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No toothbrush, everything else is fine

Even though it was raining, we were able to relax indoors. I highly recommend it for families and friends looking to have a lively time together.

The location of the house is fantastic 👍 Clean and tidy. A lovely foreign lady patiently explained how to use everything in the house upon check-in. I especially loved the large floor-to-ceiling windows with their unobstructed views. I would definitely stay here again next time.

We had an absolutely wonderful stay at this property! It truly exceeded all our expectations and provided the perfect setting for our family getaway. From the moment we arrived, the caretaker's service was truly exceptional. They were incredibly welcoming, attentive, and made sure we had everything we needed throughout our stay. Their warmth and professionalism made a huge difference. The house itself was spotlessly clean and very well-maintained. It was clear that great care is taken to ensure the comfort and hygiene of the guests. As a whole-house rental with three spacious bedrooms, it was perfectly suited for our family. There was plenty of room for everyone to relax comfortably. One of the major conveniences was the fully equipped kitchen. It had every single cooking utensil and appliance we could possibly need, which made preparing meals for the family easy and enjoyable.

Overall, our stay was enjoyable, and the chalet matched the photos. However, I’d rate it 3.5 stars due to poor value for the peak-season price. Check-in instructions were unclear, leaving us to search for our villa in the cold. There were no manuals for the heater, boiler, or washer, and the boiler kept turning off unexpectedly. The concierge was attentive, but these issues dampened the experience. These manuals / improvements / attention to detail should be easy fixes for the management company, but a major oversight for a company that prides itself on hospitality.

The Shadian building is full of European style. Upon arrival, a hotel attendant will introduce in detail the services provided by the hotel, and provide hot tea and snacks, which is full of ritual and warmth. Although the room is not big, it has a bathtub where you can take a hot bath, which is very comfortable. Since I couldn't catch the free shuttle bus to the ski resort, I returned to the hotel to pick up the luggage and take the highway bus back to Shinjuku. The hotel thoughtfully sent a special car and luggage to the station for free. The service provided by the Japanese is worth learning from the service industry in Hong Kong. As for the food, the breakfast in the morning only had American and Pancake sets to choose from, and the taste was average. For the Japanese food in the hotel that night, I ordered Shabu Shabu. The price was reasonable and the portion was sufficient. On the other hand, the Gilled Fish Meal was smaller in size and more expensive than the beef stew, so it was less cost-effective. What I like the most is the mediocre bowl of udon, so delicious! Overall, this is a 4-star hotel that is definitely worth recommending for its cost-effectiveness.