Good location with shopping arcade right next to it! Lots of good shops like Mister Donut, Gindaco. Walking distance to most attractions like Kumamoto Castle and famous ramen. Great variety of self-pick up amenities (toothbrush, cleanser, body sponge, comb, tea, coffee etc.) and special request amenities like hair curler, latex pillow, power bank, shoe dryer and many more! Easy digital self-check-in with staff assistance. Good breakfast variety and clean environment. Luggage storage with front desk is also easy! Parking guidance brochure available. Free cheese grain snack upon check-in. Highly recommend for anyone to stay here!
Great location, close to main bus terminal snd shopping district. Friendly staffs and was anle to offer luggage storage pre/post check in/out. Onsite hot springs was so nice and relaxing, with complimentary yogurt drinks and ice cream after the bath. Room was clean and quite spacious. Definitely will stay again
Excellent location in the city centre, a few minutes from shopping, convenience stores, and the Sakuramachi Main bus terminal. Though it is no frills 3-star limited service hotel, location is the best and the price is reasonable. No cleaning in my room plan but acceptable. Will stay again.
Comfortable stay with a room that had a good size picture window with gorgeous views. The location is just across Aso Roadside Station where visitors go to look and buy local products including fresh fruits and vegetables. There was a communal kitchen and dining area which we used for a pleasant meal on a rainy day.
The room is large and the price is reasonable. It is located just outside Shinshi Street, so you can go shopping, which is very convenient. There are also many famous restaurants nearby, such as Kurotei Ramen and Katretei Tonkatsu, which are only a few minutes' walk away. I will consider staying here again next time I go to Kumamoto. 
An old resort hotel, in addition to the hot springs, there are many large parking spaces! Dining is acceptable, no more like. If you don't order dinner, you can't find a good restaurant nearby to eat? It's very quiet at night like a suburb! I booked a Japanese-style room but no staff set tatami 
Bedding? I have to do it myself, I am very happy 
The hotel had Large rooms with good facilities and all rooms had excellent views of either Mount Aso or the Aso valley.
A good public and private hot
Spring rooms.
The service was exceptional throughout. We were fortunate enough to be helped by Bishnu who was incredibly friendly and helpful.
It is a 8-minute walk to Kumamoto Sakuramachi Bus Terminal and Gyomu Supermarket (they are close to each other). Super convenient!!! Also Kumamoto Washington Hotel Plaza has Netflix which is a great way to unwind after a day's travel. However, the housekeeping forgot to clean out the fridge in which the previous traveller had left behind a box of pre-packed cooked veggies and slices of sausages.
If I visit Kumamoto again in the future, I will definitely stay in Ark Hotel. It offers easy access to Kumamoto Castle and Sakura Machi.
I also enjoyed the lounge service of the hotel. The lounge is on the 10th floor of the hotel. I could see the Keeps of the castle. Wonderful view!! The lounge is open to the guest from 3 pm to 11 pm. Guests could enjoy free coffee and drinks. Good place to relax.
The location is good with lots of eateries around. The room for 3 adults is spacious and all needed is provided. Parking is 1,200 yen and no multiple entries during your stay. toilet bowl is a little dated with stains but still functioning well. Staff is patient even though English not fluent.
Very Good
299 reviews
8.9/10
Price from
HK$275
per night
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8.2/10
Very Good
HHON MINGExcellent location in the city centre, a few minutes from shopping, convenience stores, and the Sakuramachi Main bus terminal. Though it is no frills 3-star limited service hotel, location is the best and the price is reasonable. No cleaning in my room plan but acceptable. Will stay again.
AAnonymous UserGood location with shopping arcade right next to it! Lots of good shops like Mister Donut, Gindaco. Walking distance to most attractions like Kumamoto Castle and famous ramen. Great variety of self-pick up amenities (toothbrush, cleanser, body sponge, comb, tea, coffee etc.) and special request amenities like hair curler, latex pillow, power bank, shoe dryer and many more! Easy digital self-check-in with staff assistance. Good breakfast variety and clean environment. Luggage storage with front desk is also easy! Parking guidance brochure available. Free cheese grain snack upon check-in. Highly recommend for anyone to stay here!
