Find 5-Star Hotels in Sydney

They say Australian hotels have bad service, and I experienced this first-hand. Even at a 5-star hotel, the mini-bar was constantly forgotten during daily cleanings in both rooms I booked, which were on different floors. Also, during breakfast, genuinely friendly staff were few and far between. Out of all the days I stayed, only two female staff members greeted guests with a smile. On April 5th, the front desk was manned by a male attendant in a brown suit, with a brush cut and a beard. My parents arrived before me, so he gave them three English menus. When I arrived, I asked him for a Chinese menu. He said 'okay,' but I waited for a very long time, and he never brought it. During this time, I asked two other staff members about it. I told them I needed a Chinese menu, and they both said 'okay,' but none of them brought it to me. I waited for a very, very long time! I couldn't wait any longer, so I took an English menu myself and went to the front desk to exchange it. As I walked towards the front desk, the same male attendant with the brush cut and beard also walked over. I then told the female attendant at the front desk that I needed a Chinese menu. The male attendant then came over and *actually said* he was also looking for a Chinese menu 🙄. In reality, menus in various languages are usually available at the front desk. And normally, when they check guests in, they ask what language they prefer and provide the appropriate menu. The staff on duty that day hadn't placed Chinese menus on the counter and then delayed providing them when guests asked. I don't want to bring up 'discrimination against Chinese people,' but the attitude of prioritizing foreign guests while neglecting Chinese guests is unacceptable. I will absolutely never choose Capella again!

The hotel's location is fantastic, right above Wynyard Station on the airport line, making it a quick 20-minute journey. It's also within walking distance to famous attractions and great restaurants. The decor is modern and stylish, and the place is very clean. The service was exceptional; Crystal at the front desk checked us in and thoughtfully informed us about the complimentary water, coffee, tea, and co-working space available upstairs. Our room was tidied promptly and kept clean daily. My only minor gripe is that getting in and out of the bed was a bit inconvenient for the person sleeping on the inside. Overall, highly recommended!

The location of the hotel is really good. It's super convenient to go everywhere in the city. The room is very well designed and quite cozy. All staff are really nice, polite, & helpful. The hotel's cafe is cute and the breakfast there is also quite good.  The only issue that we faced in this trip was our A/C was not working on our first night and again on our final night. However, the staff was very helpful and very quickly fixing it. So our overall experience was quite happy. 

I stayed at two Sofitels in Sydney during my Australia trip, and because I was so satisfied with the Sofitel Darling Harbour, I decided to book this downtown Sofitel after returning from Cairns. However, this turned out to be the biggest mistake of my two-week trip. The hotel mainly uses self-check-in, with two counters in a corner for manual service. Check-in went smoothly enough, but the moment I opened my room door, I was stunned. The room was not the standard type I booked; it was tiny. I wasn't expecting a fancy view, but at least they shouldn't have given me the worst room in the hotel – the only internal-facing room on each floor, facing a large exhaust fan, and on the lowest floor! I couldn't help but wonder if I had offended someone. I called to request a room change and was told that the room type I booked was fully occupied for the night, with only a 'special room type' left on the 11th floor (a room designed for guests with disabilities). I said, 'Alright, at least it's a standard room.' So I started waiting for someone from the hotel to show me the room, but after nearly 10 minutes, no one came. Meanwhile, I noticed that the room type I originally booked was available on various platforms. So I went directly to the front desk to change rooms, and this time it was resolved smoothly. Finally, I was assigned the room type I had reserved. Although the room wasn't large, it certainly looked like a standard 5-star room. Another thing I have to complain about is the hotel's front office service (excluding the concierge), which was practically non-existent. The so-called 'brand standard' clearly didn't apply to them. 1. There was no apology whatsoever for assigning such a bad room, and no genuine effort to resolve the issue. 2. I called for two forks, but by the time I checked out the next day, there was no sign of them. I've stayed in many 5-star hotels globally, and the housekeeping service here was arguably the most disappointing. The breakfast, however, was quite good. While it's true, as other guests have mentioned, that there's often a long queue, we were seated quickly on the day we went. The breakfast selection was rich, and although the overall service efficiency wasn't very high, I considered it quite good for this hotel.

I booked a room with a view of the Sydney Harbour Bridge, but when I checked in, all I saw were buildings right opposite my window when I opened the curtains. I had to stand to the side of the window to barely catch a glimpse of the bridge. This was completely different from the photos when I booked, and I feel scammed and very disappointed. Also, the breakfast selection was extremely limited; I almost didn't want to eat there on the second morning.

The room was spotless and very comfortable. The hotel's location is excellent, with easy access to transportation, making getting around a breeze. The most pleasant surprise was the night view from the window – the wide-open vista and sparkling city lights were delightful, day or night. The overall environment was quiet, and the service was attentive. It was a very satisfying stay, highly recommended.

The hotel is great overall, this the really good location that you just 1 mins walk to Green Square Station, 2 stop by Central. Hotel is really convenient, they having washing machine and dryer, microwave and most of the thing like a small apartment. Recommend this hotel

The hotel ticks a lot of boxes, clean modern rooms, pool and steam room, and in the best location, very central over looking the beach. The hotel has just had a refurbishment, very tidy with a good bar and restaurant on the ground floor. Only slight negative, front dest - check in could be better and a bit more friendly. If you want to stay in Manly, this hotel is your best choice, the other main hotel is way down at the end of the beach.

Beautiful hotel to visit in the city and staffs are very kind and nice. Very short distance to Barangaroo reserve, perfect place to stroll after dinner.

This is my second stay. The last time was before the pandemic. I feel that the hotel has not changed much overall, but there are some minor adjustments. There is a pungent smell of spray paint in the corridor near the room. After I told the front desk, I immediately changed the room and gave a bottle of red wine. The only thing I think is that the hotel parking is expensive.