Find 5-Star Hotels in Luoyang

"A luxurious experience that blends the past and the present, a perfect journey that makes you feel at home! I especially want to give a thumbs up to the ultimate service of Miss Kagla at the front desk! From the first second I stepped into the hotel, her signature warm smile made people feel like spring breeze. When checking in, she not only accurately captured our needs of ”wanting to deeply experience Luoyang culture”, but also took the initiative to upgrade the room facing the lake view and handed over a handwritten recommendation list - from ”the route to visit the Longmen Grottoes to avoid the crowds at 8 o'clock in the morning” to ”the map of beef soup restaurants that only locals know”, every suggestion accurately hit our points of interest. It truly interprets the Marriott spirit of ”customer first”."

"You might not believe it, but I specifically traveled to Luoyang to stay at this hotel after seeing it recommended in a video! We were offered complimentary fruit upon pickup, and there were more fruits and snacks available to order once we arrived at the hotel. I always appreciate a room with a bathtub, and a soak after a long, tiring day was truly rejuvenating. The breakfast buffet was impressive, offering seafood first thing in the morning, alongside fresh-squeezed juices. I did think a coffee machine would be a good addition. While I enjoy Americanos, not everyone does. A machine could offer espresso and, with milk, a variety of other coffee drinks. 😂 The local specialties like beef soup and *hulatang* (spicy soup) were excellent. But the service truly stood out; they went above and beyond to fulfill almost all our requests. There was a minor incident upon check-out. We checked out at noon, but around 4 PM, I received a call stating that the plastic packaging of a condom in the room had been torn open. I asked my two children, and they admitted they were curious and picked it up, even asking me what it was, which I had seriously explained to them at the time. However, I am certain they did not tear open the outer packaging. Ultimately, the hotel refunded the charge they had initially deducted. Reflecting on it, if no one else had entered the room after our checkout, it's possible a child's nail might have accidentally scratched it, but it certainly wasn't deliberately torn open. I also extended my apologies to the hotel for any misunderstanding."

"Beautiful hotel with a fantastic breakfast. We were a little frustrated at check in as we had paid for a more expensive room that wasn't ready on time so they tried to give us a lower end room under the false claim that it was an upgrade when it was in fact a downgrade. Additionally the pool was a public one located off site from the hotel. It was a nice facility but it would have been good to know as I almost went in my bathrobe which would have been an awkward walk around the block. With this minor issues we still had a nice and enjoyable stay."