5-Star Hotels in Normandy, France

We stayed at the hotel for three nights and left with mixed feelings. On the one hand, the front-of-house staff were excellent, exceeding our expectations during check-in and with valet parking. We were also delighted by the expansive spa area, which features a large swimming pool, saunas, and relaxation areas. The room was lovely, and we even received an unexpected upgrade as part of the Accor All loyalty program. The open bathroom design isn’t my preference, but I appreciate the effort to modernise the rooms. However, there were significant drawbacks. First, the breakfast was subpar for a 5-star hotel, notably lacking any hot options in the buffet and offering a limited food selection overall. This absence of hot buffet items meant guests were compelled to order all hot dishes directly from the kitchen, leading to prolonged waiting times. Even more disappointing was the breakfast staff's demeanour. They were rude and consistently ignored us, seemingly because we did not speak French. We felt unwelcome, and when we queried why we had to ask three times for eggs, we received sarcastic comments. Additionally, there was no menu for hot dishes, and the staff struggled to explain the available options. There was also no hot food available in the buffet, which resulted in over a 15-minute wait for eggs—even though most guests spent less than 30 minutes at breakfast, making these wait times excessive. It also seems inappropriate to charge guests €30 per day for parking in such a remote location, especially when most arrive by car. This fee could easily be included in the room rate.

beautiful hotel, great location but hotel staff can be more attentive and friendly (except reception who are very friendly and helpful)

My friend and I are traveling around France for a couple of weeks. We picked this hotel based on reviews and price. It was a good location to drive to Omaha Beach and the surrounding area. We each had a room with a king size bed, a very large bathroom with a wonderful shower and separate large tub. Free Coffee, tea and water provided in the room and a small refrigerator with snacks and drinks available at a modest price. Beds were very comfortable and room temp was great. Very quiet location and free parking. The best thing was Julia, the front desk staff person. Extraordinary service and assistance with everything we needed including ordering Thai food from a local restaurant because the restaurant was closed on Sunday night and Monday night, the two nights we were there. She deserves a GIANT Thank You and a Gold Star! I would definitely stay there again if I ever return to France.

The rooms were great if you have a sea view. Really beautiful in the morning and afternoon. We wanted an easy meal so we went to the hotel bar. Waited half an hour before we were asked for drinks, no drinks menu offered, we had to ask for it and then another 20 minutes to get our drinks - a glass of cocktail and a bottle of wine. Only brought out one glass so asked for another as I was there with my husband. We ordered the food - dozen oysters, cheese platter and fries. An hour later the food arrived minus the chips. We had to ask for the chips 10 minutes later as they had not brought them out. No apology or anything said from the waiter. When we went to pay, not a single thank you for being patient or tolerant of their uselessness. Not even a thanks for dining. It cost us 130 euros for rubbish food and even worse service. So disappointing and will never eat there again. It would have been better to eat at the many restaurants in the village.

We booked a 2 night stay at this hotel, and thoroughly enjoyed our stay right in the historic heart of Rouen. We opted for a standard room, and requested a room overlooking the internal courtyard, as we had heard these were the best rooms. We were not disappointed and the hotel lived up to expectations. The room, although small, was comfy, quiet and well equipped with a sizeable king size bed, soft fluffy pillows (more brought promptly on request), a desk area with nespresso machine and a hospitality tray, a small wardrobe with safe, iron and ironing board. The adjoining bathroom had a large shower with double heads and an efficient heated towel rail, with plenty of towels, and robes etc, as well as nice toiletries to use including shampoo, body wash, conditioner and moisturiser. We had booked valet parking, but on arrival at the hotel we struggled to find the entrance, despite having been sent directions, so we called the hotel and the concierge guided us in. We were then helped with our luggage and our car was parked for us. despite this costing 27 euros for 24 hours, it was well worth it as I don't know where we would have parked otherwise, and it meant convenience, peace of mind and security for our vehicle. The hotel is a beautiful building, sympathetically created from a historic masterpiece, to accommodate the workings of a hotel, even including a wonderful pool and spa. We enjoyed our time using the facilities and made the most of the gym, pool, hammam and sauna over the weekend. Staff were helpful, polite, friendly and very accommodating to all our requests, even granting a late check out on departure, having asked the night before - it was arranged seamlessly for us. We especially liked - the wonderful buffet breakfast with excellent selection of fresh fruit, hot cooked items, cold meats, cheese and youghurts etc, and bread and pastries with local jams and honey. - the refillable chilled water bottle provided in the room which could be filled with cold, still and sparkling water - the wonderful pool, hamman and spa - the location which was right in the historic centre - the staff who were all helpful and polite and spoke excellent English. Small areas for improvement - the air conditioning in the room didn't seem particularly efficient, even when turned to high. - the one lift is terribly slow: mostly we gave up and used the stairs

This was the loveliest hotel we stayed in during our couple of weeks in France. It was absolutely charming. Our experience was a 10 out of 10! The staff were friendly and accommodating. We stayed in the newer set of rooms, and they were clean, quiet and comfortable. We ate at both restaurants while there. We preferred the Bistro, its menu and its outstanding food and service. It also had an energetic vibe. Les Impressionists restaurant was more formal and quiet. The service was excellent, but the food wasn't as good. Also, there was a carriage with two horses that would take you into town. Finally, Xavier - the concierge was fabulous. He found a driver/guide for us for a visit to Normandy and helped us with other travel arrangements and recommendations for our stay.

