Sofitel Hotels in Hangzhou

Great location , located at the edge of West Lake scenic zone . Close to public transport ( MTR and buses) Front desk team is excellent, friendly, helpful and knowledgeable ( able to provide transport and tourist attraction information ) especially Chiu Hua Room is spaces and clean with good sound proofing. Housekeeping team is always attentive to details. The restaurant setting with an outdoor section is comfortable and the breakfast variety is great, give a lot of options for different preferences.( Western / Chinese ) , waitress are friendly and helpful . Overall we enjoyed our stay and would highly recommend to our friend and relatives , great value for money for a 5 star hotel .

Qingshan Lake Water Forest Country Park 青山湖水上森林郊野公园 📍Metro Line16 get off Babaili Station 八百里站 Exit C1 or C2 take bus 1 CNY to Qingshan Lake Visitor center Entrance fee 40 CNY senior 20 CNY

Really have a good stay in zhejiang hotel. All the front desk staffs are very helpful. The house keeping aunties also super nice. Room is clean and spacious. Toilet is spacious, clean and water pressure also good. House keeping are super nice, they know we drink a lot water, so they even gave us 4 bottles of drinking water. And write us a card. This is the 1st time I have this warmth treat by a hotel. They even provide many drinking water at the floor lobby to let all the guests took it when needed. Surely I recommend this hotel to all my friends to hangzhou next time. They have special toothbrush and slipper for kids 👍🏻

Pros: - Very convenient location, a couple of minutes walk to the West Lake. - The lobby is spotless, check in/out is smooth. - We went with a driver/tour guide (Zhu Feng) associated with the hotel who was very helpful, drove us around the lake for most of a day in pouring rain. - Bellman is very helpful with loading luggage (he needs to work out more though :). - Breakfast is good, but not great. Cons - The room is a little outdated, needs some maintenance work. - The AC is the worst. The one in our room was blasting air all day long, but can barely keep the temperate at 25 C (77 F). - The gym is pretty crappy. Looks like it's been rented out for external use, and it's not very clean or well maintained. Overall got a good bone but needs some management shakeup and remodeling.

We had a very pleasant stay at the hotel. Was perfectly located just off the main street full of malls and eateries. Also 10 minutes walk from the Hangzhou lake. Room was neat and clean. Staff service was awesome especially Joyce who upgraded our room :). Thanks Joyce.

Excellent location. Very close to west lake. Also close to metro line. Staff is very helpful. Breakfast is also very good. They also have a free washer and dryer if you want to wash your clothes. Pls note that this is a self service. Highly recommend Merchant Marco in Hangzhou.

At the heart of Hangzhou just a stones throw away from West Lake is the Midtown Shangri-La. Situated in the Kerry centre with a large variety of restaurant and shopping choice this was ideal for our short trip. The staff were incredibly helpful and made our stay easy and relaxing especially as we had our newborn with us. The executive lounge was a great benefit and allowed us to pick up drinks and snacks as needed which was great when trying to work around the timings of a newborn.

**Review for Grand Hyatt Hangzhou** I recently had the pleasure of staying at the Grand Hyatt Hangzhou, and I must say, it was an exceptional experience from start to finish. Here are the highlights that made my stay memorable: **Service:** The service at Grand Hyatt Hangzhou is nothing short of outstanding. From the moment I arrived, the staff were incredibly attentive and welcoming. Every request was handled promptly and with a smile, making me feel truly valued as a guest. Their professionalism and dedication to providing top-notch service are evident in every interaction. **Cleanliness:** The cleanliness of the rooms and the entire hotel was impeccable. Housekeeping did an excellent job of ensuring that the room was spotless every day. The attention to detail in maintaining hygiene and cleanliness standards is commendable, especially in these times when it is more important than ever. **Location:** The location of the Grand Hyatt Hangzhou is simply unbeatable. Situated right by the picturesque West Lake, it offers breathtaking views and convenient access to some of Hangzhou’s most popular attractions. Whether you're interested in sightseeing, shopping, or dining, everything is within easy reach, making it a perfect base for exploring the city. **Staff:** The staff at Grand Hyatt Hangzhou are a true asset to the hotel. Their friendly and courteous demeanor, combined with their willingness to go the extra mile to ensure guests have a pleasant stay, made a significant difference. From the front desk to the concierge and restaurant staff, everyone was professional, knowledgeable, and eager to assist. **Overall Experience:** In summary, my stay at the Grand Hyatt Hangzhou was exceptional in every way. The combination of excellent service, pristine cleanliness, a prime location, and an outstanding team of staff made it one of the best hotel experiences I've ever had. I highly recommend this hotel to anyone visiting Hangzhou. Whether for business or leisure, the Grand Hyatt Hangzhou will exceed your expectations and provide a memorable stay. Thank you, Grand Hyatt Hangzhou, for making my visit so enjoyable. I look forward to returning soon!