City of Manila Hotels with Gym

I requested an ocean-view room, but my English wasn't good enough to explain it properly. I was disappointed when I got a room on the opposite side of the sea. However, they put me on a high floor, and I could see the World Heritage site from my window, which was amazing! 😊 Although it felt a bit old, that added to its historical charm. It was clean everywhere, and the breakfast had a great variety and was delicious. I made some wonderful memories there.

Beautiful environment, well-equipped facilities, rich breakfast, and attentive service. The rooms are very spacious and comfortable. It's a trustworthy hotel that feels as cozy and welcoming as coming home.

We had a wonderful experience staying at Manila Prince Hotel. From the moment we checked in, the front desk staff welcomed us with genuine warmth and efficiency, making the check-in process seamless. Clean & Comfortable Rooms,The room was spacious, spotless, and incredibly cozy. The bed was super comfortable, ensuring a peaceful and restful night's sleep. Great Dining,The breakfast buffet offered a delightful variety of tasty local and international options to start our day right. Manila Prince Hotel offers fantastic value for money without compromising on quality or hospitality. Highly recommended for business travelers, couples, and families alike! We will definitely stay here again on our next visit to Manila.

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

This was a great hotel, the staff here was amazing and friendly. They took care of my every request, and need. The hotel was very clean, and hospitable. The breakfast was delicious, and extravagant. They had a wide variety of dishes, there wasn’t any western food though but I didn’t mind, everything else tasted phenomenal. I will certainly be back at this hotel next time I visit my wife again.

The room was very neat and clean. The location is very close to my company, which makes commuting easy. The breakfast by the sea was delicious. Someone came to clean the room daily, maintaining a high standard. The staff were very friendly. The rooms are spacious, bright, and some offer sea views, directly facing Manila Bay.

I chose this hotel to celebrate a special occasion and was genuinely looking forward to the stay. The property itself is beautiful, well-maintained, and offers the quality you would expect from a 4-star hotel. Unfortunately, the service and communication did not meet the same standard. Before my arrival, I submitted a special request and received a response from the hotel with additional information. To avoid any confusion, I even called the hotel to clarify the details. Afterward, I modified my request through the proper channel, assuming it would be reviewed and updated in their system. To my disappointment, the revised request was never acknowledged or acted upon. What is most frustrating is that the hotel had multiple opportunities to review and confirm the updated information, yet it appears that no one checked it. For a 4-star property, attention to guest requests and communication should be a basic expectation, especially when guests are celebrating important occasions. While the facilities are impressive, the lack of attention to detail significantly affected our experience. A beautiful hotel alone is not enough when guest communications are overlooked. This experience left me disappointed and feeling that the hotel fell short of the level of service it advertises. I hope management takes guest requests more seriously and improves its internal communication processes, as this is an area that clearly needs attention.

I chose this hotel for the location/price. Which were good. If I’m honest it was a bit disappointing. The room was older than the pictures. It was just average. Mostly clean but some dust visible in the corners. Not many plug sockets. The worst part is the large number of homeless people sleeping in the street of the hotel. My partner didn’t feel safe walking at night.

Good stay overall. The staff were friendly, and the room was comfortable. Housekeeping could be a bit more thorough, but it did not significantly affect our experience. We would still recommend this hotel and consider staying again.

I had a really pleasant stay at this hotel. The entire property was very clean, well-maintained, and comfortable. The rooms were spotless, and I could tell that the staff put a lot of effort into keeping everything clean and organized. The staff were also very friendly, kind, and helpful throughout my stay. They always greeted me with a smile and were happy to assist whenever I needed anything. The breakfast was another highlight. There was a good variety of food, and everything I tried was fresh and delicious. It was a great way to start the day. Overall, I was very impressed with the cleanliness, friendly service, and quality of the breakfast. The hotel consistently maintained a high level of cleanliness, which made my stay even more comfortable and relaxing. I would definitely stay here again and highly recommend this hotel to anyone looking for a clean, comfortable, and welcoming place to stay.