The location of the hotel is at the old town, actually is a bit hard to find the entrance if you are driving there. As we are driving we miss the hotel at the first time. So for people who is driving there you can actually stop in front of the hotel and press the bell and people will come out and help you with the luggage The service is really good, they carry our luggage all the way up the room The room is big and comfy, they have bath hub and steam bath, which is really nice

We stayed at the hotel for three nights and left with mixed feelings. On the one hand, the front-of-house staff were excellent, exceeding our expectations during check-in and with valet parking. We were also delighted by the expansive spa area, which features a large swimming pool, saunas, and relaxation areas. The room was lovely, and we even received an unexpected upgrade as part of the Accor All loyalty program. The open bathroom design isn’t my preference, but I appreciate the effort to modernise the rooms. However, there were significant drawbacks. First, the breakfast was subpar for a 5-star hotel, notably lacking any hot options in the buffet and offering a limited food selection overall. This absence of hot buffet items meant guests were compelled to order all hot dishes directly from the kitchen, leading to prolonged waiting times. Even more disappointing was the breakfast staff's demeanour. They were rude and consistently ignored us, seemingly because we did not speak French. We felt unwelcome, and when we queried why we had to ask three times for eggs, we received sarcastic comments. Additionally, there was no menu for hot dishes, and the staff struggled to explain the available options. There was also no hot food available in the buffet, which resulted in over a 15-minute wait for eggs—even though most guests spent less than 30 minutes at breakfast, making these wait times excessive. It also seems inappropriate to charge guests €30 per day for parking in such a remote location, especially when most arrive by car. This fee could easily be included in the room rate.

beautiful hotel, great location but hotel staff can be more attentive and friendly (except reception who are very friendly and helpful)

My friend and I are traveling around France for a couple of weeks. We picked this hotel based on reviews and price. It was a good location to drive to Omaha Beach and the surrounding area. We each had a room with a king size bed, a very large bathroom with a wonderful shower and separate large tub. Free Coffee, tea and water provided in the room and a small refrigerator with snacks and drinks available at a modest price. Beds were very comfortable and room temp was great. Very quiet location and free parking. The best thing was Julia, the front desk staff person. Extraordinary service and assistance with everything we needed including ordering Thai food from a local restaurant because the restaurant was closed on Sunday night and Monday night, the two nights we were there. She deserves a GIANT Thank You and a Gold Star! I would definitely stay there again if I ever return to France.

The rooms were great if you have a sea view. Really beautiful in the morning and afternoon. We wanted an easy meal so we went to the hotel bar. Waited half an hour before we were asked for drinks, no drinks menu offered, we had to ask for it and then another 20 minutes to get our drinks - a glass of cocktail and a bottle of wine. Only brought out one glass so asked for another as I was there with my husband. We ordered the food - dozen oysters, cheese platter and fries. An hour later the food arrived minus the chips. We had to ask for the chips 10 minutes later as they had not brought them out. No apology or anything said from the waiter. When we went to pay, not a single thank you for being patient or tolerant of their uselessness. Not even a thanks for dining. It cost us 130 euros for rubbish food and even worse service. So disappointing and will never eat there again. It would have been better to eat at the many restaurants in the village.

This was the loveliest hotel we stayed in during our couple of weeks in France. It was absolutely charming. Our experience was a 10 out of 10! The staff were friendly and accommodating. We stayed in the newer set of rooms, and they were clean, quiet and comfortable. We ate at both restaurants while there. We preferred the Bistro, its menu and its outstanding food and service. It also had an energetic vibe. Les Impressionists restaurant was more formal and quiet. The service was excellent, but the food wasn't as good. Also, there was a carriage with two horses that would take you into town. Finally, Xavier - the concierge was fabulous. He found a driver/guide for us for a visit to Normandy and helped us with other travel arrangements and recommendations for our stay.

