"As soon as I made the booking I was in touch with the hotel through email - and they were very helpful about their services. They even arranged a welcoming fruit platter and fresh juice, as well as a bathrobe.👘
Once I arrived I was told that the image of the room I booked was wrong on the Trip app and that I would not be getting a panoramic view (also no 🛁!?). I contacted trip and they offered to compensate me with coins, but I didn’t spend the holiday as anticipated. I did get my sunset view and this made it all worth while.🌅
The housekeeping was not very thorough often leaving the room and balcony very dusty. The shower was the worst experience as the shower head was cheap old and the wall holder was broken, and the sewer seemed to be semi-clogged. There was no shelf to place the shower gel and shampoo, and they kept on falling into the soapy water. 🙄
Also there was confusion about the blue beach towels - nobody told me that they are supposed to be returned to the room and replaced the following day by house keeping… they almost accused me of stealing one that I left on the beach… 🥵
The beach and pool are slightly small for full capacity (Christmas/New Year) but the palm trees and sun-beds, shower and beach bar were decent and balanced it out.🌴
The gym was well equipped, but not very clean, and the AC was not very strong. 🏋🏼♀️
The location is great, close to KingKong Mart for shopping, and many coffee shops, restaurants, and bars. However, the loud EDM music from the neighboring OCSEN bar was a bit too much. Earplugs helped. 🎤🎹
Breakfast was surprisingly the best feature of my stay, with enough options for vegetarians, and overall stag was kind and helpful. Lunch at the pool
bar was either a 🥗or 🍕
I don’t think I would return as I prefer higher quality service and this resort is just run down and not maintained enough for my standards, but I’m sure many other guests were very satisfied. 🛠️💸"
"I really liked the hotel! It is located in a quiet place, there are many cafes nearby where you can enjoy delicious and inexpensive food and a lot of spa. If you rent a bike, you can easily get to any point on the island. Or use the free bus, the stop is within walking distance. The hotel has two swimming pools. I was lucky and there were few guests at the hotel during my stay, so I swam in the pools completely alone! Very polite and nice staff. The room was cleaned every day. Very beautiful territory. It feels like you are living at your grandmother's in the village! You don't want to leave here at all."
Amazing
62 reviews
9.4/10
1 night
From CNY 98
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"First of all, the hotel is located by the coast, a bit remote. Although it is convenient to take a taxi, it takes 20-30 minutes to go to the central town (near the night market), and there is nothing to visit in the night market, so tourists who choose here usually plan to stay in the hotel to rest and do activities instead of going out frequently.
The overall decoration of the hotel is primitive and wild, which I love. There will be some dust on the way to the reef house, so everyone can wear slippers all the way, no need to wear nice shoes. The reception is next to the on the Rock restaurant. There are welcome drinks at checkin, which is also very nice to rest while looking at the coastline. We arrived at one o'clock on the day of arrival, but we didn't expect that the room was ready, so we checked in early, which is a plus for service!
If you are traveling with more than two people or less than four people, or a family, I strongly recommend staying in the reef house because the space is super large, both rooms have private bathrooms, and the lounge area can hold large parties. It's super worthwhile. Living in this kind of holiday home that maintains the original ecology, you must be mentally prepared to coexist with various insects. Although there is no air conditioning in the room, it is quite cool to install a mini air cooler above the mosquito net.
The hotel provides free shuttle to and from the town, live music and outdoor movies in the evening, and free yoga classes in the morning. Overall, the activities are enough for 1-2 days."
"The location of the hotel is first-class, convenient for visiting Yangdong Night Market and massage. The deluxe king room with river view is very good, spacious and comfortable. The air-conditioning is sufficient and the water power is strong. However, the bed sheets are stained and the shower head holder fails. The 2-bed room my parents lived in was very small in size. The air-conditioning was blowing directly on the bedside, making it difficult to sleep, and the water power was weak and unacceptable. The hotel asked us to pay extra money to change to another room the next day, which solved the problem."
"What a wonderful place! The staff were very efficient and friendly. Thank you! The location was great as many restaurants and coffee shops are around, and it’s just a 10 minute walk to the beach too! Love it!"
"The room is spacious but kind of dated. Bed is comfy. The shower water pressure is good. There are US/Uk power points at both bedsides. However, there is no master switch to turn off the lights. The most weird design is the aircon. You can’t set above 19 or else it will auto turn off. Sometimes u just turn off by itself. Maybe this is the reason why there is a ceiling fan in the room. The breakfast is located in another building connected to the main building. The restaurant layout is beautiful and their varieties are much more than La Festa. The only issue is there many flies and few mosquitoes and even 2 birds inside the restaurant. Managed to kill one 1 fly and 1 mosquito. For the free shuttle bus service to the airport, the bus driver forgotten to call us at the lobby and the bus simply left with our luggage. Thankfully, they quickly arrange a car to send us to the airport and we managed to collect our luggage. Location is very near Vinwonder and there are shuttle bus services provided. Nevertheless, the pool is pretty nice."
