4-Star Hotels in Mazovia, Poland

I had a great stay at Mercure Warszawa Centrum. The hotel offers a convenient location, comfortable rooms, and excellent service. A solid choice for a stay in Warsaw

on the first night of my stay, i was assigned a room designed for disabilities without any notice. since it was late and i was exhausted, i didn’t think much of it, but i noticed something felt off. next evening, after taking a shower, i realized the entire bathroom was soaking wet and extremely slippery that i almost fell. then i was checking my booking receipt, i noticed the room i booked was supposed to have a different bathroom layout. when i raised this issue with the front desk, they admitted that due to overbooking on the first night, they had reassigned me to a room for disabilities without informing me. this design is clearly unsafe for someone unfamiliar with it, and the hotel staff showed no sincerity in addressing the issue. what's worse, they didn't even offer an apology. instead, they simply asked me what I wanted. this is unacceptable—they failed to inform me of the room change on the first night and didn’t take responsibility when I brought it up. eventually, after I insisted, they upgraded me to their best room and offered two days of complimentary breakfast. however, all of this only happened because i demanded it—the staff showed no initiative. they really need better training. the first photo shows the fruit they sent as an apology. and the second, third photos shows the conditions of bathroom for disabilities. 第一晚入住時，已經很晚了，酒店人員在沒有通知我的情況下，給我安排了一間傷殘人士的房間。 由於太疲倦了，所以只是感覺房間怪怪的，但並沒察覺有什麼問題。直到第二天晚上，洗完澡之後，整個廁所也是濕的，我差一點就要滑倒。 再看看之前預訂時的收據，發現房間的廁所根本不應該是這個樣子，繼而我到酒店大堂理論，他們才告訴我，因為第一天晚上時候，訂單太滿了，所以才為我安排這樣的房間。 可是你要知道，這樣的設計，正常人洗澡，是真的很容易滑倒。他們不但沒有誠意的道歉，只是詢問我想要怎樣。 說實話，這難道不是酒店的問題嗎？第一天並沒坦白這不是我原本所訂的房間、繼而我發現後，亦沒作出任何相應的措施、道歉。 最後在我要求下，他們給我換了最好的房間，另外給我送了兩天免費的早餐。不過，這通通都是我要求的，酒店人員真的有需要再培訓。 第一張照片是他們賠罪送的水果。

Here We Go Again,Repeat Business Is Best Business, This must Be my 5/6 time at mercure grand warsaw, The Moment you waik in you are warmly greeted by wonderful staff, Hotel is impeccable,Rooms are as always exceptionaly clean, Mercure grand definitely should get gold award for best breakfast in warsaw, They even have champagne for breakfast, Wide choices of great tasting food, Location is the the best ,The street has many restaurants & Bars & extremely safe neighbourhood, Thank you to Joanna ( guest manager)for taking good care of her guests,

The hotel is close to Chopin airport, just took any taxi, it costs £6 to there... Good to rest in transit flight, as the restaurant serve food till 11pm, the breakfast is excellent, with fresh press carrot juice etc... very comfortable and nice layout. The facilities are family friendly, with a children area with x box to play, my son keen on playing, but ends up within 1 hour as the games no fun to him... Ha..ha... But me and husband can have a restful breakfast time.. Better to book breakfast with package as cheaper.... The free airport transfer is free for booking 6am-10am, my pm flight doesn't benefit, good to go to old town, but my jetlag put me off, only manage to go to a local supermarket (Carrefour) with Uber on a Sunday, not many supermarkets) shops open... The room is very comfortable... The toilet has no washing hand facilities but the separate shower rooms has it .... Swapping will be good for a practical reason.... It's good hotel for transit flight with everything you needs within the building... Especially for a family.

Many sights were accessible by walking or using public transportation. The room was a good size and comfortable to rest after a full day of sightseeing. Breakfast had a good variety of dishes to choose from and had friendly staff.

Located in a very convenient place. Night view from 25th floor was fantastic. I also loved the little sauna and whats more, there is an amazing restaurant called “Soul Kitchen” nearby.

This is the best hotel in the area. The environment is very good and the facilities are complete! The rooms are also large, and the breakfast variety is also very rich. Recommend to stay! ! ! ! ! ! ! ! ! ! !

It's located in a corner of a district lined with skyscrapers. It's a bit of a walk from the subway and tram stations, but you can access it directly by bus. The room was very new and beautiful, and I was incredibly excited the moment I entered. I think I would pay twice as much to stay in a hotel of this class in Japan. I was able to stay in a great hotel at a reasonable price, and it became a wonderful memory! Thank you!

Very good hotel in my opinion. Just one (for me) didnt like for me, windows you cant oppen… My room was in 17 floor, so view was wonderfur. Room maybe a little bit old, but good: big, with comfortable bed, shower and bath. Fitness centre the best what i saw in my hotel experianse. In hotel is also cassino and a lot of cafe, restaurants. Location very comfortable, you can reach all centrum famous places.

Room is modern with big windows. But the bed is not comfy. Only 3 in 1 shampoo is provided. Breakfast is considered good in Europe. Around 4 selection of hot food, a section of salads, a good selection of cheese, bread and a wide spread of fruits. Noticed many business travellers stay here. Hotel is opposite the main train station, with some walking. Hotel is also near the mall. Will recommend.