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This hotel was the highlight of my Phuket trip. Seriously, no complaints except for its distance from the city center. The price was fantastic too! The views were absolutely breathtaking, and the service was incredibly warm – everyone greeted you with a smile. The room smelled lovely and wasn't humid at all. I don't understand why everyone raves about Katathani but no one mentions The Nai Harn. They replenished our water generously every day. The moment you open the door, it's just stunning. It totally made up for the disappointment of the first three days at The Boathouse (I assume '美的概念' refers to The Boathouse or a similar property name based on common Phuket hotel names). My mood instantly lifted. Breakfast was also great. Honestly, I've been feeling a bit down since coming back... experiencing withdrawal symptoms. T_T

This stay far exceeded my expectations, highly recommended! The staff were warm and polite, check-in and check-out were very quick, and they patiently answered all my questions. The room was spotless, the bedding soft and comfortable, and the soundproofing was excellent, making for a very quiet night and a high-quality rest. The bathroom had a wet and dry separation, comprehensive toiletries, and stable hot water. Breakfast offered a rich variety and tasted great.

This hotel is close to the airport. I was arriving late and wanted something nearby, so I was torn between the JW Marriott and Pullman. Initially, I planned to stay just one night as a transit, but then decided against Racha due to the rainy season and rough seas, and just booked two nights at the Renaissance instead! It completely exceeded my expectations. Service! The Renaissance's service is truly exceptional! From check-in, the staff were incredibly friendly and proactive. Their well-trained, yet familiar and warm smiles and greetings made us feel very comfortable. The room had handwritten mirror art, a handwritten welcome letter, and we even received small handwritten gifts at the restaurant. Especially by the pool, a staff member literally ran over to set up our sun loungers, immediately brought cold drinks, and handed us towels – so enthusiastic and attentive! [Thumbs up][Thumbs up] Room The room was very, very spacious. We booked a standard room, and it comfortably accommodated two adults and two children. There was a sofa that could be converted into a bed, and the bathroom was also large. The room even had a balcony. It was very quiet for sleeping, with no airplane noise at all. The soundproofing was excellent, and we slept wonderfully. Dining The breakfast was abundant! The fried rice with chickpea curry was so delicious, I couldn't stop eating it. For dinner, there's a famous Thai restaurant with a great ambiance, and the mango sticky rice was tasty. Overall, it wasn't crowded at all – it offered that perfectly unhurried, comfortable, and suitable vacation vibe! It's ideal for those who dislike crowds and prefer a pure, quiet, and relaxing hotel-centric holiday!

The staff here are all very friendly and extremely enthusiastic. We especially appreciate Rach's proactive and friendly service. Although the lobby is a bit far from the rooms and we had to call the front desk every time we went out or came back, the shuttle service arrived very quickly and never delayed us. Even when we returned late, there were always staff members on standby to drive us back to our room immediately. The hotel provides shuttle services to and from the Old Town and Central Festival. It would be even better if we could take the shuttle to the Old Town and then be picked up from Central Festival on the return trip. The room was spacious, clean, and the air conditioning was excellent, though the water pressure was a bit weak. The hotel environment is quiet and peaceful, making it a perfect place to relax. I would definitely want to stay at this hotel again!

Excellent hotel! My child attended many workshops and activities. The staff are caring and attentive, huge thanks to them. There are plenty of sun loungers by the pool, always a spot to relax, and an excellent bar with delicious cocktails. The housekeeping is top-notch; our room was cleaned twice a day and the bed was made. The hotel has a very convenient app with all the information you need, and you can even order extra necessities to your room. I ordered an additional pillow and there were several different types to choose from. The breakfasts are excellent, and on certain days, there are seafood dinners. The buffet includes oysters, crab, shrimp, and hot dishes, all for 1250 baht. We will definitely be back. This is one of the best hotels for our vacation ❤️

I had a wonderful stay at Graceland Resort—I can’t be any happier. I arrived pretty late at night, and all I asked for was a nice, quiet room. The front desk lady Jenny at that time of night was incredibly considerate and sweet .She upgraded me to a pool room, and I truly appreciate that. Also, there was a lovely cleaning lady Kanyakorn who cleaned me room every day and was very attentive and pleasant , she let me borrowed the iron exceptionally longer period of time😅Overall, I felt taken care of and very welcomed. The service and hospitality were excellent. The breakfast was okay—I’d rate it about 6.7 out of 10—but the hotel itself is beautiful. It has a couple of pools and it’s right on the beach, with many restaurants around. Hotel got a small gym as well which is good enough for few days workout and oh yes they offer complimentary half an hour morning trainings as well which was nice . I also remember a v kind gesture from them i ordered late night food and they forgot to deliver to bring and on being reminded the food and beverage manager felt terribly sorry and wanted to send free meal next day which wasn’t needed for me so I declined politely but they were so sweet they still ended up sending a fruit platter to room.In all , with such great hospitality, I would definitely come back to the hotel. Customer service was awfully wonderful.

The studio apartment is very spacious, featuring a kitchen-living room, a bedroom, a separate bathroom with a walk-in closet, and 3 air conditioners. The room is equipped with a microwave, a stove, a capsule coffee machine, and cooking utensils. Housekeeping is every two days, but it's best to remind the reception. Beach towels are provided in the room and are replaced during cleaning. There are two buildings and several pools on the property. Guests can use the shuttles from the Laguna area, and there's also a transfer service to Patong. A boat transports guests to the beach every 20 minutes from 8 AM to 12 PM and from 1 PM to 7 PM. You can also take another boat to cruise around the Laguna. On the beach, there are complimentary sun loungers and umbrellas, as well as a toilet and shower. Small stalls selling drinks, food, and corn are right on the beach. Stand-up paddleboard rentals are available nearby. The breakfasts are good, offering vegetables, fruits, cheese, pastries, a kids' table, yogurts, an egg station, coffee, beverages, and much more.

The service was incredibly warm and welcoming, and having the 'rabbit car' (shuttle service) was a great help for getting around. We received a complimentary welcome fruit basket on our first day, which was a lovely touch. The hotel also boasts a private beach that remains peaceful and private even during peak season. We'd definitely come back again. The only minor drawback was that the Italian risotto I had was a bit undercooked, quite al dente.

When checking in, I asked for a room in a newer building, but was told that my room type was only available in Building D (I later found out it's available in three buildings). So I had to stay in that one. Then, I was woken up at night by a strange noise from the closet. I contacted staff and moved to a newer building the next day. The old building definitely had older facilities, while the new one was much better. The hotel's environment, common areas, and pool are all great, and there weren't many mosquitoes. Overall, I'm quite satisfied.

Close to the airport, we arrived at the hotel at 12 PM for an early flight. We initially planned to drop off our luggage, grab lunch, and then check in. To our surprise, the front desk lady was incredibly enthusiastic and helped us arrange three adjacent rooms for an early check-in. The service was truly exceptional! A big thank you to Berry for the arrangements! Also, several gentlemen proactively offered to drive the kids and elderly back to their rooms. The service was beyond words! The pool and facilities were great, and the kids loved them. Breakfast was also very high quality. We will definitely consider staying here again on our next trip to Phuket!