"Excellent hotel — perfect for families.
The hotel is beautiful and modern, with a great pool, excellent breakfast, and good service overall. One nice surprise was the pickleball courts, which weren’t mentioned in the description — a fun bonus!
There were many families with children during my stay, so it definitely feels more like a family-friendly hotel than a couples’ getaway. Still, the overall experience was fantastic."
"Crowded breakfast buffet during CNY and it’s annoying with flies flying around the food all the time.
There were only a few SUP boards and sometimes I had to wait for one.
Some bikes were in bad conditions like flat tires or rusted wheels.
Extremely limited choices for in room dining!
Staff were generally helpful except one guy in the reception to whom I asked for the key to to the arrival and departure Lounge but he gave me an invalid one!"
"We enjoyed very much our 7 nights stay at Pullman, the pool is nice and big, however the floor is very slippery at the kids splash area, it would be important to fix that for safety. Our room is decent, clean, the only thing I would suggest is to replace the hair conditioner with different brand.
Breakfast is the best, lots of options and tasty. We also had a lovely dinner at Mad Cow, View was incredible and the food was very good! They also have foam party at the pool few days a week around 4pm, the kids had so much fun!
Pullman Hotel is near the airport, and easy to get to the south side attraction, such as sunset town, cable car etc. We will definitely go back to Pullman again."
Great
404 reviews
9.0/10
1 night
From CNY 972
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Top 20 Premium-Hotels in Phu Quoc Island
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Premier Residences Phu Quoc Emerald Bay Managed by Accor
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Hotel near Long Beach, Phu Quoc Island
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Grand Resort Ocean Bay Phu Quoc
Hotel near Ong Lang, Phu Quoc Island
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9.2/10
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Hotel near Long Beach, Phu Quoc Island
"Great swimming pool""Delicious breakfast"
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8.8/10
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Novotel Phu Quoc Resort
Hotel near Long Beach, Phu Quoc Island
"Delicious breakfast""Great swimming pool"
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Latest reviews for Phu Quoc Island hotels
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Browse these genuine traveler ratings and real guest reviews to find the best Phu Quoc Island hotels.
9.4/10
Amazing
GGuest UserGreat, great, great, great! I decided to come to Vietnam at the last minute, and Ctrip happened to have a hotel package, so I chose this one blindly. The hotel contacted me to arrange a pick-up at the airport. I arrived at the end of the alley at night. I couldn't see clearly at night, but it felt very quiet.
It was great in the morning! French architecture, small and elegant, not many rooms, but the public areas are very attentive! There are lush greenery all the way to the beach. The sea in Phu Quoc Island is clean and comfortable, with few people and quiet. The hotel's restaurant is so beautiful, with French architecture and French interiors, and the breakfast is exquisite and delicious. It can't be praised enough. I forgot to take pictures of the room. The main color is yellow, the decoration is purple, the French balcony, the bed curtains around the bed, and the wooden shutters. I really like it so much😘!
Super recommended! Phu Quoc Island is also a relaxing, comfortable and cost-effective travel destination!
Hotel near Long Beach, Phu Quoc Island 94.2% of visitors choose this area
Price per night from:CNY 742
9.1/10
Great
EEvgeniya_MalFirst the food in room service is very bad quality and overpriced. I've got sick and we had to use it but i preferred stay hungry then. Not enoug sunbeds at the beach: you should go to the beach not later then 8 am to get a couch. Only one person speaks good english at reception and is really helpful and nice guy named Felix. Other staff gives you wrong information and their english is hardly understandable. During the morning time they shower the grass and it smells with a toilet septic.
The breakfast is ok and location is perfect. The beach itself is probably the best at Phu Qu Ok
DDeanWe were pleased with the airport transfer. However the check-in only took place at 3pm and they refused to give us late check out. The breakfast restaurant was too full. Didn't have enough tables for all the guests and it was chaos. The pool is nice but also not enough space for all guests to sit and relax.
Key cards also don't work well and the elevators take a long time.
Good location but the restaurant downstairs gave my friend food poisoning
GGuest User”Our stay at Sailing Club Phu Quoc was absolutely fantastic! The resort had a perfect mix of luxury and relaxation, with stunning views and well-maintained facilities. The staff were incredibly friendly and attentive, making our family trip even more memorable. The food was delicious, and the ambiance of the entire property was serene and inviting. Highly recommend this resort for anyone looking for a wonderful getaway in Phu Quoc!”
