Find4-Star Hotels in Hakuba

A wonderful stay here. Refreshed and modern. We had the family room with two futons which was pretty spacious. The only downside was that the basin was located inside the bathroom, making it inconvenient for others to use it. The location was brilliant as it was only walking distance to Echoland with plenty of dining options. The breakfast buffet had a pretty good range though if some of the dishes could be different each day that would be even better. One thing to note that is that the car park is unsheltered. We stayed for the ski season in January and on one night there was heavy snow, so the next morning we had to spend some time shovelling the snow around our car before we could drive it out. I suspect this is pretty typical in Hakuba though. Overall we were very satisfied and would highly recommend this for a family ski trip.

During the skiing trip in Hakuba, although I didn't drive myself and the transportation was a little inconvenient (the shuttle bus with fewer flights sometimes couldn't fully meet the needs), the hotel's front desk service made me feel extremely warm and thoughtful. Here, I would like to express my sincere gratitude to several front desk staff for their enthusiastic assistance and professional service. This was my first time to go skiing in Hakuba. I was unfamiliar with the local environment and did not have a car. In addition, I had to send my luggage back to the airport, so I encountered many challenges during the process. First of all, I would like to express my special thanks to an older male waiter who was kind and polite. He helped me with the delivery service. The process was very careful and made me feel at ease. Secondly, thanks to a short, slightly fat but smiling male waiter. After learning that I had been waiting in the lobby for two hours because the shuttle bus did not arrive on time, he tried his best to help me call a taxi to the ski resort. Although he was unsuccessful in the end, he understood my persistence and was always willing to help. When I got back to the hotel, as time was tight, he took the initiative to ask his supervisor and quickly helped arrange a hotel car to take me to the station so that I could catch the bus and JR train to Tokyo. At the same time, he also helped me pick up my stored luggage and assisted in moving it. He was more anxious than I was throughout the whole process, which deeply touched me. I am deeply sorry that I was unable to express my gratitude or give a tip in person as I was in a hurry at the time. Also, I would like to commend a young waitress. Although she was inexperienced, she was still careful and responsible, and tried her best to solve my problem, which made me feel her dedication and professionalism. During this trip, the sincerity and enthusiasm of these service staff provided me with great help. Even when faced with emergencies, they always put themselves in the guests' shoes and demonstrated an excellent service attitude. Next time I visit Hakuba, I will definitely choose to stay at this hotel again because their service makes me feel at home. Thanks again! In addition, the staff who clean the rooms are also very professional, polite and responsible. As for the hotel facilities, cleanliness, decoration and the quality and style of the restaurant food, they are all great.

The snow view of the hotel is very charming. There are free snacks and hot red bean soup, which is good! Dinner is included in the room fee. French Western food is only for steak. Very exquisite. Breakfast is very poor. There are very few things. I would rather eat cup noodles than go to the restaurant the next day. But the hotel is very old and shabby. The facilities are the hotel facilities of China 20 years ago, and the four-person suite costs more than 7,000 a night. The shower room in the room has no exhaust, which makes the whole room extremely smelly. The whole room is very shabby. Spraying a lot of perfume can't cover it. The attitude of the ** Japanese man who booked the dinner at the Western restaurant was very bad. The first night was arranged in the snow view lobby. The second night was arranged in a small private room next to the lobby, with four walls inside. The last table of 6-7 people was dining. I asked him why he sat inside, and there were all empty seats outside. Why didn't he let us sit. He couldn't explain. He said he had to sit inside anyway. Later, he called a girl who could speak English. He rejected us with all kinds of unreasonable questions. He said that someone had booked something. The whole lobby was empty. Later, after our negotiation, he saw that we were very determined and helped us arrange it outside. So I seriously suspect that the man at the front desk of this restaurant is somewhat anti-Chinese!

What an awesome experience! The hotel offered exemplary service before we even arrived. Due to special travel arrangements, we arrived late and the staff quick to arrange an in-room bento dinner for us before our arrival. When we got there, we were immediately blown away by the gorgeousness of the hotel. Despite its age, everything was very clean and polished. I can see that great care had been taken to upkeep the hotel and it’s premises, which are extraordinarily beautiful. We couldn’t resist taking pictures even after check-out, and it took us an hour to finally reluctantly leave. Words cannot actually do the place justice, you must visit there yourself. We were very impressed with how delicious the food was, and the attention to detail, including the placement of the food, the coordination of food color. My mouth is still watering as I recall how delicious it was. I had 10 helpings of their prime rib one day. Besides, I had a dietary restriction and the staff were really careful with that, to the extent of reminding me what dishes not to eat everyday at their breakfast and dinner buffet. In addition to excellent food and service, the hotel went out of its way to be very eco-friendly. For every day that we did not need our room to be tidied, we earned points, which can be traded in for ice cream or other goodies. Finally, the staff spoke perfect English. This is rare indeed, and it made everything so much easier and so much more enjoyable. Thanks for the experience!

The price of the snow season is quite expensive. The big bed room is 5000+, and the Gaza hair bed is more than 300. This hotel is marked with four stars, but the Google search is marked with Samsung. Not run by locals in Japan, the sanitary environment is really average, the big bathing venue is sticky, there are floating hair in the pool, and the towels are thrown everywhere. The carpet used in the room, but the vacuum is not thorough, and the dust allergy has to wear a mask, and the purifier can be comfortable. Breakfast is all European, there is no Japanese soup or the like, cold food. I wanted to use a dryer, but as soon as I entered the socks, the dryer was full of black hair. The pick-up day was also promised 15 minutes, but I waited for 30 minutes. I called again and said that there were other things on the road. Not recommended, if you want to come to Baima, it is recommended to book other hotels.