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A Truly Exceptional Stay at The Ritz-Carlton, Kyoto Our family had a wonderful experience at The Ritz-Carlton Kyoto, and we left with nothing but gratitude and happy memories. From the moment we arrived, the service was flawless and heartfelt — the kind of genuine hospitality that makes a trip feel truly special. A huge thank you to Cecilia and Vinnie from the Guest Experience team, who went above and beyond to make our stay seamless and comfortable. Their warmth, attentiveness, and thoughtful gestures made us feel incredibly welcomed. A very special shout-out to Cecilia, who noticed my daughter’s love for Winnie the Pooh after our visit to Disneyland Resort. She prepared a beautiful card, a sweet message, and even a handmade Pooh origami and placed it in our room. It absolutely made our daughter’s day — such a thoughtful touch we will never forget. We also want to commend Yuki from the restaurant team for his warm and wonderful breakfast service each morning. His kindness and attention to detail set the perfect tone to start our day. The Ritz Kids adventure passport was a delightful surprise — engaging not only for our daughter but also enjoyable for us as parents. And of course, we loved the festive Christmas atmosphere, especially the beautiful Christmas tree and the amazing gingerbread house with the incredible aroma that filled the lobby. The Ritz-Carlton Kyoto truly exceeded our expectations in every way. We felt cared for, welcomed, and genuinely appreciated. We can’t wait to return again. Highly recommended for families and anyone seeking an unforgettable Kyoto stay.

Very convenient, spacious, and modern Airbnb stay. The unit is well-equipped with almost everything you need, including a washing machine, drying rack, cooking utensils, grill stove, coffee machine, and other useful amenities. The space is surprisingly large and very comfortable, especially for families or groups. The location is also great, with a grocery store, restaurants, and other conveniences nearby, making daily needs easily accessible. One thing to note is that there is a cemetery directly behind the property. For guests who are sensitive to this, it may be something to consider before booking. However, if this does not bother you, the stay is otherwise excellent. The only issue we encountered was during check-in. The elderly front desk staff could not communicate in English and was initially unwilling to assist us. Even though our booking was fully paid and confirmed, we had to repeatedly explain the situation before he finally provided the check-in code. It appeared that the information was already available in the system, so the process was more frustrating than necessary. Other than the check-in experience, everything else was great. Overall, a comfortable, spacious, and well-equipped stay that offers excellent value for money.

This time, I stayed at the annex, and both check-in and check-out were incredibly fast and smooth. The service standards were exceptionally high, and the location was very convenient. The only downside to the entire hotel was that the showerhead couldn't be fixed securely, which made showering a bit inconvenient. Otherwise, all other facilities and drink provisions were excellent, and the breakfast was exquisite. I will definitely recommend it to my friends.

Great location with various transportation options nearby, making it very convenient for getting around. It's just a few minutes' walk to the shopping street in Sanjo. The room was clean and the bedding comfortable. Breakfast had limited choices, but both the service and taste were satisfactory. The bathroom only provided toothbrushes and shower amenities, unlike other traditional Japanese business hotels that offer a full range of personal items. The lobby has a lounge area with complimentary 24-hour coffee, tea, and snacks. The staff were friendly and spoke fluent English. A separate accommodation tax needs to be paid upon check-out.

The hotel's location is excellent, making it very convenient to get around. The service was warm and attentive, and the food was also good. The breakfast offered both Japanese and Western options, and the Japanese breakfast was truly fantastic. I'll definitely choose to stay here again on my next trip to Kyoto.

The concierge team is really resourceful and helpful when we asked about luggage delivery service, thumbs up for their service. Just love everything about the hotel, excellent hospitality, great location, beautiful design, spacious room, comfortable bed and etc. Breakfast with huge selection including some Thai dishes, crispy bacons ever, just amazing. It was really great value for the money, highly recommended!

I stayed at this hotel for the entire three-day trip to Kyoto. The location of the hotel is not bad. It takes a few minutes to walk to the Kamogawa River, and about ten minutes to walk to Takashimaya? Just take a walk. The variety of breakfast is incomparable to that in China. The bread is quite good. I also saw his bakery in Osaka Takashimaya. The room area is considered large in Japan, and the hygiene is also OK. Dyson hair dryer, free mask, whitening sensitive skin should be used with caution. The minibar gave a lot of small biscuits and fruits, and the taste is OK. There is no bottled water. It is said that the tap is direct drinking water and can only be boiled for drinking. The water flow of the tap is small, but the shower water pressure is enough.

When we chose this hotel, we saw pictures and videos that made us think it was a resort estate, but it's not. There's very little to see inside the hotel; I could walk through the entire property in 5 minutes. Secondly, the hotel advertises natural hot springs, but the public ones reek of disinfectant as soon as you walk in, which is very unpleasant. The room itself was okay and had character, and the bathtub was very large with a pleasant woody scent when bathing. Finally, the breakfast – honestly, the taste was just mediocre. I wouldn't choose this hotel again at the same price point.

Love the location and the peace in Arashiyama. Nice place to relax after a very busy week visiting places in Osaka and Kyoto. Love the private bath in the room we booked❤️ plus the private onsen bath especially if you have tattoo. Who doesn’t love a free ice cream/cold green tea after onsen😄 and don’t miss the free ramen from 22:30-23:30 😊 lastly, the staff are really nice, helpful, and the Japanese breakfast was very tasty! Beautiful experience and now we are well rested to visit other places in Japan!

The hotel had an authentique Japanese feel to it , very spacious rooms , kind staff , and perfect location ! If you are coming from Tokyo to get another feel of Japan then this must be the perfect location ! Being used to major hotels in Tokyo , this came as a contrast , it felt like a traditional home but with all the luxuries you need. I highly recommend