City of Manila Hotels with Bars

I requested an ocean-view room, but my English wasn't good enough to explain it properly. I was disappointed when I got a room on the opposite side of the sea. However, they put me on a high floor, and I could see the World Heritage site from my window, which was amazing! 😊 Although it felt a bit old, that added to its historical charm. It was clean everywhere, and the breakfast had a great variety and was delicious. I made some wonderful memories there.

Beautiful environment, well-equipped facilities, rich breakfast, and attentive service. The rooms are very spacious and comfortable. It's a trustworthy hotel that feels as cozy and welcoming as coming home.

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

This was a great hotel, the staff here was amazing and friendly. They took care of my every request, and need. The hotel was very clean, and hospitable. The breakfast was delicious, and extravagant. They had a wide variety of dishes, there wasn’t any western food though but I didn’t mind, everything else tasted phenomenal. I will certainly be back at this hotel next time I visit my wife again.

The room was very neat and clean. The location is very close to my company, which makes commuting easy. The breakfast by the sea was delicious. Someone came to clean the room daily, maintaining a high standard. The staff were very friendly. The rooms are spacious, bright, and some offer sea views, directly facing Manila Bay.

I chose this hotel to celebrate a special occasion and was genuinely looking forward to the stay. The property itself is beautiful, well-maintained, and offers the quality you would expect from a 4-star hotel. Unfortunately, the service and communication did not meet the same standard. Before my arrival, I submitted a special request and received a response from the hotel with additional information. To avoid any confusion, I even called the hotel to clarify the details. Afterward, I modified my request through the proper channel, assuming it would be reviewed and updated in their system. To my disappointment, the revised request was never acknowledged or acted upon. What is most frustrating is that the hotel had multiple opportunities to review and confirm the updated information, yet it appears that no one checked it. For a 4-star property, attention to guest requests and communication should be a basic expectation, especially when guests are celebrating important occasions. While the facilities are impressive, the lack of attention to detail significantly affected our experience. A beautiful hotel alone is not enough when guest communications are overlooked. This experience left me disappointed and feeling that the hotel fell short of the level of service it advertises. I hope management takes guest requests more seriously and improves its internal communication processes, as this is an area that clearly needs attention.

**Overall, my stay at Century Park Hotel was good.** The room was comfortable and decent, and the facilities were okay. There isn’t a lot in terms of facilities aside from the pool and bar, but everything was well enough for a comfortable stay. The breakfast was quite good, with a decent variety of choices. It’s not the biggest selection I’ve seen, but there was enough to choose from and the quality was good. One very minor observation I noticed was that some staff seemed a little more enthusiastic or attentive when greeting foreign guests compared to local guests. To be clear, the staff were generally nice and polite, and this did not affect my stay. It was just something I happened to notice. Another small point was the hotel’s policy of providing only **two complimentary bottles of water per day**, with an additional charge for extra bottles. Having stayed at many hotels, this was something I found a little unusual, as complimentary bottled water is often more readily available. Again, this is only a minor point and not a major concern. Overall, I had a pleasant stay. The hotel is comfortable, the breakfast is good, and the service is generally satisfactory. There are a few small areas that could be improved, but nothing that would significantly affect the overall experience.

I chose this hotel for the location/price. Which were good. If I’m honest it was a bit disappointing. The room was older than the pictures. It was just average. Mostly clean but some dust visible in the corners. Not many plug sockets. The worst part is the large number of homeless people sleeping in the street of the hotel. My partner didn’t feel safe walking at night.

Me and my Father stayed for 3 nights, overall it was a great stay as the location is close to everything like mall and other attractions. The room is neat and tidy. My Dad really enjoyed our stay. The service is great 👍 👌 loved to recommend this hotel for everyone 😀

We arrived at the hotel around 2pm so immediate check-in was allowed. I was so impressed at the size of the room. It was big, so big you can fit several medium to large luggages on the floor if those are what you have. We were provided with 2 beds, I like the comfy mattress and pillows.👍👍👍 Also on the bed when we arrived were thick bathrobes, so thick that I thought they were the towels (in the form of bathrobes), because there were no towels provided at the time of check-in. We rested comfortably for 2 hours before heading out to see the charm Intramuros, it's the very reason why we chose this hotel in the first place. For this reason, we made the right choice because it was literally just a few steps away from Casa Manila and all the other places of interest inside Intramuros. From there, we were also able to hire an e-trike to go outside of Intramuros (Jones Bridge and Luneta Rizal Park). In short, our day was full and we were looking to rest peacefully at our room in White Knight. Here comes the CONS: 1. There's no WIFI signal in our room (102)! Say what? YEs, no WIFI. They have their silly excuses and I don't want to type in detail because it's ridiculous and triggering. If you want to connect to their free WIFI, you must go to the lobby. If there's no WIFI signal in the room, let's have the other option, connect to mobile data. Surprise! No signal for my DITO network as well.🫪🫪🫪 Bummer! I asked if we can be transferred to a room with signal, their best solution is a room at the 3rd floor. But but but, they have no lift (elevator). Mmmm I guess, I have no choice but to sleep... 2. Dang! Room 102 was truly the worst room to have a good night's sleep. This hotel is not gated, and outside our room was literally the cobblestoned streets where trikes pass by, people walk by, people stand by.😭😵💫😵💫 So even at 12 midnight, you can hear bikes, ebikes, people talking on the phone, people playing music from whatever gadget. Not my type of room to sleep in! No comfy bed, pillows, air-conditioning can compensate for the noisy alley just right outside the window. So that's my review. Book in this hotel according to what you can tolerate. If this hotel's location is important to you, then opt for a room NOT on the first floor where it's still noisy at night, and there's no signal. P.s. I wasn't convinced that the thick big bathrobe would serve as their towel, so I had to ask for real towels. It turns out, they failed to put real towels in our room before check-in. I also had to ask for welcome bottled water which was also supposed to be there upon check in. But I had to ask several times because they were waiting for delivery. I couldn't wait any longer, I settled for their service water. Thank you.