JW Marriott Hotel Shenzhen Bao'an

Executive lounge - Staff must ensure all tables are cleared and cleaned quickly. When I entered the lounge at 6pm, there were 3 tables which still had food, plates, glasses etc on them from guests who attended afternoon tea, which finishes at 5pm. I appreciate staff are stretched at times, but clearing tables must be a priority. Breakfast - food choice and quality is inconsistent. Furthermore, guests are vaping indoors and staff do not say anything. Not impressed. Swimming changing room - I was shocked and disgusted. There is a sign as you enter, which asks any guest who may have a health issue or indeed a STD not to swim. This is acceptable. What is completely unacceptable is that men were using the plunge pools, sauna and steam room, located in the changing room, for easily over one hour completely naked. I couldn't use these facilities due to this. There were two guests in particular, walking about naked with their phones and using the facilities. This is a health and safety breach. Not to mention, that it should be forbidden when Children use this area too. In any hotel, absolutely no person should be allowed to use any pool, sauna, steam room whilst naked. It is dreadful hygiene. Bedrooms - I was impressed by cleaning staff and comfort and amenities of the bedroom. Security - I appreciate having lived in China for over four years, it is relatively safe. However, I expect a five star hotel to never assume this and ensure guests feel safe at all times. I returned to the hotel at midnight and I was concerned to see a member of the public loiter in the lobby and follow me when going to the elevator. When entering elevator, you swipe your card to access the floor bedroom is located. The stranger did not have a card. When I exited the elevator, he did too and was wandering around the hallway. I used the phone beside the elevator to report this but I was shocked when the staff member I spoke with did not seem concerned. I had to request several times that he come to my floor to investigate. This is a major security breach. I felt very uncomfortable and staff were not concerned by this. There are people in every country who wish to harm others or do something bad. This should not be allowed to happen. Under no circumstance, should anyone (unaccompanied by a guest) be allowed to wander the same floors where guests sleep. Overall, I must question the ability of the General Manager. It is clear that staff are either not being trained properly or indeed need lack motivation to undertake their jobs successfully.

Very nice, looking forward to visit again.