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Front Desk Staff is approachable and friendly. They have this tag that says ”Cleaned and Sanitized” on the toilet bowl and the two slippers. The room is big enough for a couple like us. It has a separate room for the wardrobe. The room that was booked doesn't have a window, I just wish there was. It looks also like a maze. You have to familiarize yourself with your room. Eurotel is easy to find, has a lot of near convenience stores, and it is just right in front of Robinsons Place Manila. Easy to book a Grab car/taxi.

this is our 2nd home. I have recommended this hotel many times to my family & friends! This hotel has been very convenient for someone like us who loves travelling & working. Thank you to all staff who has been kind to us since day 1.

The room appeared clean, but upon entering, I was hit with a bad smell. On the other hand, the location was extremely convenient, close to all the areas I wanted to visit. However, our experience was marred by poor service. Upon arrival, no one assisted us with our luggage. The reception staff on duty was unaccommodating and intimidating. I believe that working in the hospitality industry requires a high level of customer service, even on difficult days. If someone is unhappy in their role, it's better for them to leave rather than jeopardize the company's reputation with rude behavior. Unfortunately, this lack of service continued throughout our stay. No one helped us with our luggage when we departed, unlike other hotels I've recently visited, where staff were eager to assist. I also noticed that most staff members didn't smile, and it seemed that they provided preferential treatment to foreign guests. In terms of amenities, the hotel needs to improve its swimming pool. We were surprised by how small it was, contradicting the hotel's description of having both a swimming pool and a children's pool. In reality, there was only one tiny pool. So, some of my relatives didn't even bother swimming due to the crowds and limited space. In terms of food, my family stayed there for two days, and I noticed that the breakfast options lacked vegetables. It's essential to include vegetables as a choice. This hotel’s restaurant don’t cater to vegetarians.

The hotel has an excellent location, surrounded by numerous restaurants perfect for our business journey. Several tourist spots are within walking distance, making it easy to explore the area. Public transportation is readily available, allowing us to visit places like Chinatown, Divisoria, Baclaran Church, and more. The staff are fantastic; they automatically changed our bedsheets, and the room was clean and comfortable. The room amenities were also quite good. One downside was that the telephone for ordering food wasn’t working, but that wasn’t a major issue since the food was delicious. I particularly enjoyed the leche flan and calamares. Additionally, the hotel is conveniently located near Salazar Restaurant, which is known for its excellent dishes. We’ll book again.

The room was spacious enough for two people and clean. All basic amenities are ready for you, including slippers, hairdryer, toiletries, kettle, and there is a water dispenser machine (hot and cold) on each floor. The location is easy walking distance to the shopping mall and restaurants, convenience stores etc. The staff were friendly and the breakfast is different each day. Rooftop has cool view of the city. Would recommend to stay here.

We had a fantastic stay at Pacific Bay Grand Suites The room was clean, spacious, and well-equipped with all the amenities we needed. The staff was incredibly friendly and always ready to help with any requests. The location was perfect—close to [Robinson's Manila , making it easy to explore the area. The check-in and check-out process was smooth and hassle-free. Overall, a wonderful experience! I highly recommend this hotel to anyone looking for a comfortable and enjoyable stay. I will definitely be coming back! ⭐⭐⭐⭐⭐ (5/5)

checking in was smooth. The room is clean and the bed sheets smell clean and fresh. The shower area has molds in between grouting that needs to be brushed. The location is near the us embassy, intramuros and robinsons manila. The aircon works as expected. Overall, it was a good stay. Thanks!

Yes this is the MAGIC place to stay when you are going to the U.S. Embassy for your tourist visa to the USA. It worked, finally my wife got her tourist application approved, 3 times a charm... Everything was ok, the room was good but the neighborhood is sort of trashy, dirty, not to many food places to go eat. We walked to the mall but got back in daylight hours. Thanks for the good vibes, WE DID IT!

Value for money is excellent. Location is outstanding as it is nearby a mall and various foodchains/restos. The cleanliness is very good as the room is well-organized, with complete toiletries and smells great. Overall, I highly recommend this hotel for all types of travellers.

My 2nd time here! I decided to come back to this hotel after my one-week trip to Puerto Galera. The front desk and security remembered me and greeted me warmly. I left my neck pillow the week before and when I inquired this to the front desk, they immediately contacted house keeping and within 20 minutes, brought the neck pillow to my room. Can't find any fault in the service. The location is also superb, I will definitely come back here next time I'm in Manila!