Luxury Hotels in Seoul

If taking subway you can head to exit 10 of jamsil station and you can go through the lotte world mall before street level, head straight, take the escalator next to the aquarium up, exit the main doors and cross the road to the left for the hotel. (It it not sheltered/ connected directly between the mall/ station and hotel). We took the side entrance lift up to the reception but if you go further down you’ll see the main car drop off and concierge. The staff service was really friendly, although at the check in reception we were given a list of rules and asked if we had any questions, so the hotel vibe felt quite formal and stiff. Was concerned about the rules on the swimming pool booking and bringing outside food in, but the staff around were kind and welcoming so we soon felt at ease. Was able to rent the required swim cap free of charge. Room was classy, spacious and bed and bath comfortable. We booked the lake view room but one can only see it at the side when nearer to the windows. We had indicated we were celebrating our wedding anniversary but there were no special greetings in the room or wishes at reception, which normally hotels would as part of their hospitality. The lake view from breakfast and the pool was beautiful! Heard it would be even more beautiful in spring! We enjoyed walking around the lake and exploring the restaurants on the other side. Great shopping location next to the lotte mall The swimming pool is small with one lane for laps and others for relaxing. There’s a heated jacuzzi outside and within the beautiful changing area was also has a hot bath and another neat amenities. The gym was huge and had so many machines! All in all a great and beautiful stay! Wish we stayed longer than one night! The only con is that you have the transfer lifts at the reception level each time you go out or in so you’ll just have to meet and greet a lot of people along the way.

Great location! Next to Hyundai department store and Coex. The rooms were clean, the staff friendly and helpful (especially the concierge), the room service food excellent. Unfortunately the pool and gym under renovation. I would definitely book again for my next trip to Seoul.

Stayed 5 nights, room no. 1520. The pros are location, near the subway station and the hotel has a shuttle bus to get you there. The view from the room is good, facing the Nan Shan. The out room jacuzzi is fantastic The service from the front door and facilities are good especially the front door staff called ”Dustin Lee”, he behaved professionally and friendly which made me feel I really was a guest in your hotel. The Cons: The room was a bit shabby and outdated, also the closet couldn't close properly. The hotel lobby will always be crowded as different kinds of people get there, which annoys me. Also, I had a worse experience at my check-out, the receptionist asked me if it was okay with my stay, I said the lobby was crowded and chaotic which made me feel uncomfortable, but she said she didn't know what is ”chaotic”, I don't know what that means and I spelt to her, she behaved a bit cool and unfriendly, and the concierge staff next to her told her what is ”chaotic”, I think she is unprofessional and a bit rude. Also, last Saturday morning(22nd Feb), a couple took some wedding photos in the hotel lobby, and all the guests couldn't cross the lobby to the front door, I understand that it was the most memorable day for them, but the lobby is for all hotel guests, which may be made all hotel guests feel uncomfortable and inconvenient, I think the management should have done some arrangement for that to minimize the situation like that. Overall my stay was so-so, hope next time stay will be better as we go to Seoul quite often.

Views and food were great. Ventilation Fan inside the bedroom was too weak, almost out of breath during the shower. No huge Shopping Mall nearby. Pool was only 1.3 m deep.

Customer services are impeccable. I didn’t get to experience the bars or the restaurants, so not much to tell there. The hotel has great view even if not facing towards the coex mall. Overall the room is comfy. Minus point is that when checking in I had to deposit but after check out after 14 days my refund hasn’t been shown in my statement. I hope the staffs are more aware of the process to be able to assure the clients.

Location is more suitable for business travellers who want to work & commute in financial district, otherwise there’s not much to do in this whole area as it’s very hard to find a decent or simple eatery which opens near late night compared to living in Dongdaemun and Gangnam. Our room is located high and we can have a glance of the nearby buildings and overlooked further. They don’t provide full amenities compared to 2 other 5-stars hotels we had stayed in during this trip. So prep yourself with our necessary amenities like earbuds, combs, earplugs, sewing kits if needed in any case.. The hotel room is quite spacious and toilet is equipped with a bathtub which we didn’t get to utilise at all but my child had once because she wanted to play a bath bomb for 10 mins. Other items like ironing board, iron, Nespresso coffee machine, distilled water bottles, beverages and condiments, safe box, fridge were all provided. And I find it quite troubling as there were too many ‘big-country’ tourists either staying in the hotel or those living in Seoul going to the Hyundai Seoul mall to buy luxury goods. And the entire mall is crazily flooded and packed with youngsters on the day of our check-in and the next day. Some came to window-shop while most others came in for food and perhaps after meals, to seek shelter and shield from the cold. You won’t be believed this you can’t even find a place to eat as all fast food eateries, snacks counters and restaurants were fully unavailable. There were basically long queues everywhere you go. Ended up my super famished poor child had to walk a long way with us & venture out in the cold to find any available restaurant to have our dinner. International breakfast is served daily at L5 and the buffet spread is limited compared to the one we stayed & had in Dongdaemun. We had to pay additional 55,000KRW (SGD55) per day for our young child to dine in with us as her breakfast was not included in our accommodation package. I think it’s really too expensive and given that we always came down only at 9.30am and the breakfast stopped at 10am sharp. The food she always had was a small bowl of cereal, 4 small bite-sized hash-browns and a glass of milk only where she had to eat fast within 30mins before they closed for the day. For such price paid, it’s totally not worth it and we can’t avoid paying lesser despite they knew we only had 30 mins left to dine. Overall the concierge service crews’ attitude and professionalism were excellent and Fairmont had the best staffs with great service i encountered during our 3 weeks stay across 3 different 5-stars hotels. I wished I will have another chance to stay here again but the price for each night is SGD450++, which is really expensive.

I didn't have high expectations since it's a hotel optimized for couples rather than families, but it's a great hotel to go to with children. The overwhelming view is great and the service is also excellent.

Excellent service. I had my foot ripped off and need an adhesive tape. I made the request at Room Chat and they sent me within 5 minutes. On another occasion, we need to go Sanchon for dinner appointment but couldn’t be able to get any urber or taxi on apps, so we tried to ask hotel front desk. Their staff arranged taxi for us within 10 minutes. Highly commendable for their efficiency and “can-do” attitude! The only setback is breakfast only serves until 10:30am. Would be great if all day breakfast is available as leisure travellers do not have tight schedule and tend to wake up late.

Conveniently located next to IFC mall. There is a walkway at L1 that leads you directly to the mall with many high end stores. However, I am not quite happy with their pool. Half of the pool is blocked for play. There are about 20-30 kids there. I doubt they are all hotel guests. The remaining two lanes are ”members only,” and ”laps.” I am not sure what kind of membership you need to be able to swim on the members only lane. That lane is usually not occupied. The lap lane is busy. People jump in and out wihtout notifying the people alreay in the lane. I hit severl people by accident because of the lack of warning. When I asked whether I can use the members only lane. I was told no. Again, I am a paying guest for the hotel. Why can't I use the members only lane? In addition, they have to clean the pool every two hours for 15 minutes (pool is closed during the cleaning). I have never seen a pool that needs cleaning every two hours. Very poor management there.

I've stayed at the JW Marrriot Seoul several times due to the excellent location, amenities in the vicinity ans access to many good food and shopping. The service is always professional though less personal. This time9lround the guy at the reception - Michael, was cheerful and a good eye for detail. He noticed my birthday was on Sunday and wished me happy birthday in advance. Although I was checking out on Saturday, he offered complimentary small bottle of korean sparkling wine and some fruits. That was a nice gesture which he didn't have to. Thank you Michael for making this stay a little special.