Centrally located in the heart of the Shenzhen CBD financial district, the hotel is accessible via the efficient Shenzhen subway system that is steps from our front doors. within walking distance of the Shenzhen Convention & Exhibition Centre and City Hall. The Shenzhen Stock Exchange is also nearby and easily accessible. Experience the exciting city vibe amongst spacious accommodations, tempting on-site dining options and state-of-the-art business and leisure facilities while staying connected to the city centre complex, which provides access to the shopping mall and more.Featuring floor-to-ceiling windows and a fresh color scheme, our comfortable guestrooms offer a 42” HD TV, ergonomic desk, Wi-Fi and a stylish bathroom with ample space. For the ultimate stay, spoil yourself in the inviting Presidential suite.Maintain your exercise regimes at this 24-hour fitness facility, which features the latest generation of cardio and strength training equipment as well as landscaped gardens to help you feel your best during your stay.Spanning 400m2 on the 20th and 21st Floors, the Executive Lounge offers complimentary breakfast, evening Happy Hours and private Check-In and Check-Out services for guests staying on our Executive Floors.Three restaurants and bars provide you with various dining options.From corporate events to social gatherings, our dedicated events team will help plan a successful event down to every last detail. Our hotel features 16 versatile function rooms, comprising 2,400㎡ of space, including a 600㎡Grand Ballroom which can be configured with the advanced conferencing technology to deliver the professional experience.
"Facilities: The overall facilities are well-maintained and very convenient to use. The bathroom, in particular, had fantastic water pressure, and a hot shower was just what I needed to relax after a tiring business trip!
Cleanliness: Excellent. Many five-star hotels tend to overlook details like dusty electric kettles or dirty magnifying mirrors in the washroom, but not here! That definitely left a positive impression.
Environment: Although it's an older five-star property, the overall environment is still superb. The accessible elevator for the metro station is conveniently located right opposite the hotel, and the subway passage itself is lined with many restaurants, making it very easy to explore Shenzhen's local food scene.
Service: I gave five stars for all other categories, but only four for service! We only had one light carry-on suitcase for this trip. This was the first time I've encountered a hotel where the concierge completely ignored our car pulling up to the entrance and didn't offer any help with our luggage during check-in. At the Ritz-Carlton, for example, the concierge is usually ready to open the car door even before it's fully stopped, let alone expecting us to handle our own bags! It's not that we *can't* carry our own luggage, and if there were many cars and guests at the time, we'd totally understand if they were overwhelmed. But our car was stopped right in front of the concierge, with no other vehicles or guests around. So, what exactly is the purpose of having a concierge stationed at the entrance then? It's the first time I've experienced something like this, and I found it quite perplexing. On a positive note, the staff at the front desk and the concierge who handled luggage storage were incredibly enthusiastic, which makes me feel the hotel's training might be a bit inconsistent."