Name: Rixos the Palm Hotel & Suites
Address: Dubai, United Arab Emirates
Rating: 8.8

United Arab Emirates

Abu Dhabi

Türkiye

Istanbul

Dubai

Serik

Egypt

Sharm El Sheikh

Hurghada

We booked a superior suite at €1,200 per night and received absolutely no special attention : no fruit basket, no chocolates, nothing. It was our anniversary, and despite our request, there was no acknowledgment, no cake, no thoughtful gesture. We also asked for a late checkout on our last day, but they refused anything beyond 1:00 p.m. 
The level of service is far from what you would expect in Dubai where the service is top notch …disappointing, especially for a hotel in Abu Dhabi

The hotel is great, and the key is that there is an all-inclusive package, which opens the Jelly Sea with one click. I spent a few days lying and eating by the sea, and felt that the time was too short! The food was quite good, and there was also a children's playground for kids, with great facilities and a great swimming pool. It was a little cold in February, so I'll go back later if it's hot!

An absolutely outstanding experience from start to finish. The hotel has this rare ability to make you want to stay in and fully embrace the moment, everything invites you to slow down, relax, and simply enjoy the atmosphere. It’s more than just a stay, it’s a feeling.
What truly sets this place apart is the team. The staff are warm, attentive, and genuinely dedicated to creating a memorable experience. A special thank you to Kubra and Pélin for their kindness and impeccable service.
A place I would return to without hesitation.

It was amazing trip. 
Hotel was very beautiful . Mostly I remember view on the 8 floor, where spend breakfast . For breakfast serve many turkey delights and also salmon and desserts . 
Nearby hotel street Istiklyal- central street with many shops and cafe. Very comfortable area for life. This part of town calm , but there are many sights. 
We went on foot to old city about 20 minutes. 
Hotel in custom style , clean. Cleaning up- every day. We get a little problem - clogging, but it was decided after one hour. Impression from hotel very good. We definitely will go back .

More than comfortable and beautiful premium hotel. We visited it 6 years ago, now we're back and it only became better during the last 6 years. They improved much: pillow menu, fabulous breakfasts and dinners, the highest standards of cleanliness, very friendly and helpful staff. Thanks to Svetlana and Ilya from reception desk - they were always ready to help. Thanks Ong for the excellent cleanliness our room. We asked Guest relations staff members for some favor - office chair(we needed it to perform some online business meetings during our holiday), they helped in a quick and efficient manner, the office chair was provided almost immediately. Thanks to each and every team member of the restaurant: they all worked as a team, thank you a lot again! Always clean, tasty food. We managed to perfectly relax and recharge. We should also separately mention the beach facilities. The beach club is one of the best in Dubai and hotel guests can use on complimentary basis. Beach is actually  5 minutes walk from your room, which makes everything easier. You should also try the pool bar, you can order some cold soft or not so soft drinks directly from the pool. Food is very healthy, tasty, fresh everywhere - starting from the breakfast restaurant ending with the beach bar and restaurant. Biggest choice of healthy food I've ever seen: healthy drinks, sprouts, vegetables, fresh fruit, a lot of choices for any diet or culture. Thank you for your hospitality, service, comfort, friendliness. We'll be back again soon!

As a regular Accor guest globally, I was extremely disappointed by my recent stay at Rixos. This was a birthday suprise for my GF and there there were issues throughout the one night stay:

• Valet arrival experience was poor. We waited around 10 minutes for someone to take the car and assist with luggage.
• Check-in took almost one hour to be seen, which is unacceptable for this category of hotel.
• No one escorted us to the room.
• Luggage took approximately 45 minutes to arrive after multiple follow-ups.
• Pool service was extremely slow, with around one hour waiting time for drinks and only one staff member serving guests.
• Restaurants were closed, only the buffet or 4 dish options in a pool restaurant or an Italian at night that we was informed only when booked its exclusive to guests with 4 days or more so don’t be fooled by the marketing claims online, you will only access a buffet. 
• Breakfast buffet is like something you would see in Benidorm. Disorganized, tables not cleaned or ready for the breakfast rush and many empty display trays so you are left to find scraps (see photos taken at 9.30am)
 
• On departure for our evening at Atlantis Royal, we waited approximately 25 minutes for valet to bring the car, causing us to arrive late.
• On return to the hotel, there was again no valet team present, only security, and we waited another 10 minutes for a driver to attend.

Overall, the stay felt badly understaffed, poorly coordinated, and nowhere near the standards expected of a premium luxury property under the Accor brand.

This experience honestly made me regret choosing the hotel for a special occasion. I genuinely believe the property should be reviewed directly by Accor’s central management team in France, because in its current form it does not reflect the standards associated with Rixos Ultra or Accor luxury positioning. There are many nice hotels in Dubai, please do yourself a huge favor, spend your money in any other but this one.

Rixos

Columbus

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