The location of the hotel is at the old town, actually is a bit hard to find the entrance if you are driving there. As we are driving we miss the hotel at the first time. So for people who is driving there you can actually stop in front of the hotel and press the bell and people will come out and help you with the luggage The service is really good, they carry our luggage all the way up the room The room is big and comfy, they have bath hub and steam bath, which is really nice

We stayed at the hotel for three nights and left with mixed feelings. On the one hand, the front-of-house staff were excellent, exceeding our expectations during check-in and with valet parking. We were also delighted by the expansive spa area, which features a large swimming pool, saunas, and relaxation areas. The room was lovely, and we even received an unexpected upgrade as part of the Accor All loyalty program. The open bathroom design isn’t my preference, but I appreciate the effort to modernise the rooms. However, there were significant drawbacks. First, the breakfast was subpar for a 5-star hotel, notably lacking any hot options in the buffet and offering a limited food selection overall. This absence of hot buffet items meant guests were compelled to order all hot dishes directly from the kitchen, leading to prolonged waiting times. Even more disappointing was the breakfast staff's demeanour. They were rude and consistently ignored us, seemingly because we did not speak French. We felt unwelcome, and when we queried why we had to ask three times for eggs, we received sarcastic comments. Additionally, there was no menu for hot dishes, and the staff struggled to explain the available options. There was also no hot food available in the buffet, which resulted in over a 15-minute wait for eggs—even though most guests spent less than 30 minutes at breakfast, making these wait times excessive. It also seems inappropriate to charge guests €30 per day for parking in such a remote location, especially when most arrive by car. This fee could easily be included in the room rate.

beautiful hotel, great location but hotel staff can be more attentive and friendly (except reception who are very friendly and helpful)

The rooms were great if you have a sea view. Really beautiful in the morning and afternoon. We wanted an easy meal so we went to the hotel bar. Waited half an hour before we were asked for drinks, no drinks menu offered, we had to ask for it and then another 20 minutes to get our drinks - a glass of cocktail and a bottle of wine. Only brought out one glass so asked for another as I was there with my husband. We ordered the food - dozen oysters, cheese platter and fries. An hour later the food arrived minus the chips. We had to ask for the chips 10 minutes later as they had not brought them out. No apology or anything said from the waiter. When we went to pay, not a single thank you for being patient or tolerant of their uselessness. Not even a thanks for dining. It cost us 130 euros for rubbish food and even worse service. So disappointing and will never eat there again. It would have been better to eat at the many restaurants in the village.

My friend and I are traveling around France for a couple of weeks. We picked this hotel based on reviews and price. It was a good location to drive to Omaha Beach and the surrounding area. We each had a room with a king size bed, a very large bathroom with a wonderful shower and separate large tub. Free Coffee, tea and water provided in the room and a small refrigerator with snacks and drinks available at a modest price. Beds were very comfortable and room temp was great. Very quiet location and free parking. The best thing was Julia, the front desk staff person. Extraordinary service and assistance with everything we needed including ordering Thai food from a local restaurant because the restaurant was closed on Sunday night and Monday night, the two nights we were there. She deserves a GIANT Thank You and a Gold Star! I would definitely stay there again if I ever return to France.

This was the loveliest hotel we stayed in during our couple of weeks in France. It was absolutely charming. Our experience was a 10 out of 10! The staff were friendly and accommodating. We stayed in the newer set of rooms, and they were clean, quiet and comfortable. We ate at both restaurants while there. We preferred the Bistro, its menu and its outstanding food and service. It also had an energetic vibe. Les Impressionists restaurant was more formal and quiet. The service was excellent, but the food wasn't as good. Also, there was a carriage with two horses that would take you into town. Finally, Xavier - the concierge was fabulous. He found a driver/guide for us for a visit to Normandy and helped us with other travel arrangements and recommendations for our stay.

The location of the hotel is at the old town, actually is a bit hard to find the entrance if you are driving there. As we are driving we miss the hotel at the first time. So for people who is driving there you can actually stop in front of the hotel and press the bell and people will come out and help you with the luggage The service is really good, they carry our luggage all the way up the room The room is big and comfy, they have bath hub and steam bath, which is really nice

We stayed at the hotel for three nights and left with mixed feelings. On the one hand, the front-of-house staff were excellent, exceeding our expectations during check-in and with valet parking. We were also delighted by the expansive spa area, which features a large swimming pool, saunas, and relaxation areas. The room was lovely, and we even received an unexpected upgrade as part of the Accor All loyalty program. The open bathroom design isn’t my preference, but I appreciate the effort to modernise the rooms. However, there were significant drawbacks. First, the breakfast was subpar for a 5-star hotel, notably lacking any hot options in the buffet and offering a limited food selection overall. This absence of hot buffet items meant guests were compelled to order all hot dishes directly from the kitchen, leading to prolonged waiting times. Even more disappointing was the breakfast staff's demeanour. They were rude and consistently ignored us, seemingly because we did not speak French. We felt unwelcome, and when we queried why we had to ask three times for eggs, we received sarcastic comments. Additionally, there was no menu for hot dishes, and the staff struggled to explain the available options. There was also no hot food available in the buffet, which resulted in over a 15-minute wait for eggs—even though most guests spent less than 30 minutes at breakfast, making these wait times excessive. It also seems inappropriate to charge guests €30 per day for parking in such a remote location, especially when most arrive by car. This fee could easily be included in the room rate.