The Unbound Collection by Hyatt Hotels in Hangzhou

Front Desk: More personal and caring than I anticipated. I arrived at the hotel past 10 PM, completely exhausted from a high-speed train journey. The front desk attendant not only completed my check-in in a flash but also noticed my laptop bag and proactively offered, ”Would you like me to send your luggage up to your room?” Upon learning we had an early morning flight the next day, she handed me two travel-sized amenity kits before I left, saying, ”Just in case you're in a rush tomorrow morning and forget something.” She even thoughtfully pointed out, ”The elevator is just around the corner to the left, which will save you about 3 minutes compared to walking through the main lobby.” This kind of proactive service, anticipating guests' needs, truly made me feel instantly relaxed and relieved!