Read genuine traveler ratings & reviews to find your perfect stay.
Posted onJul 7, 2026|Corner Deluxe King Room
Guest UserLocation & Transportation (Almost Perfect): Situated in the heart of Potsdamer Platz, with excellent transport links right on its doorstep. Within walking distance to attractions like the Brandenburg Gate and the Berlin Philharmonic. The surrounding area also feels very safe.
Show more
Price per night from:€323
Posted onSep 27, 2025
LeeGilbert
Five star disappointment. They put us in a room in a back building then blocked our access to our room all week due to various events they had on the first floor. To get to our room we had to go up one set of stairs, walk an entire hallway, then take two more slow elevators. Very inconvenient and not a 5 star experience. I left a message of complaint with the manager and got no response. Very disappointed with this hotel experience.
Show more
Price per night from:€350
Posted onAug 23, 2026|Deluxe Room, 2 Double Beds
Guest UserThis was a good hotel for our trip to Berlin. Its very close to the Potsdamer Platz station which has multiple connections via train and subway. Its one stop earlier than the Berlin Hbf on the train station from the airport. There are some good restaurants nearby including two Indian and Vapiano, an Italian chain - this branch has pizzas. We got a two double bed room. The room was clean, and the facilities felt new. Bed was slightly harder than I prefer, but acceptablle. Pillows had no smell. There was an ice machine on the 4th and 6th floors. Gym was acceptable -- its in the basement and is reached by a separate elevator.
Show more
Price per night from:€202
Posted onJun 29, 2026|Standard Room
Guest UserThe stay was really comfortable, clean, and quiet. There's also a bar downstairs that offers a complimentary drink. The room had a fridge, which was a lifesaver in the hot weather for chilling water. They even left a bottle of water and an electricity card while I was out, which was a thoughtful touch. The transportation nearby is very convenient. It's really close to the zoo, about a 5-minute walk, and I had a great time seeing the pandas! I forgot to take pictures of the room though, so I'll use a panda picture instead! 😂
Show more
Price per night from:€100
Posted onDec 2, 2025
Doreen Teuchert
This was a fantastic hotel in a perfect central location. The staff throughout the entire property were attentive, professional, and genuinely dedicated to providing excellent service. The room was incredibly spacious and truly luxurious — I absolutely loved it.
Breakfast was high-quality with a great selection, and once again the service was outstanding. I could not have expected more from my stay. Highly recommended!
Show more
Price per night from:€250
Posted onJul 6, 2026
Fachrin Aulia NasutionWe chose this hotel to escape the summer heat with our baby, expecting the level of service and professionalism that comes with the JW Marriott brand. Unfortunately, our experience was disappointing from the moment we arrived.
We checked in at around 4 PM and were greeted by a very long queue with only one receptionist serving guests. The wait exceeded an hour, and even after reaching the front desk, the check-in process itself took an unusually long time.
The biggest issue came when we were informed that the room we had booked was still occupied because another guest, described as a premium member, had not yet checked out. Regardless of the reason, we had paid for that room and expected it to be available at the guaranteed check-in time. Guests should not have to deal with operational issues that are entirely within the hotel’s control.
As a temporary solution, we were placed in another room while waiting for our booked room to become available. We ultimately had to wait around five hours before we could finally move into the room we had reserved. This was especially inconvenient while traveling with a baby and disrupted the first day of our stay.
The hotel did offer a late check-out as compensation, but that did little to offset the inconvenience, wasted time, and frustration caused by the situation. The issue should never have happened in the first place, and the recovery fell short of what I would expect from a luxury hotel.
Overall, this experience was far below the standards I associate with JW Marriott. I hope the hotel improves both its check-in operations and the way it handles situations where booked rooms are not available as promised.
Show more
Price per night from:€131
Posted onFeb 7, 2026
人上人
This stay was fantastic and exceeded my expectations! The room was spotless and very comfortable, with a great layout and an amazingly cozy bed—l felt relaxed the moment I walked in.
The staff were warm and professional, and everything from check-in to check-out was smooth and hassle-free. The property is quiet, well-maintained, and feels very welcoming throughout. I'd definitely stay here again and would happily recommend it to friends.
Show more
Price per night from:€152
Posted onMay 23, 2026|Cosy King Room
Sandianshao
The hotel is in a great corner location, right next to a subway station. The rooms are spacious and bright, and the double-glazed windows ensure quiet. The bathroom is clearly newly renovated. However, at 5 AM, the fire alarm went off. I threw on a coat over my pajamas and headed out, only to surprisingly find the stairwell quite beautiful. A team of police arrived, along with three fire trucks with ladders! After 45 minutes of chaos, the alarm was simply turned off without any explanation! I was so tired I went back to sleep, only to be woken up at 8:30 AM by a knock on the door from housekeeping asking if I needed cleaning. I had only booked for one night, and check-out was before noon!
Show more
Price per night from:€102
Posted onJul 20, 2026|Collection Room Atrium View
Guest User
Booked this for my son's 18th birthday trip. We booked two hotels of similar quality in Berlin for the kids so they could have a change of scenery during their stay. When I made the reservation, I mentioned it was their first independent birthday trip. The first hotel gave them complimentary drink and dessert vouchers, but this one didn't offer anything. My son said the hotel was nice and lively, with decent, standard facilities. They even ran into a singer who was performing in Berlin during their stay! On the downside, the swimming pool was very small and didn't really match the hotel's overall standard.
Show more
Price per night from:€147
Posted onNov 15, 2025
Guest User
I was satisfied with the holiday, but dissatisfied with the front desk service, especially at 3:20 PM local time on November 15th when I went to collect my luggage. The male staff member in charge didn't respond at all when I thanked him at the check-in counter. He was completely indifferent. I was informed upon check-in that I had extended my stay by one day and was assigned to the same room. When I called to inquire, he said, ”You should have told me earlier.” I told him I had already mentioned it at check-in.
If it weren't for his rudeness when collecting my luggage, I wouldn't be writing this review. This man is truly unprofessional.
Show more
Price per night from:€97