The St. Regis Shenzhen Bao'an
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The St. Regis Shenzhen Bao'an
Opened in 2025
No. 10 of Luxury Hotels in Shenzhen
1088 Xingye Road, Bao'an District, Shenzhen, Guangdong, China
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Last booked 1 hr ago
Highlights
Free parking
Ideal location
Varied breakfast
Sparkling clean
Top local pickShow more
Amenities
Indoor swimming poolFree
Spa
GymFree
Public parkingFree
EV charging station
Bar
4 Restaurants
Conference room
All amenities
Property Description
The St. Regis Shenzhen Bao’an enjoys a prime location in the heart of the thriving Bao’an District. Featuring 289 elegantly appointed guest rooms and suites, each offering breathtaking views of the city skyline or the bay, the hotel promises a refined and unforgettable stay. Guests can indulge in a variety of dining experiences across four exquisite restaurants and bars, each offering a harmonious blend of St. Regis’s signature elegance and the vibrant flavors of local cuisine. The hotel also boasts over 1,000 square meters of versatile event space, including the Astor Ballroom and several meeting rooms, making it the ideal destination for both business and leisure. With personalized butler service, a state-of-the-art Fitness Center, and a luxurious spa, The St. Regis Shenzhen Bao’an redefines the standard of luxury in Shenzhen, offering an exceptional fusion of elegance, service, and innovation.
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9.6/10
Great services and great quality we will visit there again great experience
All 782 reviews
Surroundings
Metro: Bao'an
(460m)
Metro: Baohua
(550m)
Airport: Shenzhen Bao'an International Airport
(13.8 km)
Train: Shenzhenjichang Railway Station
(13.9 km)
Train: Shenzhenjichangbei Railway Station
(18.6 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
3
St. Regis Family Themed Twin Bed Room
2 Double bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
3
St. Regis Suite
1 King bed
90m² | Floor: 37-48
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
5
Deluxe Panoramic City View King Room
1 King bed
52m² | Floor: 37-50
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
3
Connecting Room
Bedroom 1:1 King bed ● Bedroom 2:2 Double bed
140m² | Floor: 37-40
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
5
Caroline Astor Suite
1 King bed
90m² | Floor: 37-49
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
Family Friendly Themed Room (King Bed)
1 King bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
4
Deluxe City View King
1 King bed
50m² | Floor: 37-45
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
Grand Deluxe City View King
1 King bed
50m² | Floor: 46-50
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
Presidential Suite
1 King bed
248m² | Floor: 50
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
5
Grand Deluxe Bay View King
1 King bed
50m² | Floor: 37-50
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
6
Deluxe Ferris Wheel Bay View King Room
1 King bed
50m² | Floor: 37-49
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
John Jacob Astor Suite
1 King bed
90m² | Floor: 37-49
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
Deluxe City View Double
2 Double bed
50m² | Floor: 37-50
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
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Guest Reviews
9.6/10
Excellent
782 reviews
Verified Reviews- Cleanliness9.7
- Amenities9.6
- Location9.6
- Service9.5
Average for similar properties in Shenzhen
Anonymous User
August 25, 2025
Heartful thank you to Oscar
Dear Management of St. Regis
I am writing to express my sincere gratitude for the exceptional service provided during my recent stay at your hotel. Specifically, I would like to commend Oscar from the front desk for his outstanding professionalism, attentiveness, and genuine commitment to ensuring a memorable guest experience.
Upon check-in, Oscar greeted me with warmth and efficiency, setting a positive tone for my stay. During check-out, he took the time to kindly ask about my experience and listened attentively to my feedback. When I mentioned a minor issue, he promptly addressed it with great care and resolution. Additionally, his thoughtful gesture of presenting a teddy bear as a gift truly touched me and significantly enhanced my overall impression of the hotel.
While my stay was mostly pleasant, there were two minor incidents that could have impacted my experience. First, there was a misunderstanding with the concierge team regarding courier delivery services. Fortunately, the butler quickly stepped in, understood my needs, and made an exception to assist me. She also patiently explained the reasons behind the policy, doing so in such a polite and comforting manner that I truly appreciated.
