Find5-Star Hotels in Berlin

I recently stayed at the Berlin Hilton for a business trip, and I was very impressed! The hotel is conveniently located near Potsdamer Platz, making it easy to access both business venues and local attractions. The room was comfortable and well-appointed, providing a great environment to relax after a busy day. The staff were friendly and attentive, ensuring that all my needs were met during my stay. There was a minor hiccup when I checked out, as both the hotel and my travel agency charged the city tax. However, the customer service team from the travel agency was quick to resolve the issue, which I truly appreciated. Overall, my experience at the Berlin Hilton was fantastic, and I would highly recommend it to anyone visiting for business or leisure. I look forward to staying here again!

The hotel is new, about six months old, everything is clean and looks great, it's clear that a lot of thought has been put into the design. Unfortunately, not enough thought was given to the functionality of the rooms, the room with glass walls, facing the sun, which is more of a greenhouse effect in the room, the room is too hot at all hours of the day, and it was only 24 degrees Celsius outside, the air conditioner does not cool at all, and on a spring day, not as hot as it was on the weekend, it reached 33 degrees. I complained at the desk, the receptionist came to check the air conditioner - why is he acting as a technician? . His answer was that the thermostat should be raised from 19 to 21 and then the shield will cool down more. Seriously? The bathroom is very small and cramped. There is nowhere to put personal belongings. The glass wall of the shower is tiny, and a lot of water splashes onto the floor. At the end of the shower you have to use a towel to dry the floor, so it cannot be used again. The elevator has only one call button, and not an up or down arrow as is customary, so when you press the call button, Anyone who wants to go up stops at your floor. Every opening or closing of the elevator is accompanied by a ding-dong, which disturbs the rooms adjacent to the elevator. The breakfast is excellent, and a chef prepares fresh delicacies and pastries.

Very nice located Hotel with all the amenities you need. Very kind personal staff. Parking are very pricy (37 €/day)

This stay at the Ritz-Carlton in Berlin was very disappointing and far from the standard that a five-star hotel should have. First of all, although the hotel states on the official website that it is ”pet-friendly”, I also confirmed by email before booking that cats can be brought in, and I have seen other guests bring cats, but after our cat accidentally pooped on the bed, the female employee who came to deal with it was very indifferent and even said directly that ”cats are not allowed in the hotel.” This is completely inconsistent with the confirmation information we received before. Her tone and attitude made me feel accused and disrespectful. The male employee who came to clean later also showed strong impatience and disgust, and the whole process made us very uncomfortable. As a customer, we have tried our best to deal with the problem and proactively informed, but we got such a response, which is really unacceptable. Secondly, there were serious problems in the service many times: • We ordered food through the online system at night, and the system showed that the order was successful, but in the end no one delivered it. We stayed up late waiting for the meal, but we could only go to bed hungry, and no one notified us in advance that the order was cancelled or wrong. • Once we called to ask for towels, and they promised to ”bring them right away”, but we actually had to wait for nearly 20 minutes. Although this doesn't sound like a long time, we had to stay in the room because of this, which delayed the rest of our trip and was very inconvenient. • On the first day of our stay, there was an Easter-themed chocolate dessert in the room, but we didn't finish it at the time because it contained cream and was not suitable for self-disposal. As a result, the dessert was never cleaned up until we checked out. The trash can in the room was open, and even if we tried to throw it in, it would be easily touched by the cat. As a result, the cat actually ate the cream that had been there for a few days, causing diarrhea. This not only made us very worried about the cat's health, but also showed that the cleaning work was not in place. In addition, the overall room environment and service process were not as expected. The experience was more like an ordinary hotel without systematic management, rather than a top international brand. The only thing worth affirming was the doorman team, who were always enthusiastic and polite, and were a rare highlight in the entire stay. We chose Ritz-Carlton because of our trust in its brand, but this experience completely broke our expectations, and I am afraid we will not consider staying in this hotel in the future.

I loved this hotel and the breakfast was very nice! Location is excellent with the metro and local train connections just few mins away. The lobby lounge looks classy and the view from the higher floors make it look like a luxurious hotel. Would stay again!

It’s a comfortable hotel to stay. The staff is very friendly. I like the bath. It’s with strong water pressure so it’s a pleasure to take a shower especially during cold winter nights. The only thing that’s not as satisfying is the bed. It’s probably quite old so it sinks easily. Otherwise it’s a very nice stay.

Nice hotel in a great location next to the zoo and aquarium in Berlin. The 200 bus leaves from outside the hotel to take you to the main sights including Alexanderplatz. Or the S Bahn is only a 10 or 15 minute walk away from the hotel where you can catch the S9 to (and from) the airport.

The hotel is in a great location, very close to the Zoo Station, and convenient to go anywhere. There are Chinese restaurants, Chinese supermarkets, and even milk tea shops nearby. The room is considered very large in Europe, and it has all the facilities you need. Everything is good, but I don't know why the water in the bathtub is so yellow (it's actually even yellower than it looks in the photo), and the tap water in Germany doesn't seem to be very good.

My colleague and I had pre-booked rooms with King-size beds, but we were given rooms with narrow Twin beds, which were uncomfortable. We were told that, unfortunately, there were no King rooms available, although judging by the light coming from the windows, half of the rooms appeared to be empty. The worst part was that the two of us were given rooms at the very end of the hallway on the ground floor, directly above the parking exit. It was unbearably loud starting at 5 a.m., making it impossible to sleep. On top of that, right above this parking exit, there was a flag with the hotel logo that was poorly secured, and it squeaked all night in the wind. From 5 a.m., deliveries began through the parking area, with carts rolling back and forth, creating an unbearable rumble and noise that echoed through the rooms. This is a very clean hotel with nice complimentary amenities like a restocked minibar, and overall it’s a good property. However, the way we were treated — being given the worst possible rooms — ruined the entire experience for us.

A standard old money style hotel with rich breakfast and good quality. The hotel is opposite the transportation hub and is convenient to go anywhere. It is not far from Kudan Street and is convenient for eating and shopping.