Find 5-Star Hotels in Sydney

They say Australian hotels have bad service, and I experienced this first-hand. Even at a 5-star hotel, the mini-bar was constantly forgotten during daily cleanings in both rooms I booked, which were on different floors. Also, during breakfast, genuinely friendly staff were few and far between. Out of all the days I stayed, only two female staff members greeted guests with a smile. On April 5th, the front desk was manned by a male attendant in a brown suit, with a brush cut and a beard. My parents arrived before me, so he gave them three English menus. When I arrived, I asked him for a Chinese menu. He said 'okay,' but I waited for a very long time, and he never brought it. During this time, I asked two other staff members about it. I told them I needed a Chinese menu, and they both said 'okay,' but none of them brought it to me. I waited for a very, very long time! I couldn't wait any longer, so I took an English menu myself and went to the front desk to exchange it. As I walked towards the front desk, the same male attendant with the brush cut and beard also walked over. I then told the female attendant at the front desk that I needed a Chinese menu. The male attendant then came over and *actually said* he was also looking for a Chinese menu 🙄. In reality, menus in various languages are usually available at the front desk. And normally, when they check guests in, they ask what language they prefer and provide the appropriate menu. The staff on duty that day hadn't placed Chinese menus on the counter and then delayed providing them when guests asked. I don't want to bring up 'discrimination against Chinese people,' but the attitude of prioritizing foreign guests while neglecting Chinese guests is unacceptable. I will absolutely never choose Capella again!

Stayed 5 nights at Little National Hotel Sydney and overall it was a solid experience . Super Singaporean-friendly in terms of convenience: location was fantastic, literally next to the metro, walkable to Westfield for shopping, and very near Darling Harbour, plus the staff were always courteous and professional, making the stay smooth and pleasant; the only real complaint, and quite a big one for me, is that for a hotel costing over $200 a night, I shouldn’t have to go to the gym every day just to refill my water bottle — they clearly have space at the lift lobby (enough to put a sofa set), so installing a water dispenser on each floor would really improve the experience; overall a great stay, but this water situation is something they should seriously consider fixing.

The hotel's location is fantastic, just a few minutes' walk to the Sydney Opera House and the Royal Botanic Garden. It's also super convenient for catching a ferry from the wharf. The hotel's parking is actually at a Wilson Parking lot. We were told that booking overnight parking in advance through the Wilson app would be much cheaper; we didn't pre-book and it cost us 67 AUD for one night. If you're driving, you can navigate directly to Wilson Parking - Sofitel Wentworth, Sydney CBD, NSW Car Park. The car park entrance is on Blight Street, just behind the hotel's main entrance. When you arrive, you leave your keys with the Wilson staff and they'll park the car for you. You pay when you pick up the car, and they'll bring it back out to you.

I chose to stay here because I had an early morning flight the next day. I arrived at the hotel close to midnight, and the staff said I could pay $50 for early check-in. I felt $50 was a bit steep for just two extra hours, so I declined. There's a large supermarket and a food court about a 15-minute walk from the hotel, and the Thai food there was pretty good. The room was reasonably clean, but the facilities were old. The biggest issue was the lack of complimentary bottled water. A bottle of water that sells for $2 at the supermarket costs $5 in the room, which is really unacceptable for a hotel of this caliber. Also, you can walk to the hotel from T2 and T3 terminals in about 20 minutes, but it's further from T1 (international terminal), requiring a shuttle bus. The $12 per person fee is a bit expensive; if it were free, I think more people would choose to stay at this hotel.

Let's start with the positives: - Location is perfect, 5min away from Circular Quay, 10min walk from the shopping area of Pitt street. Right in the city center. - Staff is nice, giving small gift to our kid. Breakfast is also quite good. - We were able to do an early check-in at 10am without surcharge, which was very nice after an overnight flight. Now for the negatives: - Room is small and basic for a 5 star hotel, shower room is very simple, you'd expect more for a premium brand like Mariott at a price of 500 AUD for a night. - The harbor bridge view room is absolutely not worth it: you need to be at your window and looking on the right to see it. Completely useless. The real view is currently a construction site. Very disappointing. - Cleaning is not done properly: there were still some crumbs on the floor after the room was cleaned, and worth, there were 3 pairs for previous guests slippers under the bed! To conclude, it's not worth it. Next time I'll probably stay again at the Shangri-La for a similar pricing.

The hotel location was great - close to thr airport and easy access to the city. Room was spacious and had good amenities e.g. kettle, coffee maker, dishwasher etc. Some aspects of the room would need a bit of updating as you can see it is not brand new anymore. Sauna, pool and jacuzzi were lovely. However, jacuzzi wasnt always working and had no working light in the evening. Overall, lovely hotel, staff was friendly - we would stay again :).

We had an amazing honeymoon stay at Pullman Sydney Hyde Park! The room was gorgeous and the staff were warm, attentive, and genuinely helpful. They helped us sort out sightseeing plans around the city and even recommended an online same‑day Hunter Valley wine tour, which turned out to be a highlight. Big thanks to the whole team for making our honeymoon so memorable. Highly recommend! I attached a photo of the view from our room.

The hotel ticks a lot of boxes, clean modern rooms, pool and steam room, and in the best location, very central over looking the beach. The hotel has just had a refurbishment, very tidy with a good bar and restaurant on the ground floor. Only slight negative, front dest - check in could be better and a bit more friendly. If you want to stay in Manly, this hotel is your best choice, the other main hotel is way down at the end of the beach.

Beautiful hotel to visit in the city and staffs are very kind and nice. Very short distance to Barangaroo reserve, perfect place to stroll after dinner.

This is my second stay. The last time was before the pandemic. I feel that the hotel has not changed much overall, but there are some minor adjustments. There is a pungent smell of spray paint in the corridor near the room. After I told the front desk, I immediately changed the room and gave a bottle of red wine. The only thing I think is that the hotel parking is expensive.