Secondly, there were no universal sockets compatible with UK plugs, my laptop ran out of battery but I had to reply an email via that laptop. I contacted the butler for a converter, after over 10 minutes, one was provided but no way to plug to the wall socket. I called the butler again, then it took nearly an hour for the housekeeping team to find a suitable power *****. I acknowledge that, as a guest, I should have been better prepared, and I understand that such situations can sometimes be beyond the hotel’s immediate control. Or maybe my expectation to the butler team is far over.
Despite these small setbacks, Oscar’s efforts during check-out completely eased my frustrations and left a lasting positive impression. His dedication to guest satisfaction is truly commendable, and I believe he is a valuable asset to your team.
I hope this feedback reaches the appropriate channels and that Oscar receives the recognition he deserves. Thank you once again for a wonderful stay, and I look forward to returning to the St. Regis in the future.
CW
August 30, 2025
Hotel is new, nice design, every staffs are so nice and very helpful. Swimming pool also good. My son very like the hotel and will come again.
Guest User
August 24, 2025
Thank you for the truly memorable stay. The service provided by your team was exemplary, and we thoroughly enjoyed our time at the St. Regis. For future visits, our one recommendation would be to implement a system to monitor the number of guests at the swimming pool. During our stay, the high volume of guests impacted the tranquility of the area. We are confident that addressing this would make the exceptional St. Regis experience complete. We eagerly anticipate our next visit to St Regis.
Guest User
August 26, 2025
Overall, I was quite pleased. The breakfast was excellent and very reliable. Being on a high floor, the hotel offered fantastic views, and with plenty of great dining options nearby, it's truly ideal for a vacation. The hotel staff also provided excellent service. All in all, a very satisfying hotel stay.
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Guest User
August 19, 2025
First off, I was really impressed with the decor and the view. The service was excellent, and the location couldn't be better. However, the one major letdown was the lack of attention to some details. For instance, the bathtub seemed to be in a less frequented spot, and it made me wonder if it's overlooked during cleaning because of that. I hope to see continued improvements on my next visit.
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bella1019
July 14, 2025
The room was spotless, and the in-room facilities were excellent. We stayed here to celebrate our wedding anniversary. The hotel offered great views, and every piece of furniture was well-maintained. However, there were two major issues:
1. I had informed the hotel in advance that we were celebrating our wedding anniversary and requested some decorations. However, they decorated our room with a '50'. It was incredibly awkward and confusing; we've been married for a few years, and we had no idea what '50' was supposed to represent. If they were unsure, they should have clarified with us instead of just guessing.
2. The F&B service was arguably the worst I've experienced in a five-star hotel. At both breakfast and dinner, it was consistently impossible to get a server's attention. They seemed overwhelmed even with only a few tables occupied, which clearly indicates a lack of proper staff training. During dinner, my child accidentally cut their lip and started bleeding, which, of course, was an unfortunate personal incident. However, despite the servers and even the chefs hearing my child's sudden, painful crying, no one came over to check on the situation. When asked, the servers just looked clueless. We had to walk out to the lobby and call for a server before anyone finally came. Is this really the standard of F&B service for a five-star hotel? Every dish includes a service charge, but what exactly are we paying for?
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Guest User
August 12, 2025
The hotel upgraded our room to a high floor with fantastic views of Happy Harbor. Our butler was very attentive and thoroughly explained all the room's facilities. The room itself was well-appointed and comfortable. The rooftop bar was also excellent, offering stunning night views of the bay area. We thoroughly enjoyed our wonderful evening.
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Guest User
August 16, 2025
Our family of three booked two rooms. As they couldn't be arranged on the same floor, the hotel thoughtfully programmed our key cards during check-in to grant access to both floors, making it very convenient for us to visit each other. This was a truly considerate touch.
All the staff, from the lobby to the restaurant, were fantastic. They patiently answered our questions and offered excellent, appropriate advice. Every staff member had a smile on their face, making us feel incredibly welcome and right at home.
The outdoor area of the bar on the 51st floor was too windy to stay comfortably, and the indoor area with live music could be a bit noisy. It's not recommended for those who prefer a quiet atmosphere. However, the bar and restaurant on the 35th floor offer beautiful night views and are highly recommended for those looking for a quieter dining experience.
