The hardware facilities in the room are really good, but during peak periods, the hot water supply in the room will be insufficient. The software facilities need to be improved. I will choose to stay here next time.
On April 4, 2024, I had the honor of staying at the Vienna Hotel in Shangluo. It was an unforgettable and wonderful experience.
As soon as I stepped into the hotel, I could feel its elegance and warmth. The lobby is spacious and bright, beautifully decorated, and the staff is warm and friendly, making people feel at home.
Entering the room is even more surprising. The room is spacious and tidy, and the bedding is soft and comfortable, making people feel like they are in the clouds. The facilities in the room are complete, of high quality, and very convenient to use.
The service of the hotel is also excellent. Whether it is the front desk or the room service staff, they can meet the needs of the guests in a timely manner, with a friendly and professional attitude.
The catering is also satisfactory. The restaurant offers a rich variety of food with excellent taste and endless aftertaste.
In short, I feel very happy and satisfied with my stay at the Vienna Hotel in Shangluo. I am deeply impressed by the comfortable environment, high-quality service and complete facilities here. Next time I have a chance, I will choose here again and continue to enjoy this wonderful experience.
It is the first five-star hotel in Shangluo. The hardware facilities can be seen with the naked eye, and the service is not up to par. First of all, when checking in, we were not told which elevator could reach the room, and we had to find it ourselves. We parked at the door, and several cars blocked us inside. We couldn't contact other vehicles. Why didn't you leave a phone number when you parked? What is the security guard at the door for? The most outrageous thing is that the child took a bath at night, and the water was warm and not hot at all. I called the guest service, and the engineering department came and said that because I lived on a high floor, the bath water needed to be put in for more than 10 minutes before it could be hot. As a result, the child took a bath with warm water for almost 20 minutes, and the water was getting colder and colder. I was really speechless. I spent a lot of money, but the bath was cold. The next day, the child had a runny nose. There was also breakfast on the second day. The staff was obviously not enough. There was no yogurt and no one replenished it. No one collected the plates in time. No one came to ask you what you want to drink, and no one came to serve you. As a result, I saw two service staff looking at their phones next to them. There was nothing to do. There were no children's dining chairs or tableware. And for breakfast on the second day, it was obviously not staffed enough. No one replenished the yogurt when it was gone, and no one collected the plates in time. No one came to ask you what you want to drink, and no one came to serve you. As a result, I saw two service staff looking at their mobile phones. They were so bored. There were children's dining chairs and tableware but no children's disposable bibs, which is really incomprehensible. In short, I feel that it doesn't matter where the five-star hotel is opened. What matters is that the service downgrades along with the city. It's awesome!
Outstanding
336 reviews
4.8/5
Price from
PHP 2,619
per night
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I am very happy to be able to share my positive reviews about this hotel here. First of all I would like to say that the location of the hotel is conveniently located in the city center opposite Wanda Plaza. From the moment I arrived I felt the hospitality of the hotel staff. Enthusiastic and professional. The room I stayed in was also very spacious and comfortable. The bed was very comfortable and the hygiene was very clean. Thank you very much to the cleaning lady for her warm and thoughtful service. When I checked out, I left my watch in the room. The cleaning lady caught up to the elevator in time and there was another How many people can make money without losing money? But an ordinary employee in their hotel did it. Her behavior reflected the employee's honesty, integrity and sense of responsibility, and also demonstrated the hotel's noble quality and moral quality. In addition the breakfast was very rich with a wide variety of choices from traditional breakfast items to a variety of fruits and vegetables and the quality of the food was very fresh. Worth recommending.
During the National Day holiday, I decided to take my family to Shangluo for a visit. I saw that this hotel had a relatively high rating on the reviews, so when I went there I found that it was branded as a Starway Hotel. The hotel is not in the city center and there are no restaurants nearby. We can only drive to Wanda to eat. I booked a river view room. The room was quite large and had a small balcony, but there was a strange smell as soon as I entered. It took a long time to ventilate the room before it got better. There is a small park next to the hotel where you can see the Danjiang River. The overall facilities are too old and should be renovated. The sinks are full of mold, the hardware in the bathroom has signs of rust, the carpet is dirty, and the paint on the door is peeling off. Sorry, the procedure for using the shower in the bathroom is too complicated. The most speechless thing was that there was a KTV in the hotel, and there was a man crying and howling at around 9 o'clock until the middle of the night. I didn't sleep well all night, so I decided to check out the next day. What satisfied me most was the breakfast in the hotel, which was very rich and the night view was not bad.
Because we are passing by the accommodation, very close to the high-speed exit, the hotel's newly opened environment is still good. The parking lot has not been done yet, so parking is a bit troublesome. If you go out to eat, there are fewer surroundings.
The newly opened hotel, the room is large, there is also a balcony, the mattress is very comfortable, the bathroom is separated from wet and dry, the breakfast variety is not many, but it is enough. Parking is very convenient and worth recommending! The picture is not good, let's live and see haha 😂
The room is spacious and bright, with complete facilities and new facilities
The overall feeling in the hotel is very refreshing
Laundry facilities are complete, convenient and clean
Breakfast was great, with local specialties
Service staff are enthusiastic and proactive
Respond to requests
Very good stay experience
The parking lot is in the hotel courtyard, which is convenient
Opposite is the restaurant with the best local characteristics, Shangshan celebrity chef
👍 The room is unexpectedly good ~ is a pet-friendly hotel, great ~
🏨 The location is excellent, the room is large, it is very convenient to order takeout, there are many choices to eat around, Xinjiang rice noodles are delicious 😋
🧹 The sanitation is very clean, the four-piece set and hand sanitizer are available, the bedding is clean, the pillows are comfortable, and the two blankets are specially put in the spare is very intimate (the air conditioning heating is very powerful), this is worthy of five-star praise ~
🔋 There are enough sockets, very friendly to family travel (more charging equipment)
🌸 The service is very good, the young lady is warm, polite and responsible, and the uncle comes out to help guide the parking, and will choose to live in Da ~ on the return trip.
