Spa Hotels in Berlin

I recently stayed at the Berlin Hilton for a business trip, and I was very impressed! The hotel is conveniently located near Potsdamer Platz, making it easy to access both business venues and local attractions. The room was comfortable and well-appointed, providing a great environment to relax after a busy day. The staff were friendly and attentive, ensuring that all my needs were met during my stay. There was a minor hiccup when I checked out, as both the hotel and my travel agency charged the city tax. However, the customer service team from the travel agency was quick to resolve the issue, which I truly appreciated. Overall, my experience at the Berlin Hilton was fantastic, and I would highly recommend it to anyone visiting for business or leisure. I look forward to staying here again!

Nice hotel with high price performance ratio. The location is a little embracing that not so close to main landmarks in city centre, aber the public traffic around is convenient (bus142 and U-Bahn5/8). The staffs are friendly with good services, i have spent two days with my friend here comfortably. Do recommend it to everyone.

Hotel is located perfectly, close to the Alexanderplatz station wherefrom you can travel quickly to any place in Berlin. Beds are poor quality, so is the cleanliness of the towels. Would recommend this place for a short 2 night stay just for the location, for any longer stays you are better off elsewhere.

I love the big lounge. Its clean The early check in price was very fair.. However how doesn't a big hotel like Estrel not have an invite water bottle in the room. Moreover, there is no Kettle (tea & coffee).

Very nice located Hotel with all the amenities you need. Very kind personal staff. Parking are very pricy (37 €/day)

This stay at the Ritz-Carlton in Berlin was very disappointing and far from the standard that a five-star hotel should have. First of all, although the hotel states on the official website that it is ”pet-friendly”, I also confirmed by email before booking that cats can be brought in, and I have seen other guests bring cats, but after our cat accidentally pooped on the bed, the female employee who came to deal with it was very indifferent and even said directly that ”cats are not allowed in the hotel.” This is completely inconsistent with the confirmation information we received before. Her tone and attitude made me feel accused and disrespectful. The male employee who came to clean later also showed strong impatience and disgust, and the whole process made us very uncomfortable. As a customer, we have tried our best to deal with the problem and proactively informed, but we got such a response, which is really unacceptable. Secondly, there were serious problems in the service many times: • We ordered food through the online system at night, and the system showed that the order was successful, but in the end no one delivered it. We stayed up late waiting for the meal, but we could only go to bed hungry, and no one notified us in advance that the order was cancelled or wrong. • Once we called to ask for towels, and they promised to ”bring them right away”, but we actually had to wait for nearly 20 minutes. Although this doesn't sound like a long time, we had to stay in the room because of this, which delayed the rest of our trip and was very inconvenient. • On the first day of our stay, there was an Easter-themed chocolate dessert in the room, but we didn't finish it at the time because it contained cream and was not suitable for self-disposal. As a result, the dessert was never cleaned up until we checked out. The trash can in the room was open, and even if we tried to throw it in, it would be easily touched by the cat. As a result, the cat actually ate the cream that had been there for a few days, causing diarrhea. This not only made us very worried about the cat's health, but also showed that the cleaning work was not in place. In addition, the overall room environment and service process were not as expected. The experience was more like an ordinary hotel without systematic management, rather than a top international brand. The only thing worth affirming was the doorman team, who were always enthusiastic and polite, and were a rare highlight in the entire stay. We chose Ritz-Carlton because of our trust in its brand, but this experience completely broke our expectations, and I am afraid we will not consider staying in this hotel in the future.

It’s a comfortable hotel to stay. The staff is very friendly. I like the bath. It’s with strong water pressure so it’s a pleasure to take a shower especially during cold winter nights. The only thing that’s not as satisfying is the bed. It’s probably quite old so it sinks easily. Otherwise it’s a very nice stay.

Directly at Alexanderplatz it's closes to Subway station. Long distance busses (Flixbus) operate right opposite the hotel. Room was clean and spacious, just combined shower/bathtub which is too small for me to take a bath and you need to climb in to take a shower. There's a coffee machine on the room, but no water cooker, coffee was not provided for the second night of our stay but was delivered to the room upon request. Friendly staff at the reception

Nice hotel in a great location next to the zoo and aquarium in Berlin. The 200 bus leaves from outside the hotel to take you to the main sights including Alexanderplatz. Or the S Bahn is only a 10 or 15 minute walk away from the hotel where you can catch the S9 to (and from) the airport.

The hotel is in a great location, very close to the Zoo Station, and convenient to go anywhere. There are Chinese restaurants, Chinese supermarkets, and even milk tea shops nearby. The room is considered very large in Europe, and it has all the facilities you need. Everything is good, but I don't know why the water in the bathtub is so yellow (it's actually even yellower than it looks in the photo), and the tap water in Germany doesn't seem to be very good.