3-Star Hotels in Yamanashi Prefecture, Japan

Stayed here for 1 night. The room is clean and cosy. Futon were very comfortable and warm (It was 1 degree Celsius that night and we don't feel cold at all). But there's a heater option on the air conditioner. Onsen was nice but make sure you follow their rules. You can bring the towel from your room to the onsen, but if you want a new fresh tower it's 500yen (if i rmb correctly). Breakfast is Japanese style, very hearty. But if you're not a rice person then i suggest to skip. There are 2 timing to choose, 7am or 8am. You have to book the shuttle van in advance. I booked it during check in for the next day to Kawaguchiko Station. But don't worry if you're unable to book the shuttle van, there's a bus stop just opposite the hotel. Overall a pleasant stay. The weather wasn't good tho (heavy raining and it was between 1-5 degrees) so we were just chilling in the room the whole time.

“A Wonderful Stay with a Warm Welcome!” From the moment we arrived, we were greeted with a very warm and friendly welcome, making us feel right at home. The room was spotlessly clean, well-maintained, and had everything we needed for a comfortable stay. The attention to detail and excellent service truly stood out. Highly recommend for anyone looking for a pleasant and relaxing experience!

Hotel Mystays Fuji Onsen Resort offers a fantastic blend of comfort, convenience, and breathtaking scenery. The highlight is undoubtedly the stunning view of Mount Fuji, visible from many rooms and the open-air onsen, making for an unforgettable experience. The onsen itself is a must-try, with soothing natural hot spring waters perfect for unwinding after a day of sightseeing. The hotel maintains a clean and modern ambiance, with well-appointed rooms that, while not overly spacious, are designed for comfort and functionality. Service is efficient and polite, with staff always ready to assist despite some language barriers. The breakfast buffet offers a decent variety of Japanese and Western options, fueling guests for a day of adventure. The hotel’s location is ideal for exploring Fuji-Q Highland and nearby attractions, with shuttle services and easy access to public transport. Overall, it’s a great choice for travelers looking for a relaxing stay with unbeatable views of Japan’s most iconic mountain.

Great service and included free breakfast as well. Room was clean and slightly bigger than other hotels. Bathroom bit dated with bathtub and manual flush button for toilet. Not the best location to get to mt fuji but can see fuji mountain outside window

Not quite promising looking at the outside, however the inside is suprisingly good, super clean, tidy, and safe for solo female traveler like me. 2- minute walking from fujikyu station. Near fuji-q highland as well. Not interesting neighbourhood but lawson is right beside the hotel 👍

Great service. Lovely staff. Rooftop terrace with great views on the city and mt fuji. Very nice amount of amenities. They have quite some food and snack options 24/7. Very nice food places around too. Right next to mt. fuji station.

The price-performance ratio and facilities are indeed better than those of the hotels in the surrounding Yamanaka Lake, but there is a very important point that we found bed bugs in our room. We checked in wearing long socks and went out during the day. After taking a shower at night, I sat by the bed and found two new bites on my ankles with mouthparts marks in the middle. The two small bags arranged linearly were initially thought to be bites from a small snake, but later I checked online and found that they were suspected to be bed fleas (especially popular in Japan). Thinking of the bugs that my partner saw on the bed at night and threw away with a tissue, we checked the pictures of bed fleas online. It was basically 100% certain. I quickly packed my luggage at 11 o'clock in the evening and went downstairs to talk to their clerk. The clerk directly took the insecticide to the room and sprayed it, and said that there were no extra rooms and we could stay there, which meant that we should continue to stay in the room with bed fleas and sprayed with insecticide. I said at the time that I would pay the full check-out fee and I would check in at a cleaner hotel nearby. Unfortunately, during the communication with the boss, it was already past 12 o'clock in the evening, and the local hotels in Mount Fuji could not be booked online. The boss could drive us to find two hotels for that night, but we could not check in. Finally, he arranged for us to spend the night in his friend's hotel. The next morning, he drove us to visit the famous scenic spots in Mount Fuji. But this is far from the end of the story. After we returned to where we lived in Japan, we started to use boiling water to scald clothes and spray disinfectants on luggage (for three consecutive days). However, the number of red and swollen small bags on my body increased by more than ten every day. My body was itchy, and scratching would leave black scars, which affected my appearance. But I could only use the anti-itching ointment like Wubi Di. Now my request is very simple, that is, I want to eliminate these insects from the root. I initially plan to find an insecticide company after returning to Shanghai to conduct a comprehensive cleaning of my clothes and luggage. The boss didn't seem to realize the seriousness of the bed fleas. Two days later (we checked in on the night of May 19, 2025), there were still people staying here. It seemed like how come only you had problems, but no one else did? My room was fine, and the follow-up treatment for me was to quickly ask me to go to the doctor for diagnosis and buy me some medicine. But the problem is that we can basically confirm that it was this kind of bug that bit me. I also found the larvae of this kind of bug on my clothes several times. I can also buy medicine, and it doesn't cost much, but the store has no attitude on how to completely eliminate the bed fleas I was infected with. They think this is the root problem. After all, I don't want to bring this kind of bug back to my country and pass it on to my family and my own home. My clothes are also very expensive, and to be honest, I don't want to destroy these clothes again. The boss's attitude on that day was indeed very good, but things like bed fleas will bring endless follow-up problems. I hope he can take this responsibility. We chose to post this review, not to blame the hotel, but to prevent the subsequent guests from suffering the same experience as us, which was very painful both physically and mentally, and to make the hotel pay attention to the problem of killing insects. We don’t know how much physical and economic losses the bed flea crisis we are suffering now will bring us. For us, the travel has suffered an unexpected disaster, and I believe that for the hotel, the business has also suffered an unexpected disaster, but there is no way, we must solve the root cause of the bugs, whether it is for the guests who are still in the hotel or have already left the hotel, it is a manifestation of responsibility.

Very clean and spacious (we took the Family room). The rooms and building looks relatively new. Very close to train station and Aeon. Convenient for a pitstop.

I checked in a bit late in night around 8pm, there is no staff at the service desk and I have waited for half hour, keep ringing the bell still no staff to assist me for check in. However those staff are nice and explain those facilities to me so I do not bother anymore. Basically the room is clean and big, there is a public bath area which is a whole new experience to me also it was clean and big, but the bath water is extreme hot that I cannot sink in for seconds. Location is ideal where a 10 minutes walk to lake Yamanaka. I was lucky able to see the first snow in the winter season.

The hotel is pretty nice with a very nice hot spring and a nice comfy bed. Cons are that the interior is slightly worn and the toilet has some slight smell, probably due to the age of the hotel. The common hot spring interior area also has a fairly strong smell which I didn’t experience in other Dormy inns.