4-Star Hotels in West Yorkshire, United Kingdom

My wife requires gluten free food ( which most frequently means no wheat products) and lactose free milk. She has reacted to soya milk in the past and generally opts for oat milk.  At breakfast in the hotel everything was clearly labelled if it contained wheat, but there were few alternatives provided and no alternative to the croissants and muffins. One waitress was very helpful and offered to see if there was any oat milk in the bar. Good idea - we knew there was because my wife had it in her coffee the previous evening. The waitress went and soon returned with a carton of oat milk. She apologized for the carton but we didn’t mind, we were pleased that my wife could enjoy her cereal.  However before she could use it another waiter (the Barman?) came along and demanded its return. My wife offered to return it after her breakfast but, no, it was needed immediately in case there were other customers who wanted it. The problem was solved by my wife pouring some into a cup and giving him the carton. Not the sort of situation we expect from a decent hotel. We were pleased at the imitative of the waitress, and thanked her for it. We were appalled at the crass behavior of the man who demanded its return. All in all it was a very poor breakfast.

The hotel is right next to the train station. The front desk staff was a Pakistani guy, and he was incredibly friendly. Seeing I was Chinese, he immediately upgraded my room, telling me, 'I must give you the best, everything is new, everything is fresh.' When I was filling out the form, I had only completed two lines and was about to ask him about the third, but he just said, 'It's fine,' and took the form away. As soon as I entered the room, for the first time ever, the lights came on without me having to insert a card. It was also the first time I've seen a welcome message with my name on the TV. This was also the first time I've encountered air conditioning in any accommodation in the UK (be it hotels, B&Bs, or dorms). It was the first hotel that made me feel like it was a complete package (everything was well-equipped, except for the usual lack of toothbrushes and toothpaste). And it was the first time I played a game with a remote control (though I fell asleep after just a couple of tries). By the time I settled in, it was already 9 PM. At this hour, finding a restaurant outside is tough, and walking around a strange city at night didn't feel very safe. But the hotel has its own restaurant. The prices were a bit steep, but the service and food were definitely worth it, especially the feeling of being able to have a hot meal after a long, tiring day. (The fries were genuinely freshly made, and they gave a whole jar of sauce!) It was a truly satisfying experience. The staff here are genuinely great. Whether it was the Pakistani guy at the front desk, the Black gentleman at the restaurant, or anyone else, they all made an effort to say a few words in Chinese. It really felt like what they say in 'Blossoms Shanghai' – even though you can communicate in English, when someone speaks your language, you truly feel their sincerity. For that meal, I fully expected to pay a service charge (and I would have gladly paid it at this restaurant; normally, I'd remove it if I didn't feel the service was earned). But the bill came with clear pricing, no hidden fees. I didn't have any cash on me, otherwise, I definitely would have left a tip.

Lovely stay at your hotel, the only negative was the quality of the warm breakfast items bacon was terrible really badly over cooked or pre cooked along time ago. Not sure what mushrooms was cooked in but a horrible after taste. Eggs also looked like been cooked along time. But all cold items were lovely and staff very good.

Great ease of check in with lovely staff, Really comfortable night sleep and temperature, equipped and clean hotel for solo traveller and helped me store my bags all day :) great price for the quality would definitely stay again!

The hotel's location is fantastic, right inside the train station, yet the room was surprisingly quiet and peaceful. The bed was also very clean and comfortable. The gentleman at the front desk was incredibly friendly and understanding; he even let me check in at noon when my train arrived. Highly recommend!

The hotel room was very spacious, and the location was excellent with many restaurants nearby. Being in the city center, it's highly recommended for both business trips and family vacations. We booked a family room, and it was perfect for two adults and two children.

From arriving to a friendly welcome at reception (Sam)everything and every member of staff was lovely and could not do enough to help. From the foyer to the bar/dining area to our room, we found it spotless, well thought out and extremely comfortable. The bed was comfy and you heard no outside noise if there was improvement I could offer, a pillow menu would be great. Otherwise 5stars and we would definitely use again 😁

It was a lovely stay. Breakfast was on promotion at £10 per person which was helpful with a large family. Location was in the city centre and close to all venues for the Bradford literature festival. Staff, especially the man at reception was very helpful . The food shop mylahore and sapphire were 👍

All of the staff were exceptionally helpful and friendly during my stay which added to the experience. The hotel is truly lovely and the setting is beautiful. The rooms are well appointed and the views from the rooms and bar were amazing but it’s the high level of customer service that makes me want to return and recommend this hotel as a place to stay in Wakefield.

Good hotel but have bad experience. As I arrived at the hotel around 22:00 I booked a suite to have a quiet night but at around 4:00am I was woken up by a loud knocking on the door, I don't know how long he had been there, I was very disturbed to see through the peephole a drunken male in a grey blouse on the floor, he kept screaming and banging on the door next to a person in a pink skirt in front of my door , I was very scared and I called the front desk in a hurry and the front desk kicked him out. But I was mentally damaged, I was woken up at 4am by knocking on the door, I was in the hotel alone as a female and my personal mental state was seriously damaged, however the hotel did not give me any feedback either, this night was the worst night of my stay.