Sydney Hotels with Pools

They say Australian hotels have bad service, and I experienced this first-hand. Even at a 5-star hotel, the mini-bar was constantly forgotten during daily cleanings in both rooms I booked, which were on different floors. Also, during breakfast, genuinely friendly staff were few and far between. Out of all the days I stayed, only two female staff members greeted guests with a smile. On April 5th, the front desk was manned by a male attendant in a brown suit, with a brush cut and a beard. My parents arrived before me, so he gave them three English menus. When I arrived, I asked him for a Chinese menu. He said 'okay,' but I waited for a very long time, and he never brought it. During this time, I asked two other staff members about it. I told them I needed a Chinese menu, and they both said 'okay,' but none of them brought it to me. I waited for a very, very long time! I couldn't wait any longer, so I took an English menu myself and went to the front desk to exchange it. As I walked towards the front desk, the same male attendant with the brush cut and beard also walked over. I then told the female attendant at the front desk that I needed a Chinese menu. The male attendant then came over and *actually said* he was also looking for a Chinese menu 🙄. In reality, menus in various languages are usually available at the front desk. And normally, when they check guests in, they ask what language they prefer and provide the appropriate menu. The staff on duty that day hadn't placed Chinese menus on the counter and then delayed providing them when guests asked. I don't want to bring up 'discrimination against Chinese people,' but the attitude of prioritizing foreign guests while neglecting Chinese guests is unacceptable. I will absolutely never choose Capella again!

My overall experience at W Hotel Sydney was very satisfying. The hotel's location is excellent, with convenient transportation and beautiful surroundings. The room design is stylish and modern, clean and tidy, and the bedding is comfortable, allowing me to rest very well during my stay. The hotel's public facilities are very well-maintained. Whether it's the pool, gym, or public areas, everything feels high-quality. The staff also provides excellent service; they are warm, professional, and promptly assist with any issues, making the entire check-in process very smooth. Overall, it was a very pleasant stay. Both the hardware facilities and the service level met my expectations. I will consider choosing W Hotel again next time I visit Sydney and will also recommend it to my friends.

The room was spotless and very comfortable. The hotel's location is excellent, with easy access to transportation, making getting around a breeze. The most pleasant surprise was the night view from the window – the wide-open vista and sparkling city lights were delightful, day or night. The overall environment was quiet, and the service was attentive. It was a very satisfying stay, highly recommended.

Overall, the location and environment were fine. However, when checking out, a staff member at the front desk told us to attach the luggage tags ourselves when we asked to store our bags. I found this completely unacceptable. Even for a four-star hotel, this is unreasonable. Plus, the luggage tags themselves were of very poor quality and broke immediately when we tried to attach them, which was extremely annoying for guests. This service really brought down the whole experience.

The hotel ticks a lot of boxes, clean modern rooms, pool and steam room, and in the best location, very central over looking the beach. The hotel has just had a refurbishment, very tidy with a good bar and restaurant on the ground floor. Only slight negative, front dest - check in could be better and a bit more friendly. If you want to stay in Manly, this hotel is your best choice, the other main hotel is way down at the end of the beach.

The receptionist wanted to give a terrace room with no doors/privacy even for an expensive month long booking. Despite confirming that we will be provided with a proper one bedroom apartment with seperate living and bedroom area. The receptionist made unnecessary comments during check in process which were rude. On requesting to speak with the manager, later, a proper room was assigned. But he made sure to comment that the room being provided is only for their VIP guests. One would assume that, someone booking for a month long stay should automatically be given one of the best rooms. Overall, the check-in process was unprofessional and was only handled in that way because the receptionist thought they can get away with such behaviour. The property location is good and overall a decent stay otherwise. But one reception staff in particular needs a serious correction of behaviour.

An amazing stay, highly recommended! ❤️ My experience this time was truly fantastic! Clean and comfortable: As soon as I entered the room, it felt spotless. The entire environment was very well-maintained, making for a particularly reassuring and comfortable stay. Excellent service: All the hotel staff were very polite, friendly, and professional, making me feel right at home. Thoughtful snacks: The hotel provides complimentary coffee and cookies, and the cookies were incredibly delicious! Enjoying snacks in the common area became a real treat. Overall, it offers extremely high value for money, and the price is also reasonable. The location is great too! I sincerely recommend everyone to stay here. Next time I have the chance, I will definitely choose this hotel again!

Good location, close to food outlets and main freeway. Friendly staff with secure parking provided on site for an extra $25 per night. Clean room and all amenities were provided. Would definitely return.

We had a brilliant experience at the Langham for our wedding anniversary! I forgot how much I like the Langham brand. From the pink ribbon around the toilet paper to the sleep ammenities (we asked for the sleep pillow mist and the room diffuser) to the suggested third eye massage technique and the chamomile tea before bedtime, we felt totally pampered and taken care of. Reservation was made for our celebratory dinner with fine steak dinner over the fantastic view of the Opera House. In room breakfast was delivered on time and the quantity copious. The Spanish bell boy was helpful and friendly. We were also upgraded to a harbour view room to our delight. Location was convenient to walk either to Barangaroo or the Rocks, for ferry ride or metro. Very pleased to have chosen The Langham, it was absolutely the right decision for us!

Very nice view from our room widows. There are full of different types restaurants on the ground floor. But If you close the window, the sound proof is excellent which I typically want to recommend. Stuffs are friendly and helpful, willing to give you recommendations if you are first-time visitors. They even wrote a welcome card. They have a ballroom here just opposite the reception, holding different personal events every night. I like the vibe which means it's popular place and safe. The hotel is friendly to those who travel with dogs. They have special bed and food for dogs. But we didn't need it and the dog net door barked very early in the morning. We were OK with it. At the other aspect, the hotel goes too much. The breakfast is allllll for vegetarians. Yes, all. As a guest, you are left with no choice. This is the only point that I particularly hate. Be whatever you like, just don't push others to do the something, especially when you are running a business.