Family-friendly Hotels in Berlin

The location and physical aspects of the hotel were good. However, the service, especially from the night manager, was HORRIBLE. We booked 3 twin rooms. Note that the price is different between twin and double rooms. We arrived late at night due to flight delays and were very tired. During check in we were told that there were no more twin rooms because the hotel was full. What's the point of paying more for twin rooms if the hotel does not reserve them for us? When we asked for an extra bed to be added, we were told that there isn't enough space for it. This is not true as we had already been inside the rooms and they were big with lots of space. After much haggling and after the night manager put on a show by going in to the hotel's office for a few minutes, he came back to say that he can change one of the rooms and put in an extra bed. We were still not satisfied and so we insisted that the hotel can do something to rectify the matter. After doing another round of putting on a show, the night manager came back and said that he can now add and extra bed to another room and would also give us a 50% discount for 2 of the rooms. In addition, he said that we could take the 2 bottles of mineral bottles (these are chargeable) for free. The fridges in the rooms have sensors to detect if the drinks there are taken. The next day we checked with the reception to make sure that we would not be charged. The lady who assisted us checked and said that there was a note saying that we would not be charged. When I got my credit card statement, I found a charge for the 2 bottles of mineral water. 16 euros. Ridiculous. Throughout this ordeal, I must say that the night manager's attitude and manner were really bad. For example, I don't remember seeing him smile at all even when he first came to talk to us about the rooms. Our holiday was marred by this. Hilton is a high class brand of hotels but the service leaves a very bitter taste in our mouths.

Clean, modern hotel with nice decoration, pop art, location close to the city but not perfect, 15’ from closest metro. Cleaning service rules weird, breakfast quite expensive.

The Ritz-Carlton never disappoints me every time. The hotel is located at the entrance to Potsdamer Platz, with convenient transportation. There is an Oriental Chinese supermarket under the station, which is very convenient for shopping. It is a few minutes' walk to the Jewish Memorial and the Brandenburg Gate. The hotel facilities gym and fitness equipment are great. The hotel breakfast is very worthwhile, the quality and variety of fruits are excellent, and everything else is also very good. The room facilities are first-class, but the toilet and shower room are together. Be sure to wipe the floor dry after taking a shower, otherwise you may fall down.

The best hotel I've stayed in so many times in Berlin. During the exhibition, some shabby hotels cost more than 1,000 yuan. It's better to stay in Waldorf for more than 2,000 yuan. The service staff is also very good. The room and bed of the double bed room are big enough, and the mattress is neither soft nor hard.

Nice hotel in a great location next to the zoo and aquarium in Berlin. The 200 bus leaves from outside the hotel to take you to the main sights including Alexanderplatz. Or the S Bahn is only a 10 or 15 minute walk away from the hotel where you can catch the S9 to (and from) the airport.

It was very comfortable stay at this hotel. Location is quite good, near to many restaurants, grossery stores. Rooms are spacious. I noticed some annoying alarm sound in the room which I reported to reception and they said they will look into it. It was mild sound.

1. Less than 15mins walk to S-Bahn trains, including airport routes, to and from airport is around an hour. The most economical way to travel. Yes, there’s a lift access for luggage, pram, wheelchair and etc use. 2. Location was ok in general, loving the residential surroundings, pretty peaceful and quiet. 3. Room overall, satisfactory cleanliness. Smart tv, outdated radio(cd,cassette)which I don’t mind having jazz music played whole day. Bed was confortable, pillow was just so-so. 4. A lot of strategic power sockets but not user friendly, all were local rounded in plug, usual international traveler plug would not fit in. Reception would loan without fuss. 5. Good security, lift access through room key, CCTV was placed, after hours main lobby door have to be access by room key, 6. Reception staff in general serious looking, some are friendly with a smile and greetings. Housekeeping gentleman was friendly. 7. Shower pressure and temperature was great, have to point inner slightly, if not water would be sprayed out from the shower cubicle. 8. Lastly, Aircon was not working and reception claimed perhaps it’s spoilt and could loan a fan without charges. Did not request for one, had my window left ajar at all times when in the room as weather was still lovely ranging about 10-20 degrees Celsius. I bet summer time would not be that ideal for sure.

The room is very big. It is on the second floor. You can walk out of the room and there is a small garden. The bed is very comfortable, not too soft or too hard, great. The Berlin Gate is right outside the door, and the subway entrance is less than 50 meters away. The transportation is extremely convenient. The breakfast is great, there are many waiters, coffee, tea, and food that needs to be waited for can be ordered and asked to be delivered by the waiter. In short, the experience is very good. I will come again.

The room is compact but very convenient. Self-check-in is available. The location is also good. It is convenient to take the bus and eat nearby. I heard that the breakfast is good. I will try it next time.

Location: I think the location is perfect. Not too busy area as it is 8 min walk away from Kurfürstendamm but still central. There are a lot of good restaurants near by and you can just walk 10 min to the Bus stop pf the 100 bus which will take you wherever you want. Service: Great and friendly service. The man at the reception greeted us with a warm smile and the check in was super smooth. We even asked for slippers and got it right away. Perfect. Cleanliness The stone floor had some stains but nothing major or „dirty“ in any way. Room service was really good and in general the hotel was super clean and hygienic, especially in the spa area. Amenities The Sauna and pool were super clean and a great place to relax. The breakfast was a dream from waffles over bread to hot sausages the options were almost endless.