Name: WOT Ocean Soul
Address: Sintra, Portugal
Rating: 8

Portugal

Lisbon

Mafra

Sintra

Lagos

Costa da Caparica

Cedofeita

We had a family suite, 4 beds and a private washroom. The soundproofing of the place is very poor. There's supposed to be quiet hours, but it was not enforced very well, if at all. At 12am, there was a group of very rowdy crowd running and making loud noises but no one came to enforce it. .If you are a deep sleeper, this will be okay,  but if you are a light sleeper like myself then I don't recommend it. 
We were told different information by different staffs. At first they told us that each towel will be 3euro, but upon returning and just going to get 1 as we bought 2 elsewhere, we were told it's free because we got the family room. 
We were charged 32 euro for the tourist fee, even though trip.com states it was 24.

Everything was good, super nice staff and the hostel location is perfect to explore the city !

The room with bathroom inside the room with balcony. 
No curtains on the beds, the light can bother, no privacy. 
There is elevator, no problems with luggage.
There is a kitchen, but is closed in the night time.
The staff was very friendly and helpful.

It has exceeded my expectations! The place is incredible and the people even more, I would repeat without a doubt

Pontos positivos: localizacao super central do hotel e simpatia dos funcionários. O quarto estava limpo e arrumado.
Pontos negativos: o quarto era muito próximo da recepção, o que fez com que ouvíssemos todas as conversas dos outros hóspedes na recepção e muito barulho da rua, uma vez que o isolamento sonoro é quase inexistente.
Além disto, as camas eram muito desconfortáveis e muito pequenas (comprimento de 1,8m), o que tornou muito difícil uma noite descansada.
Decidimos abandonar o hotel pelas 23h30, após termos pedido para trocar o quarto e não ter sido possível por terem o hotel cheio.
Fizemos uma exposição da situação ao supervisor do hotel mas até ao momento não temos nenhuma resposta.

We checked in at the “main” building at 3:00 p.m. (the time it could already be done) and they told us that the room was not ready yet, so we decided to kill time. They told us that it would be ready at 3:30 p.m.... After taking a walk we returned to go to our room to rest, but they told us that ours is in another building. They gave us a key, which didn't open, and we had to go back to the main building again, after having been looking for the other building... Breakfast is in the main building, you have to go from one place to another. The positive thing about the place is that the bed was quite comfortable and spacious, but the room lacked a bit of cleanliness, a mirror and a small table.

L'hotel si trova nel paesino di Colares: il centro del paese è a circa 2 km dall'albergo e offre diversi ristoranti e un buon supermercato della catena Continente: è un ottimo punto di partenza per chi voglia visitare le località di Sintra, Cascais. Estori, Cabo de Rocal o per le spiagge vicine.
Dispone di parcheggio privato, ma i posti sono pochi.   La struttura è molto bella ed i punti di forza sono sicuramente la sala comune con biliardo e pianoforte, la terrazza e l'incantevole  giardino nel quale riposarsi. La camera nel complesso, purtroppo, è  inferiore al resto dell'albergo:  arredamento datato ed un po'  kitsch  (il comodino era letteralmente un tronco d'albero che a  mala pena sosteneva la lampada, perciò non potevi appoggiare neppure il cellulare...) e  bagno assolutamente da rivedere  soprattutto i sanitari vecchi  e a la doccia pericolosa con il piano che sembrava sprofondare.  Buona, comunque, la pulizia e la qualità del sonno con letto comodo e nessun rumore (la stanza affacciava sul giardino)
Buona e abbondante la colazione con tutto il necessario dal dolce al salato.
Una nota positiva va allo staff: sono tutti molto cordiali e gentili.
Nel complesso buon rapporto qualità/ prezzo tenuto conto della zona e consigliato per chi viaggia in auto

Very basic room with almost no amenities. The room is very dark with only bedside lamps and a basically useless hanging lamp. The toilet door knob is broken so we couldn’t close the door. The hanging lamp was not working when we first entered the room but receptionist was very helpful to help us change the light bulb, only to realise it’s so dim so basically useless.

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