Shanghai Apartments

A true hidden gem in this modern high-rise. The hotel is in the same building as the Novotel – specifically, Citadines occupies floors 15 to 18. The check-in experience is an absolute 10/10: the team is incredibly welcoming, offering coffee, tea, and small pastries, plus there's a very pleasant coworking space. The rooms feel like compact studios with a kitchenette: microwave, washing machine, dryer, a full-sized fridge, and lots of storage. The bed and pillows are supremely cozy, and the shower… just wow! The water pressure is outstanding – truly a delight. The door goes from floor to ceiling, so steam from long, hot showers stays inside the bathroom. The sink area is a little tight, but perfectly fine for one or two people. Special shout-out: the magnifying mirror and the Japanese toilet – a real touch of luxury that I thoroughly enjoyed. This time was just a long weekend, and we had a fantastic, relaxing stay. The only small drawback: the metro is about 1 km away, maybe slightly farther. But the value for money is so excellent that what you save on the hotel more than covers a taxi ride. In fact, I had a 6:00 am train from Hongqiao and pre-ordered a Didi – it took just 15 minutes door to door, which was incredibly convenient for me. Considering how reasonable the price at Citadines already is, the Didi cost felt like nothing. That sealed the deal for me. This is my third time staying here, and it remains my go-to place in Shanghai. Highly recommended – I'll be back again soon.

I came to Shanghai to visit a friend, and as two girls, we were most afraid of choosing a 'catfishing' Airbnb, but this one truly surprised me. The first thing I noticed when I walked in was: it's spacious! The floor-to-ceiling windows let all the sunlight in, making the entire living room bright and airy. We spread our suitcases on the floor to pack and unpack, and there was still plenty of room to walk around, no need to squeeze past each other. The sofa was wide enough that we could sprawl out on it, eating takeout and binge-watching shows for an entire afternoon. What I liked most was the excellent attention to safety details. The windows had safety locks, so they couldn't be opened too wide; the cabinet doors all had soft-close hinges, so they closed gently without slamming. My friend said I was 'overthinking things,' but when you're staying alone somewhere, these details really add a lot of value. The kitchen, though small, had everything: microwave, induction cooker, pots, pans, and tableware. One evening, we bought frozen dumplings from the downstairs supermarket and cooked them, and my friend even fried two eggs. We sat at the dining table, eating and chatting, which was even more comfortable than eating out at a restaurant. The washing machine with a dryer was an absolute lifesaver. One afternoon, it suddenly rained, and we got two jackets soaked. We threw them in to wash and dry, and they were ready to wear out again that evening. No need to bring a pile of extra clothes; my suitcase felt half as light. At night, we dimmed the lights, turned on the projector, and snuggled on the sofa to watch a movie. With the curtains drawn, it felt like a mini-cinema. The subway station is right downstairs, it's a ten-minute bike ride to the Bund, and Nanjing Road Pedestrian Street is within walking distance. The location is simply unbeatable. I'll definitely choose this place again next time I'm in Shanghai.

this hotel has exceeded my expectations in terms of service, cleanliness, and price point. from the very day i checked in, to the day i checked out, the service attitude of all the staff has been consistently above par. The front desk staff are polite and attentive, always answering requests/queries quickly. Their room option with breakfast is a really nice touch - they deliver it to your room at your preferred time selected a day before. The cleaning ladies are friendly and meticulous, always knocking to get permission to enter and smiling when they enter the room. They do their cleaning daily very thoroughly, changing towels and giving you new bottles of distilled water. And oh, they change bedsheets every 3-4 days. They even have a common kitchen on every floor for guests who like to cook. i rather not reveal too much more information so as not to give away their competitive edge, but this hotel has its way to make guests feel a sense of warmth without being imposing or appearing ”fake”. i would say, it feels like professionalism taken to the next level. The rooms look exactly the way they are in the pictures (minus a throw towel for effect) minimalistic, with clever space management and good layout, clean and new. Best of all every room comes with its own washing machine with dryer. if you dont like to use a dryer, they have a clever clothe hanger in every room too that doesnt take up space as it has a remote control to raise it up and down. Their occupancy rate is high though, so if you see rooms available for your desired dates, better to book before they are gone.

