Berlin Hotels with Airport Shuttle

One of the best hotels of our entire Europe trip. The hotel is conveniently situated right outside of the S/U-bahn station, Berlin Friedrichstrasse station. There are two entrances for the hotel and both look very grand, the lobby is nicely decorated and they even prepared tea and a light snack (cake/cookies) for guests while we chill at the lobby. Check-in was pleasant and the hotel staffs were all extremely polite and cheerful, really make our day. We were assigned a room at level 4 with a very nice city view, the room is clean, spacious and it is really contemporary and modern, with a huge mirror for your daily OOTD shots. The breakfast was really great, the spread was huge and it provides a many selections to cater to different needs. I extremely love their pancake making machine which makes fresh pancakes within 30sec. The staffs were attentive to clear off the plates and helpful. Overall, it was a perfect stay and we will definitely visit NH Berlin again!

This stay at the Ritz-Carlton in Berlin was very disappointing and far from the standard that a five-star hotel should have. First of all, although the hotel states on the official website that it is ”pet-friendly”, I also confirmed by email before booking that cats can be brought in, and I have seen other guests bring cats, but after our cat accidentally pooped on the bed, the female employee who came to deal with it was very indifferent and even said directly that ”cats are not allowed in the hotel.” This is completely inconsistent with the confirmation information we received before. Her tone and attitude made me feel accused and disrespectful. The male employee who came to clean later also showed strong impatience and disgust, and the whole process made us very uncomfortable. As a customer, we have tried our best to deal with the problem and proactively informed, but we got such a response, which is really unacceptable. Secondly, there were serious problems in the service many times: • We ordered food through the online system at night, and the system showed that the order was successful, but in the end no one delivered it. We stayed up late waiting for the meal, but we could only go to bed hungry, and no one notified us in advance that the order was cancelled or wrong. • Once we called to ask for towels, and they promised to ”bring them right away”, but we actually had to wait for nearly 20 minutes. Although this doesn't sound like a long time, we had to stay in the room because of this, which delayed the rest of our trip and was very inconvenient. • On the first day of our stay, there was an Easter-themed chocolate dessert in the room, but we didn't finish it at the time because it contained cream and was not suitable for self-disposal. As a result, the dessert was never cleaned up until we checked out. The trash can in the room was open, and even if we tried to throw it in, it would be easily touched by the cat. As a result, the cat actually ate the cream that had been there for a few days, causing diarrhea. This not only made us very worried about the cat's health, but also showed that the cleaning work was not in place. In addition, the overall room environment and service process were not as expected. The experience was more like an ordinary hotel without systematic management, rather than a top international brand. The only thing worth affirming was the doorman team, who were always enthusiastic and polite, and were a rare highlight in the entire stay. We chose Ritz-Carlton because of our trust in its brand, but this experience completely broke our expectations, and I am afraid we will not consider staying in this hotel in the future.

A standard old money style hotel with rich breakfast and good quality. The hotel is opposite the transportation hub and is convenient to go anywhere. It is not far from Kudan Street and is convenient for eating and shopping.

very good! Very convenient! Our long-distance flight arrived at noon and early check-in was provided, which was great! Collect and transfer mailed parcels, check out and confirm again The transportation is very convenient, U2 and U7 double lines The lobby has comfortable high-end sofas and chairs. We live on the 6th floor, and the cleaning staff on the 6th floor are conscientious and responsible! great

Awesome stay with the hotel. Staff were extremely professional and helpful when trip.com didn’t properly confirm the rooms with this hotel. The manager went above and beyond to help us resolve the issue . The rooms were stylish and clean and the location was within walking distance of many attractions and the transit system at Zoological Station

The room is very big. It is on the second floor. You can walk out of the room and there is a small garden. The bed is very comfortable, not too soft or too hard, great. The Berlin Gate is right outside the door, and the subway entrance is less than 50 meters away. The transportation is extremely convenient. The breakfast is great, there are many waiters, coffee, tea, and food that needs to be waited for can be ordered and asked to be delivered by the waiter. In short, the experience is very good. I will come again.

The room was ok but also nothing special. i stayed alone and instead of king bed i had 2 single beds. SPA and fittness is for extra pay: 6 eur. when i booked i had impression that spa was included. Also, there was no water kettle in the room. i had to borrow it and then return upon checkout. Breakfast was very good.

The suite is very large, with high ceilings and an old-fashioned style. The hotel is old, but the facilities are not old. There is also a balcony and kitchen facilities are fully equipped, which is suitable for family travel. The front desk service is very polite. Berlin prices have really skyrocketed, but the hotel price is also okay.

Good and modern hotel. We had a spacious room. Cleaning and towels change daily 👌🏼. And the breakfast.... great! The spot in middle of Ku'dam good public transport. And Bolt / Uber for taxi is very good to travel in Berlin. I would recommend this hotel to friends.

Sehr günstig