Mint Appart International Hotel (Shenzhen Futian Center)

I recently stayed at your property and, unfortunately, had a very disappointing and unpleasant experience. I feel it is important to share this feedback so that appropriate actions can be taken to prevent future guests from going through the same. The cleanliness of the room was extremely poor. I was bitten by bed bugs during my stay, which left my legs red, itchy, and visibly swollen. This is not only uncomfortable but also unacceptable for any accommodation standard. It was my first time experiencing bed bug bites, and it left a very bad impression of my stay in China. Additionally, the room appeared very old and poorly maintained. The water pressure in the toilet was weak, making it difficult to use properly. There was also a persistent bad smell in the room, similar to smoke and sewage, which made the environment even more unpleasant. I sincerely hope that your hotel management takes this issue seriously and performs a thorough inspection of the room. Proper cleaning, pest control, and maintenance are essential to ensure the comfort and safety of future guests. Thank you for your attention, and I hope you will take the necessary precautions to improve the room conditions.

It’s literally across the road from Shenzhen Sports Centre and very convenient if you’re there to attend a concert like I was. Subway station is a few meters away from the hotel. The hotel itself is spacious, and works has a good range of amenities including a washing machine and washing detergent. It’s not a luxury hotel, but it works for a number of reasons. There are a few eateries and supermarkets around and Luckin Coffee across the street. The staff at reception very polite and caring and offer follow up service to ensure we’re comfortable.i want to highlight 张 who is a breath of fresh air. She even gave us a choice of when we want our room cleaned which was very convenient and we didn’t feel rushed. Breakfast starts at 7:30 and closes at 9:30 so be sure to be up early if you want to eat. All in all a decent place.

Photos shown are not an accurate reflection of the condition of the room. It was generally clean but based on the cracks and stains, you can tell it’s an old building and an old room. So that definitely tarnishes the impression and stay. Note that the hotel seems to be used concurrently as an apartment for other locals. Service overall is good nonetheless. Breakfast is very basic. Nothing special.

Bagualing station (Exit E). Just one minute away. We got the 2 bedroom apt and it was really spacious and cozy. The receptionist was rly kind, we needed help to order food coz we don't read/speak chinese and she was v patient and helped us w everything!!

Had a pleasant stay here! The location is very close to Bagualing station (exit E) and the access is luggage friendly as we brought 3 big luggages. The receptionists were all friendly. Despite not being able to speak English they still tried to communicate and helped me using translator. They even taught me how to activate my WeChat pay patiently. The room itself was clean and properly equipped with useful amenities like washing machine, refrigerator, hairdryer, toiletries. We had a good rest and eventho sometimes there was water noises upstairs, it did not bother much. Overall this hotel was worth the price and would recommend people to stay here if you’re visiting ShenZhen!