Excellent
315 reviews
4.4/5
Price from
PHP 1,010
per night
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4.8/5
Outstanding
GGuest UserBecause my lover works here, I take my children to see my lover stay at our hotel every week, very loving hotel. The front desk manager upgraded the sun room for free, and gave the child a small gift. The service attitude was also very good. There was a problem with the bed in the original room. Call the front desk for a few service staff to help move the room in minutes. The only thing I want to mention is a little comment. We can prepare shared splints and curling sticks for guests to use from time to time, because Xi'an hotels basically have them.
GGuest UserThe room is very clean and hygienic. I have stayed there once before and the experience was very good. I chose Hanting again this time. The staff's service attitude is super good. There is free fruit tea in the lobby. I have also experienced their breakfast before, which is also very rich. The transportation is convenient, with a park at the door and Wanda Plaza and Shangzhou Night Market nearby. In short, it is very convenient for traveling or shopping and eating. If you don’t want to go out, you can order takeout and a small robot will deliver the food to the door of your room. And washing and drying clothes is free, which is great. Highly recommended!
SSpeedoholicCheck-in:
Check-in was quick and we were given a pass for free entry to vineyard and two small bottles of wine. An extra key card was also provided upon request. No deposit had to be made.
The receptionist didn’t seem to have a lot of experience in handling booking confirmations shown in English language, but they quickly found it in their system instead.
Rooms:
Quite spacious and with all the furniture. It had a sofa set, 4 chairs with side tables along with a working desk and chair as well. Bedroom had a king size bed and a side sofa as well. The living room had a small balcony which allows you to enjoy the view outside. The lights were automatic and all buttons were touch operated.
Air conditioner took some time and were not always able to reach the desired temperature. Luckily the weather was good.
Amenities:
The mini bar refrigerator seem to have been removed during our visit; but there was tea, coffee and two complementary water bottles, a big 5 liter jar of drinking water was also in the room which only costed 5 RMB. We didn’t try the gym but a walk around the pond was quite pleasant.
Bathroom:
The bathroom was big, fitted with a bathtub and good water pressure. Hot water was always available but not sure why it was yellow in color; should be fine for bathing I guess.
The shower only worked in one mode and drain seemed a bit broken. Shower gel bottle was only filled up to a quarter of its capacity but seemed enough as we didn’t have to ask for a refill. There was no shaving kit found among disposables but all other items were there.
Service:
The room service was great and the food that we ordered from hotel restaurant arrived within 20 minutes. They also cleaned the room when we went out in the morning and provided a fresh set of towels and other amenities. Reception always provided the directions but no one accompanied us to the room after check-in. They always had a smile on and helped us with all our queries.
GGuest UserThe room was clean and the experience was very good. I first arrived in Shanyang and stayed for five days. My friends and I feel very good. The mountain view room has good air, elevators, air conditioning, and the store is not big, but the room is very good and the experience is known.
GGuest UserVery satisfied with a stay experience, thank the housekeeper Xiao Xu for his intimate service throughout the whole process.
It has been a while since planting grass on the west slope. The location is in the Qinling Mountains. It belongs to the deep mountain area. The natural feeling is full. There will be more insects in the mountains at night. People who are afraid of insects should prepare in advance. It's just fine for us, it's also integrated into nature haha.
The room is basically clean, the air conditioning equipment is good, that is, the wifi occasionally disconnects at night, I don't know why.
The decoration and surrounding environment of the homestay are very suitable for taking pictures and gatherings. It is very popular. There are tables and pavilions in the middle of the courtyard. You can bring your own food. It is very good to see someone with a hot pot barbecue! You can also watch the stars at night!
Let’s praise the housekeeper Xiao Xu again, the reply is very fast, and the service awareness is very good! I plan to stay with my friends next time, away from the city, close to nature is really great ~
HHezuidepikaqiuThe environment is very good, the price is very high! Recommended! But one thing is particularly bad, his bathtub can not put water, he can take the shower to put water, and then add it inside! The rest is very good
AAnonymous UserThe location is good, close to the city center, convenient transportation, easy to go out, very close to the school, the quilt will not be damp, the facilities are complete, neatly arranged, and the service is also very good.
GGuest UserIt is a very good hotel in the small county. It is built on the river. The front desk service is very good and the management is very standardized. If you go out to play and pass by the accommodation, it is a very good choice. Although it is not luxurious, it is very safe to live. The standard room is very large, there is a small living room, and the big bed room is relatively small. The hotel does not have breakfast, you can go to the next road to eat, there is a water pancake is particularly delicious, the skin is thin and the filling is large, and the family is unanimously praised.
Mmarcus meyerCheckin was quick and easy, no hassle for being foreigners. Nice staff, good beds.
Rooms are quiet and spacy, bathroom had some minor issues. The area is nice, worth strolling around.plenty of shopping options and restaurants.
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