The Westin Resort Guam

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The Westin Resort Guam
105 Gun Beach Road, Tumon, Tamuning, 96913, United States
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Rooms (58)

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8.0/10
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8.0/10
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Dining (38)

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7.5/10
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7.5/10
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Leisure & Recreation (24)

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7.0/10
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7.0/10
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Business Facilities (8)

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Public Areas (15)

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7.5/10
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2.2/10
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2.2/10
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2.2/10
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8.0/10
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9.0/10
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8.0/10
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8.0/10
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Near Hotel (27)

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9.0/10
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7.5/10
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8.0/10
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The Westin Resort Guam Photos
6.0/10
Kobe
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Guest Reviews

7.3/10
51 reviews
Verified reviews
Location8.1
Amenities6.8
Service7.3
Cleanliness7.0
Jonathan Maglaqui
Guest Room,2 Queen,Partial Ocean View,Balcony
Stayed in Jan 2025
Business traveler
3 reviews
10/10
Outstanding
Posted on Mar 1, 2025
The hotel local has a very good location accessible to a lot of restaurants. The room is clean and the pool and beach amenities are very beautiful. We will definitely come back!
Kongzhongfeirenpkk
Guest Room, 1 King, Ocean View, Balcony
Stayed in Jan 2026
Traveling with friends
9 reviews
8.0/10
Very good
Posted on Feb 25, 2026
We got an upgrade! The view was great, and the place was clean, except for the water stains in the shower and the toilet seat constantly closing by itself, which was a bit awkward 😂. The front desk staff were very welcoming and offered friendly service, but the bar staff by the pool were very unhelpful and didn't respond when spoken to, which was quite distasteful. The beach was photogenic, but really small; it's mainly for enjoying the sea view.
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6/15
Yuyoushi
Guest Room,2 Queen,Partial Ocean View,Balcony
Stayed in Nov 2025
Family
5 reviews
9.0/10
Great
Posted on Dec 29, 2025
The rooms are spacious and bright, the sea view rooms offer beautiful views, and the rooms are clean and hygienic. There's a private beach downstairs with fine white sand; it's less crowded and has beautiful scenery, making it ideal for family vacations.
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Response from Property: Dear Valued Guest,Thank you for sharing your kind feedback. We’re delighted to hear that you enjoyed the spacious and bright rooms, the beautiful sea views, and the cleanliness of your accommodations. It’s also wonderful to know that our private beach and peaceful setting made your stay enjoyable and well suited for a family vacation.We truly appreciate you choosing to stay with us and hope to welcome you back again soon.Warm regards,Eric SimonMarketing ManagerThe Westin Resort Guam
Guest User
Guest Room,2 Queen,Ocean View,Balcony
Stayed in Oct 2025
Family
1 reviews
7.5/10
Posted on Nov 29, 2025
It was convenient to have a Korean staff member at the reception. However, even without a Korean staff member, communication was easy and everyone was friendly. The facilities felt a bit dated, but they were still clean. I booked an ocean view room, but it was only partially visible from the balcony, which was a bit disappointing. Still, the view of the ocean from the pool was so beautiful that it was worth it. The connection was convenient, and since there weren't many people, I had a great time. Breakfast was good, but the dinner buffet was under construction, so I couldn't use it. The gym was great. I recommend it.
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6/7
Response from Property: Dear 访客,Thank you for taking the time to share such thoughtful feedback. We’re glad to hear that our team — including our Korean-speaking associate — made communication easy and provided a friendly, welcoming experience. It’s also wonderful to know that you enjoyed the cleanliness of our facilities, the gym, and the beautiful ocean-and-pool view that made your stay memorable.At the same time, we appreciate your honest comments regarding the room view and the dated feel of some facilities. We also apologize that the dinner buffet was unavailable due to ongoing renovations. Your feedback is very helpful as we continue working on enhancements to better serve our guests.We’re grateful for your recommendation and hope to have the pleasure of welcoming you back to The Westin Resort Guam for an even more refreshing stay.Warm regards,Eric SimonMarketing ManagerThe Westin Resort Guam
Guest User
Guest Room,2 Queen,Partial Ocean View,Balcony
Stayed in Jul 2025
Family
4 reviews
7.0/10
Posted on Aug 23, 2025
It's a bit old. There are many good amenities, a nice swimming pool, and friendly staff, but the restroom is very old. It needs a lot of revision and provision. In particular, the bottom floor of the shower room feels a bit dirty. Koreans require a bidet, so having one would be a huge improvement.
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Response from Property: Hafa Adai from The Westin Resort Guam! Thank you for your valuable feedback. We are pleased that you enjoyed our amenities, swimming pool, and the service from our team. We also appreciate your comments regarding the restroom facilities and bidet. Please be assured that your suggestions will be taken into careful consideration as we continue to improve. We look forward to welcoming you again in the future.Warm regards,Julia KIM (eCommerce Manager, The Westin Resort Guam)
Kobe
Guest Room,2 Queen,Ocean View,Balcony
Stayed in Jul 2025
Family
16 reviews
6.0/10
Posted on Aug 8, 2025