Aalexismac10Room was spacious and clean. Good service overall, most staff understood and spoke some English. Few pools around the hotel. There was a night market and some shops opposite the hotel.
Breakfast spread was good, they even have a pho and banh mi station!
Hotel near Long Beach, Phu Quoc Island 94.2% of visitors choose this area
Price per night from:CNY 558
8.7/10
Very Good
CCurious Ape1. Missing amenity: NOT all rooms have washing machine inside, even though it is clearly stated that this is included in the room amenities. The host/reception staff did NOT specify this information before OR after check in. Even if the machine is there, the host/reception staff does not provide any token amount of laundry detergent. So remember to “Bring your own detergent”
2. Vague communications: Questions emailed to the host via Trip.com are not always answered by the host (ie either no response at all or very late reply). Trip.com was helpful in advising me to email directly to the host (**************************) when the host failed to respond to some of my emails. However, it seems like the host does not check it’s own email box so I never get any response from that mailbox
3. Tedious check in process: There isn’t any clear information about the exact location of their office. Check in information is given ONLY via Chatting apps (eg Zalo, Kakao, Line or Whatsapp) at exactly the check in time, 2 pm (rooms are highly unlikely to be ready before that). I went directly to their physical office for assistance. Their office (with blue signage “Rosie”) is shabby and dubious-looking and totally incongruous with the given “Luxury Hillside Apartment” name). You MUST have mobile data roaming at that point to receive the room access code. The security guards based at each building’s beautiful reception floor have nothing to do with the rooms managed by this tiny “Rosie” office
4. Minimal staff: Cleaning staff hired by this Rosie agency seems unable to cope with the large number of room cleaning prior to guests’ check in. In the end, I think the limited manpower could only manage very basic, superficial cleaning of rooms. Ants seem to have built a colony in hidden crevices in some of the units as there’re always some crawling around the kitchenette/clothes-hanging cabinet every now and then
5. It’s a 50/50 chance of whether you are assigned a fairly new and really nice apartment or a worn-out one with some broken down/missing fixtures. You just have to risk it, in return for a stunning view of the fireworks (in rooms facing the Kiss Bridge)
6. The agency staff are okay and they do try to help. Unfortunately, I find them somewhat inexperienced and their services and expertise are a mismatch for this fine category of apartments. The Rosie agency staff have a tendency to give routine, generic answers when dealing with feedback and complaints. They probably can do well in operating guest houses or backpackers’ lodge where expectations from guests are much lower
GGuest Userloved their property with all trees and flowers + cute pool and beach in front, wooden house and stone bath tub.
but the service was kinda slow. There was a long wait at the reception to get response from them when I had trouble and complain about it. communication did not go smoothly, many local staff don’t speak english, plus food does not tasty at all include breakfast and hotel restaurant for the dinner. not many option for vegetarian.
prepare repellent at night, if you wanna sit at the terrace or open area at the restaurant.
JJune Yoon YiI visited here for the second time. Although the transportation is uncomfortable, I wanted to relax in a spacious villa in a quiet area. In particular, the staff were friendly, and they seem to be carefully selected, educated, and treated. In particular, the desk staff was friendly, and it was easy to communicate in English. (Many of the five-star hotels in Phu Quoc have difficulty in communicating with desk staff in English) This is not a fancy and noisy place. Rather, it is a place of quiet peace that is practical and classy. Everything is going accordingly. There are not many types of dishes at breakfast, but the quality is good. Both of the spa and restaurant service are cost-effective. The beach and pool are small but practical, cozy, elagant, and well managed. The resort buildings and interiors are also small and old, but I could feel the soul of the architect.
Hotel near Ong Lang Beach, Phu Quoc Island 5.1% of visitors choose this area
Price per night from:CNY 489
7.9/10
Good
GGuest UserThe resort has alot of potential with an exclusive beach, swimming pool and eloquent rooms (some with great views). Breakfasts are great. The manager was good and takes pride in the resort, however when he was not around in the afternoons and evenings service was rare and hard to find. You have to actively go look for restaurant staff to place an order or pay. The restaurant could be alot more profitable if staff actively removed plates and asked clients if they could get them anything e.g dessert, drinks. They charge a service fee, but with little service.
It advertises a gym, but equipment is in disrepair, they should not advertise facilities which are not functional.
There is not much around the resort in terms of restaurants, bars and shops. It is also not an easy location to get to, but yet we found the reception unhelpful in getting transport.
All in all the resort could be great, but service needs to be improved.
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