Scenic Hotels in Phuket

"The facilities of this hotel are fantastic and the location is good for the market and water park. However, the service was really disappointing. Upon arrival, we were told we were upgraded from a studio to a one bed which sounded great. However, the only difference between the rooms was an additional privacy screen which was stiff and difficult to move as well as being covered in smears and dirty. When we booked the hotel we were excited about the amenities including the free fitness classes. The QR code to book this took me to a link to pay for them so I messaged reception on the WhatsApp which they had informed could be used for “any questions”. The reception couldn’t help and didn’t give any advice other than go to the gym - we were on our way out and the class was at 9am the next day so we ran up there. There were no staff in the gym and the restaurant staff also couldnt advise as to where the staff were. We then walked down to reception for advice again - they told us go to the gym, we said we had done this and they then said wait until the class and just show up as they didn’t know the process to book. As a hotel that advertised the fascilities and gym classes it’s quite shocking that the reception wouldn’t be able to advise on the booking system - it genuinely felt like they didn’t want to help. Given the class was at 9am I didn’t want to just turn up in case there wasn’t space. After 10 mins back and forth they conceded and radio up to the gym and ask a staff member to be there. We then go up there again and the gym staff member ALSO didn’t know the proper booking process. Eventually they took our email addresses to add us to the list. This took an unnecessarily long time with a lot of run around and staff that really didn’t want to help us/know the internal processes - these are things I would expect any hotel staff to know as a minimum. We were originally looking at coming back to stay for a month or so in their apartments as the price is great however, the poor service and lack of knowledge of processes has meant that this hotel has lost a potential repeat customer."

"The hotel reception has a tall, medium-built, slightly dark-skinned female staff member who speaks excellent Chinese and is very charming. Her service is exceptional; she understood all my requests and helped me resolve them. For this price, in my home country, I'd barely get a budget hotel, and not even a well-located one at that. But here, I got a large room with excellent service. I highly, highly recommend it! Everything was perfect except that the AC wasn't turned on before I checked in. Also, right across from the hotel entrance, after exiting the parking lot, is Central, so there's no need to walk around."

"When we arrive around noon time, room is not ready, we wait for 3hrs and the receptionist said free ug to deluxe room, but after 3 hrs, we got the room with Twins bed (originally booked king bed)on the ground floor, room facing to the renovation site. Then, we change to a new room with King but without upgrade and no apologize. The ventilation of the toilet is not good. The water pressure of the showerhead is low. The housekeeping put our cloths on the lamp shade after cleaning. The room was noisy at midnight due to restaurant downstairs boardcast the music with the speaker. The people walk by the corridor also noisy. The pillows are not comfortable too."

"I recently stayed at 77 Patong Hotel & Spa in Phuket for three days and had a very pleasant experience. The hotel is clean, comfortable, and offers good value for money. One of the highlights of my stay was the friendliness and hospitality of the staff. They were always helpful, welcoming, and ready to assist whenever needed, which made my stay even more enjoyable. The hotel also has a nice swimming pool where guests can relax and unwind after a day of exploring Phuket. The overall atmosphere of the hotel is peaceful and comfortable. I would recommend 77 Patong Hotel & Spa to anyone visiting Phuket who is looking for a comfortable stay with friendly service and good facilities. Thank you to the entire team for making our stay enjoyable."

"The hotel is advertised as having a gourmet restaurant, but in my opinion the food did not quite meet gourmet standards. That said, we booked a sea-facing unit and the view was absolutely magnificent — very peaceful and calming. Kamala Beach in general is a quieter area, which we really appreciated. There is a shuttle service provided, but the timing is quite limited. Given the price guests pay for this hotel, it would be better to have more frequent shuttle services instead of fixed timings. That said, it only takes about 10 minutes to walk from the hotel to the main street where there are many shops and restaurants, so it is still manageable. One issue we faced was that there was no clear sign or button in the room to indicate housekeeping service, and as a result, we ended up not having housekeeping during our stay. The phone line in the room also needs attention, as there was noticeable disturbance noise when calling reception. Overall, it is a nice place to stay with beautiful views and a relaxing atmosphere, but there are some service and maintenance areas that management could improve further."

"We stayed in a room with direct pool access for 4 nights and had a very warm, welcoming hospitality experience overall. The staff were excellent, but the hotel itself and its facilities were a bit hit-and-miss. The property feels dated and could use some renovation—the buildings show discoloration, and there was mold in the bathroom along with an unpleasant odor, possibly from the septic system. One highlight was the complimentary minibar, which was replenished daily with water, soft drinks, Chang beer, whisky, vodka, gin, snacks, and even a lovely small dessert in the evening. Getting around can be a bit challenging without your own car or motorbike, especially for elderly guests, as the hotel is located on a hill about 15–20 minutes from the town center. There is a shuttle service to and from Jungceylon Shopping Mall, but it only runs every couple of hours and stops at 9 PM. Breakfast offered a wide variety of options, and I’d definitely recommend booking a rate that includes it. The rooftop bar and restaurant are a standout feature, with stunning panoramic ocean views and a great selection of drinks and cocktails."

"This was one of the most unusual and memorable hotels I have ever stayed in. The magic of the hotel truly begins at night when the stunning lighting transforms the entire place into something special. The service was excellent, the breakfasts were delicious, and the staff were incredibly friendly and attentive. Every detail was thoughtfully designed to create a unique and enjoyable experience. If you are looking for something different and unforgettable, I highly recommend this hotel."

"Everything was nice, the location and everything was perfect, the only issue was the wifi, constantly disconnecting and sometimes we cant even find it, kind of frustrating, but overall its good, there’s a 7/11 right outside the building, easy to grab a midnight snack"

"The scenery is absolutely beautiful, and the hotel food offers great value for money. Breakfast is extensive, and all the staff are incredibly friendly and welcoming! I'll definitely stay here again next time! A special thank you to Tidtew, who genuinely went above and beyond to serve us! I hope we get the chance to meet again!"