We were two guests and really enjoyed our stay. The room was spotless, and housekeeping kept everything clean and tidy. The reception team was friendly and helpful every time we needed something, which made the whole stay feel easy and welcoming. Two small things to be aware of: the listing says laundry detergent is available, but there was none in our room. There are also no dishes, cutlery or cookware, neither for eating nor for cooking, even though the room has a kitchenette. If you plan to cook or eat in, bring your own or pick up a few basics nearby. Overall, a comfortable, clean apartment with excellent service. Highly recommended for couples!

There were four of us staying here, and every time we come to Xuhui, we choose BASE because it's incredibly convenient. The service is exceptional; everyone is so kind and they even helped us with our luggage. The rooms are very clean, and it's great that you can do laundry and work out. We'll definitely choose BASE again next time we visit.

A Comfortable Stay with Excellent Service We had a wonderful stay at this hotel. The room was very comfortable, clean, and well-maintained. The hotel is conveniently located near a metro station, making it easy to travel around the city. The staff were extremely helpful, friendly, and always willing to assist us. We also appreciated having cooking facilities, which made our stay even more convenient, especially when travelling with family. Overall, this is a great hotel for anyone looking for comfort, cleanliness, convenience, and excellent service. We would definitely recommend it and hope to stay here again!

I've stayed here many times, and the rooms are always very clean. The service is excellent, and it feels very safe. Each room comes with a washing machine, refrigerator, Wi-Fi, and air conditioning. It's also very close to the train station, and transportation to places like Nanjing East Road is convenient. The subway station is also just a stone's throw away. Highly recommend!

When I initially reserved a room at this hotel apartment, I planned to stay just one day before relocating to another serviced apartment. Yet, the exceptional comfort, pristine cleanliness, and comprehensive modern amenities persuaded me to extend my stay to a full two weeks. Upon arrival, I encountered a hiccup that nearly drove me to seek accommodations elsewhere, but the issue was swiftly and adeptly handled by a courteous gentleman at the front desk, likely the manager. His prompt resolution and eagerness to address my concerns not only resolved the immediate issue but also instilled a deep sense of trust and satisfaction with my stay. The hotel itself is located in a quiet area, a rarity in this country's largest and busiest city. Despite its peaceful setting, it is conveniently close to Metro Line 11, ensuring easy access to the city’s vibrant heart. The option to open the windows in my room was a breath of fresh air—literally. It allowed me to enjoy the fresh breeze without leaving the comfort of my well-appointed room. Speaking of the room, it was a perfect blend of luxury and practicality. The cleanliness was up to the high standard, and it felt like the facility was brand new. The room was equipped with a small kitchen area, complete with a stove, rice cooker, refrigerator, and even a washer. Although there was no dryer in the room, a quick trip to the second floor opened up options not only to dry clothes but also to access private dining/meeting rooms and a well-equipped gym. Every night was a peaceful retreat. The bed was incredibly comfortable, rivaling the peace of my own home. The tranquil environment contributed to undisturbed nights, ensuring restful sleep and rejuvenated mornings. The housekeeping staff, particularly two young men, were notably diligent and affable, keeping my room clean and well-supplied. The front desk staff were equally helpful, always ready to assist with any request. Assistance was dispatched via a charming, albeit slower, robot—no tipping required. This hotel apartment not only met but exceeded my expectations, making it a top recommendation for anyone seeking a 'home away from home.' For those considering a longer stay, here's a tip: contact the hotel directly to speak with a salesperson. You might secure an excellent long-term rate, potentially including breakfast.

The host was very welcoming. He walked me through everything in detail — how to get there, how to check in, and how to use all the amenities. He also shared a PDF with restaurant recommendations in the area, and the picks were great! The room is clean and equipped with everything you need. The neighbourhood has loads of bars, restaurants, and other services within easy reach.

Nice staff and location. Building built in 2009. A bit older. Needs renovation. Apartment smells of sewage most of the time. Bed was uncomfortable. Sheets were making me itchy, but it happens sometimes as my skin is sensitive. Washer dirty, so didn't use.