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Guest User
August 4, 2025
A truly great experience. I accidentally left my charger behind, and the hotel even helped me ship it via SF Express. Special thanks to Louis from the concierge for his excellent assistance.
Breakfast was delicious. However, on Saturday, there was quite a queue for check-in, leading to about a ten-minute wait at the front desk. They thoughtfully provided bottled water while we waited for our room to be ready. Despite this, the overall experience remained very good.
Service was impeccable across the board, including thoughtful touches like turndown service and welcome fruits.
The only drawback was the swimming pool surprisingly lacked a hot tub. For a newly opened hotel of this caliber, this feels like an oversight, though it appears to be a design flaw. Furthermore, the pool changing rooms were quite small. Aside from these minor issues, everything else was perfect.
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Services & Amenities
Most popular amenities
Indoor swimming pool
Free
Spa
Additional charge
Gym
Free
Public parking
Free
EV charging station
Bar
4 Restaurants
Conference room
Additional charge
Multi-function room
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage
Free
Indoor swimming pool
Spa
Gym
Bar
4 Restaurants
Conference room
Multi-function room
4 Restaurants
Yan Ting 宴庭
Style: A la carte
Cuisine: Cantonese, Chinese
Open for: Breakfast, Lunch, Dinner
Ambience: Family-friendly, Modern
Dining options: Outdoor tables, Reservations available
Business hours: [Mon - Sun] 06:30-22:00
The Drawing Room 闲逸廊
Style: A la carte
Cuisine: International
Open for: Afternoon tea
Ambience: Modern
Dining options: Reservations available
Business hours: [Mon - Sun] 10:00-22:30
The St. Regis Bar 瑞吉酒吧
Style: A la carte
Cuisine: International
Open for: Cocktails
Ambience: Modern, Romantic
Dining options: Reservations available
Business hours: [Mon - Sun] 19:00-02:00 the next day
St. Regis Astor Terrace Bar 瑞吉阿斯特露台酒吧
Style: A la carte
Cuisine: International
Open for: Afternoon tea, Cocktails
Ambience: Modern, Romantic
Dining options: Reservations available, Outdoor tables
Business hours: [Mon - Sun] 19:00-01:00 the next day
More Amenities
Internet
Wi-Fi in public areas
Free
Indoor swimming pool
Pool with view
Heated pool
Pool lounge
Towels
No restrictions
Opening times
Business hours
Parking
Public (not only for guests) is available On-site parking. Reservation not possible
Public parking
Free
Car charging facilities
Business services
Conference room
Additional charge
Fax/copying service
Free
Wedding service
Multi-function room
Multimedia display system
Front desk services
24-hour front desk
Concierge service
Express check-in and check-out
Safe at front desk
Luggage storage
Free
Wake-up call
Languages spoken
English
Chinese (Mandarin)
Food & drink
Bar
Lobby bar
Room service
Public areas
Elevator
Ventilation system
No smoking in public areas
Smoking area
Non-smoking floor
Health & wellness
Gym
Free
Spa
Additional charge
Cleaning services
Clothes steamer
Dry cleaning
Additional charge
Ironing service
Additional charge
Laundry service (on-site)
Additional charge
Facilities for children
Children's bathrobes
Children's slippers
Children's toys
Children's toothbrushes
Books and videos for kids
Accessibility
Handrails on stairs
Stair-free main entrance
Wheelchairs available
Accessible rooms available
Safety & security
First aid kit
Fire alarm
Keycard entry system
Fire extinguisher
Security personnel
Intruder alarm
Smoke detector
CCTV in public areas
Carbon monoxide alarm
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00
Front desk hours: 24/7
The property will provide check-in details after booking
If you will arrive outside of check-in hours, contact the property 1 day in advance by phone
Guests Accepted
Guests from all countries/regions are welcome at this property
Child policies
Children of all ages are welcome at this property.
Children between 0 and 12 years old can stay for free if no extra bed is needed.