TTraveller CI stayed at this hotel twice. The second time (this booking) we had a room on the older (?) wing and it was almost twice the size of the first one. So for this review I will only share feedback on this “older” room.
This room was big and thus good for us as we had 2 large luggage and more space in the room allowed us to open and pack our luggages with ease.
The bathroom was large with the large traditional bathtub. Toilet had bidet and etc but lacked heating which made it very cold in the winter. Basin tap was still the old turn types which was not eco friendly as it’s more difficult to shut it off.
Location was just opposite the train station which was excellent. But the nearest convenience store is also only at the train station which is about a 5-7mins walk away.
Breakfast was curated to suit the Japanese palette more and ends at 9a.m which is really way too early!!
We left something behind in the hotel but they managed to send the item back to us at our new hotel (still in Japan) which was highly appreciated.
Despite a few minor shortcomings listed above, the pros still outweigh the cons and I’ll definitely be happy to stay here again.
AAaamayGreat location , easy access to public transportation, good shopping mall next door, nice staff, easy check-in and check out … only downside is that they didn’t have enough non-smoking room so I got stuck with a smoking room … not exactly ideal but made the most out of it …
RRuckThe hotel had Large rooms with good facilities and all rooms had excellent views of either Mount Aso or the Aso valley.
A good public and private hot
Spring rooms.
The service was exceptional throughout. We were fortunate enough to be helped by Bishnu who was incredibly friendly and helpful.
GGuest UserBetter to rent a car to get there, so convenience is not somebody who books this place should look for.
For relaxing purpose, this is a nice area with lots of green, the down side is it is next to a golf course, so there were sounds of tree-cutting and a bunch of golfers practicing their putts on the practice putting green next to the site for trailers. I am not a big fan of that.
Service is closed to non-existent, there were staffs who helped checking us in, they were friendly and did their job explaining all the essential functions of the trailer. They had to use the translator machine to communicate, they were very patient. I can't rate the service too high because after checking in we were pretty much on our own. So not something you should look for if service is a top priority.
Best part is there is an onsen next to the site that offers family bath, that's memorable.
SSethapongThe hotel was aged I mean enough to makes me feel nostalgic.
Parking is convenient and enough.
I book the Japanese-Style Standard Room · 1 Room - It said just this
(Some room might said no bath so I did not pick but I got no bath nor shower in room anyway - only their big public bath makes it a little adventurous for us for ones who travel with kids and didnot plan to do public bath which makes me totally blank about it and not doing my research. I got big big complain by other guest for not seeing sandal racks in front of the bathing room which of course my fault not seeing that but only if I know and prepared some research this might be a little better)
Bringing two young boys to public bath is not that easy really my 3 years old boy almost fall down the bath.
The staff at the breakfast room tho were more than great although english was not common for all the staffs.
WWai Ling VirginiaServe in buffet style and lots of choice. Room size is good and new renovated. There has private onsen for couple and families without additonal charge. Close to the shopping street. But need to check with the restaurants, most of them close on Tue or Wed
GGuest UserThe Manager and staff were amazing and so helpful - Probably the best service we had all trip from 7 different stays. We had the dining experience and not only was the food wonderful, they even change our food when we said we were scared of trying the Horse & Chicken Sashimi. The view from the in-room onsen was brilliant. If you want to be critical then its a 10min walk to the village centre but thats why we choose this Hotel plus we just drove to the village centre - so simple. To the Manager - Please thank your staff for making our stay here an amazing one.
GGuest UserA very satisfactory all-female youth hostel. The owner is very gentle and can communicate in English. The tatami room is separated from the corridor by a door but it is very quiet at night. The facilities of the entire youth hostel are very warm and beautiful.
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