Name: Crown Towers Sydney
Address: Barangaroo, Australia
Rating: 8.9

Australia

Southbank

Burswood

Barangaroo

Very comfortable and convenient stay. Hotel may be a little dated, but the housekeeping daily is efficient and the rooms are very well maintained. Had a very good stay overall. Sign up as crown member to get free parking as well if driving

The hotel's hygiene is excellent, and the lobby is spacious and bright. There are plenty of elevators, so even during peak hours, you don't wait long. The rooms are also spacious with beautiful window views; one side should offer a clear view of the river connecting the North and South banks, perfect for watching New Year's fireworks. Housekeeping is arranged from the third day of your stay, and they do a thorough and clean job. Overall, I'm very satisfied, although the location is a bit far from the CBD and Melbourne's main attractions. However, once you cross to the North Bank, you're not far from the tram free zone, which makes up for it. 👍👍👍

The service was great and the location is very convenient. 
Facilities: The facilities are pretty good, especially the pool with its amazing view.
Cleanliness: The hygiene is very clean.
Environment: The environment is excellent, really nice.
Service: The staff are warm and welcoming, providing excellent service.

The Crown Tower Perth Front Desk charged me additional breakfast cost for 1 adult and 1 child which i already paid in Trip.com. During check-in, I mentioned to the hotel front desk that i booked breakfast for 4 pax. Subsequently I have to contact Trip.com and hotel to ask for refund. However the hotel still charged me credit card service charges due to their mistake.    Their front desk’s service is really bad experience to me.

The hotel room wasn't huge, but the mattress was just right – not too soft, not too hard – making for a very comfortable stay. The breakfast was definitely the highlight, with Chinese, Western, and Indian options… truly something for everyone! 👍

On the other hand, what disappointed me most was the attitude of the front desk staff. The male employee at the front desk wasn't very friendly. I arrived in Perth on a very early flight, so I went to the hotel to store my luggage before heading into the city to explore. When I asked him about transportation, he didn't offer any real help, just told me to look at the street signs. On the day of my check-out, the same male employee was on duty. My flight was at 8:30 AM, so I didn't have time for breakfast, even though my room rate included it. When I asked if there was a grab-and-go breakfast service, he simply replied: ”No.” As a tourist, I found his attitude quite cold and completely lacking in customer service. 👎

Service 

There are 2 cards one for elevator and room which is inconvenient especially after long and unpleasant check in the card didnt work and we had to go back and luckily the concierge who helped was more friendlier and helpful compared to the lady at check in

First stop in Sydney! Overall, I'm quite satisfied with the hotel. The location is unbeatable; it's so convenient to get anywhere, perfect for a city walk. It's also very friendly for fashion lovers.

The lobby isn't maintained very well, it only looks good when the lights are on at night. 

We were upgraded to a super awesome ocean view room this time, which made me really happy! 

I highly recommend the hotel's breakfast and the dinner buffet – both are top-notch in Sydney.

Crown

Columbus

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