Cribs and Extra Beds
For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children 3 years old and under | Extra crib: Free |
Breakfast
TypeWestern, Chinese, Asian, Vegetarian
StyleBuffet
Opening hours[Mon - Sun] 06:30-10:30 Open
| Age | Fee |
|---|---|
Children 5 years old and under | Free |
Children 6–11 years old | CNY 168.00 (approx. JPY 3,507) per person |
Children 12–17 years old | CNY 298.00 (approx. JPY 6,220) per person |
Adult | Buffet:CNY 298.00 (approx. JPY 6,220) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsThe deposit is determined based on the duration of your stay. The charge is CNY 2,000.00 (approx. JPY 41,740) per night.
Deposit Payment MethodsThis property accepts cash, credit cards and third party payment services
Deposit RefundThe deposit will be returned to the original account of payment within 7 days after check-out.
Pets
Pets are not allowed
Service animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
- Cash
Property Description
- Opened: 2025
- Number of Rooms: 289
Phone:+86-755-23322222
Email:SZBaoan.Butler@stregis.com
The St. Regis Shenzhen Bao’an enjoys a prime location in the heart of the thriving Bao’an District. Featuring 289 elegantly appointed guest rooms and suites, each offering breathtaking views of the city skyline or the bay, the hotel promises a refined and unforgettable stay. Guests can indulge in a variety of dining experiences across four exquisite restaurants and bars, each offering a harmonious blend of St. Regis’s signature elegance and the vibrant flavors of local cuisine. The hotel also boasts over 1,000 square meters of versatile event space, including the Astor Ballroom and several meeting rooms, making it the ideal destination for both business and leisure. With personalized butler service, a state-of-the-art Fitness Center, and a luxurious spa, The St. Regis Shenzhen Bao’an redefines the standard of luxury in Shenzhen, offering an exceptional fusion of elegance, service, and innovation.
Frequently Asked Questions
What is the cancellation policy for The St. Regis Shenzhen Bao'an?
The cancellation policy for The St. Regis Shenzhen Bao'an varies depending on the type of room and booking conditions.What is the cancellation policy for The St. Regis Shenzhen Bao'an?
What are the check-in and check-out times at The St. Regis Shenzhen Bao'an?
Standard check-in time at The St. Regis Shenzhen Bao'an is 15:00 and check-out time is 12:00.What are the check-in and check-out times at The St. Regis Shenzhen Bao'an?
Does The St. Regis Shenzhen Bao'an provide breakfast?
Yes, Breakfast is offered at The St. Regis Shenzhen Bao'an. Breakfast option(s): Western, Chinese, Asian, Vegetarian. Does The St. Regis Shenzhen Bao'an provide breakfast?
Can I bring my pet inside the The St. Regis Shenzhen Bao'an?
As much as we love pets, unfortunately, we are unable to accommodate them in The St. Regis Shenzhen Bao'an.Can I bring my pet inside the The St. Regis Shenzhen Bao'an?
Is there a restaurant at The St. Regis Shenzhen Bao'an?
Yes, The St. Regis Shenzhen Bao'an offers on-site dining. You can enjoy a variety of Cantonese, Chinese, International, International, International dishes, all prepared with carefully selected, high-quality ingredients.Is there a restaurant at The St. Regis Shenzhen Bao'an?
How far is the The St. Regis Shenzhen Bao'an from the closest airport?
The closest airport is Shenzhen Bao'an International Airport, and it is about 39 mins from hotel by car (13.8 km).How far is the The St. Regis Shenzhen Bao'an from the closest airport?
Is airport shuttle service offered by The St. Regis Shenzhen Bao'an ?
No, the The St. Regis Shenzhen Bao'an doesn't offer airport transfer services.Is airport shuttle service offered by The St. Regis Shenzhen Bao'an ?
About This Property
| Nearest Airport | Shenzhen Intl. Airport |
|---|---|
| Distance to Airport | 13.75KM |
| Nearest Train Station | Shenzhenjichang Railway Station |
| Distance to Train Station | 13.86KM |
| Nearest Subway Station | Bao'an |
| Distance to Subway Station | 0.46KM |
| Average Price From | JPY119868 |
| Hotel Star Rating | 5 |