The overall decor is very old, and the rooms are also very old. The air conditioner is very noisy. The service is about 7 points. The breakfast buffet is average and expensive. The food is average, not as good as other restaurants. The advantage is that the bed is very comfortable. It is close to the duty-free shop. The gym has a gantry but no weights. There are boat rentals on the beach. Be careful of the yellowhead fish biting on the beach, especially during the breeding season. I was bitten and bled.
Original TextTranslated by Google
Response from Property: Hafa Adai from The Westin Resort Guam!Thank you so much for sharing your thoughts with us. We're happy to hear that you enjoyed the comfort of our beds and our convenient location. We truly appreciate your feedback on the breakfast and gym, and we’ll be sure to work on enhancing these areas. We're also sorry for any inconvenience caused by the noisy air conditioner and the yellowhead fish bite — your safety and comfort are our top priorities.We look forward to welcoming you back for an even more enjoyable experience in the future.Warm regards,Julia KIM (eCommerce Manager, The Westin Resort Guam)
Anonymous User
Guest Room,2 Queen,Ocean View,Balcony
Stayed in Jun 2025
Family
31 reviews
2.2/10
Posted on Jul 28, 2025
I think this is the worst Westin in the world. I don't have any experience. This is definitely the most authentic evaluation of my real stay. Guam is not a big place, and there are only so many hotels. I didn't expect this brand to be like this here, and there are so many good reviews? In terms of facilities, the hotel is old, and the facilities are also relatively old. Although they are all brands, they are too old. Besides, the sanitation and cleaning of the room have no brand awareness and are hasty. It's annoying from the check-in. There is no Chinese service. There are more Japanese and Koreans, and fewer Chinese. The room card is also upgraded and repaired. The elevator room card can't be used to toss back and forth. After checking in, the hotel bedding is damp. Although I have stayed in other hotels by the sea, there is no such thing in other hotels. The room is small, the facilities are poor, and the air conditioning is broken. In short, I think this is the worst Westin in the world. This level is 3 stars in China. It is really absolutely not a smear. The buffet doesn't feel like a five-star, and the coffee machine is broken! ! ! In short, I recommend Crowne Plaza in Guam. The food is good, the room is newly renovated, and the service is good!
Original TextTranslated by Google
Response from Property: Hafa Adai from The Westin Resort Guam!Thank you for sharing your feedback. We sincerely apologize for not meeting your expectations during your stay, and we deeply regret the discomfort you experienced. We take all guest concerns seriously, and your comments about the room, facilities, and service have been noted.Please know that we are actively working on improvements to enhance both the comfort and overall experience for our guests. Your feedback regarding the condition of the rooms, cleanliness, and facilities will help guide our future renovations and training efforts. We also apologize for the inconvenience you faced with the room card and air conditioning.We truly value your feedback and hope to have the opportunity to welcome you back in the future, providing you with the level of service and comfort you rightfully expect from The Westin brand.Warm regards,Julia KIM (eCommerce Manager, The Westin Resort Guam)
Café con leche yy
Guest Room,2 Queen,Partial Ocean View,Balcony
Stayed in Jun 2025
Family
8 reviews
8.0/10
Very good
Posted on Jul 6, 2025
The facilities are a little old, but the rooms are very clean. The location was also great, with a private beach where you could see a beautiful sunset. Cleaning came around 5pm, which was a little late, which was a bit disappointing.
Original TextTranslated by Google
Response from Property: Hafa Adai from The Westin Resort Guam!Thank you for your valuable feedback. We’re happy to hear that you enjoyed the cleanliness of our rooms and the beautiful location with the private beach and sunset views. We also appreciate your understanding of our facilities, and we’re working hard on improvements to enhance the overall experience.Warm regards,Julia KIM (eCommerce Manager, The Westin Resort Guam)
Elon Ye
Guest Room, 1 King, Ocean View, Balcony
Stayed in May 2025
Business traveler
7 reviews
10/10
Outstanding
Posted on Jul 25, 2025
The deposit is non-refundable after half a day. The environment is good. The breakfast is not very good, and I don't recommend adding breakfast. The beach is good, the swimming pool is also good. It is very clean. The hotel staff are very good.
Original TextTranslated by Google
Response from Property: Hafa Adai, Elon Ye from The Westin Resort Guam!Thank you for taking the time to share your good feedback. We're glad to hear that you enjoyed the beautiful environment, beach, swimming pool, and the cleanliness of our facilities. It's also wonderful to know that our staff made a positive impression on you.We appreciate your comments on the breakfast and will certainly consider your feedback as we look for ways to improve this aspect of our service. We hope to have the opportunity to welcome you back in the future for an even more enjoyable experience.Warm regards,Julia KIM (eCommerce Manager, The Westin Resort Guam)
maria+81
Guest Room,2 Queen,Partial Ocean View,Balcony
Stayed in May 2025
Traveling with friends
7 reviews
8.5/10
Very good
Posted on Jun 11, 2025
I had no problems staying there. They offered cleaning services such as just changing the bathroom or towels, and I was able to enjoy the hotel's amenities, including the gym and the beach right in front of the pool. The hotel's location was also perfect, as it was within walking distance of the city center. The taxi service to the airport, which the hotel called, was a flat rate of $30. It was very convenient.
Original TextTranslated by Google
Response from Property: Hafa Adai from The Westin Resort Guam!Thank you for taking the time to share your wonderful experience! We’re thrilled to hear that you had a comfortable stay and were able to enjoy our amenities, including the gym and the beautiful beach. We're also pleased that you found our location convenient and enjoyed the ease of the taxi service to the airport.Your kind words are truly appreciated, and we hope to welcome you back for another relaxing and enjoyable stay in the future.Warm regards,Julia KIM (eCommerce Manager, The Westin Resort Guam)