, there are 2 unpleasant things. First, there is no non-smoking unit except for the high-end room types. I went into a unit with leftover smoke smell, likely from previous guest. Second, the sound-proofing is terrible. My bedroom was facing a street junction, and any roaring noise from the cars/modified bikes penetrated the room as if there was no window to begin with. There was no ear plug the apartment could provide even though this was not the first feedback they have received from previous guests, and I couldn't sleep throughout the night. I booked 4 nights and immediately left after the first night. The service was pretty decent though. The customer service tried to use air purifier to suck out the smoke smell, and attempted to move me to other rooms to no avail because of similar noise problem.

Here we also booked non smoking rooms, at arrival we got one non smoking room only. We need to accept one smoking room. We did not accept and they said they have one more non smoking room but different floor. We accept this without knowing the danger of different floor with the kids. We stayed at 4th floor and children at 3rd floor. The things is kids got un easy during the night and wanted to go to us but the lift is only accessible for 3rd floor. They are in Panic and we were in Panic too. We call reception to ask help and instead of coming to help children they asked children to come down to the lobby reception than they activate 4th floor lift. Breakfast is moderate Service not desirable/standaard Hotel 3 / 4 stars small room. Not friendly atmosphere may be because we are the same like them Indonesian There is no attitude between hotel and guests

The bedroom is spacious but because it is located on a busy road and a red light intersection, so the sound of traffic can be heard in the room plus there are buskers using speakers at the red light intersection.

Had pleasant stay for 1 night , the location is excellent, staff were all very friendly and breakfast was a nice way to start the day, would definitely recommend for the location and friendly service especially for family with young children

Services is very good. The staf is very helpful and polite. The restaurant are very clean with variety of foods and fruits. Rooms are clean and tidy with good inroom air cond. The wash room are clean with bathtab with hot and cold water for shower..

Here’s a well-structured, balanced, and professional 5-star review for **Emerald Hotel**: --- **★★★★★ Exceptional Stay – Highly Recommend!** My recent stay at **Emerald Hotel** was absolutely fantastic! From the moment I arrived, I was impressed by the **warm hospitality, elegant ambiance, and attention to detail**. Here’s a breakdown of my experience: ### **📍 Location** Perfectly situated in a **convenient yet peaceful area**, close to major attractions and public transport. Whether traveling for business or leisure, the location made everything easily accessible. ### **🛏️ Room & Cleanliness** The **room was spacious, modern, and immaculately clean**, with a comfortable bed and high-quality linens. The housekeeping team did an excellent job maintaining freshness daily. Loved the **stylish decor and city views**! ### **👨💼 Staff & Service** The **staff went above and beyond** to ensure a pleasant stay. From the friendly front desk team to the prompt room service, everyone was professional and accommodating. Special thanks to [Name, if any] for their outstanding assistance! ### **🍽️ Dining & Amenities** The **breakfast buffet was delicious**, with a great variety of options. The on-site restaurant also served excellent meals. Other amenities like the **fitness center, pool, and free high-speed Wi-Fi** added great value. ### **💸 Value for Money** While not the cheapest option, the **quality of service, comfort, and facilities** made it worth every penny. No hidden charges—just a seamless, luxurious experience. ### **✅ Final Verdict** I would **definitely stay here again** and recommend Emerald Hotel to anyone looking for a **refined, hassle-free, and memorable stay**. Perfect for couples, business travelers, and families alike! **Thank you, Emerald Hotel—you made my trip exceptional!** --- This review highlights key strengths while keeping it genuine and engaging. Let me know if you'd like any adjustments (e.g., more focus on business amenities, family-friendliness, etc.)! 😊

The hotel breakfast was clean and good. However, after checking in, they led me to the building in the back, but the smell in the area was really strong. So, I am not sensitive to such things, so I was satisfied with the various facilities and used them well.