Jinjiang Metropolo Hotel (Nanjing Luhe Wanda Plaza Happy Harbor) Reviews

Response from Property: 尊敬的客人感謝您的認可呀！能讓您感受到貼心服務、覺得地理位置便利，我們太開心啦～ 附近的餐廳確實很寶藏，期待您下次再來解鎖更多美好呀！祝您生活愉快

Response from Property: Dear guest, thank you so much for your kind words! We're thrilled to hear that you found our hotel good and convenient, and that you were satisfied with the service. Your recognition means a lot to us, and we'll keep striving to provide excellent experiences for every guest. We look forward to welcoming you back soon!

Response from Property: 尊敬的客人：您好！非常感謝您對我們酒店給予的肯定評價，能得到您對酒店位置優勢的認可，我們倍感榮幸。酒店臨近商場與公園，旨在為每一位客人提供便捷且豐富的出行體驗，很高興這一點能為您的旅程添彩。同時，我們也為商務房空調給您帶來的不佳體驗深表歉意。我們已迅速將此問題反饋給維修部門，他們會立即展開全面檢修與調試工作，以最快的速度恢復空調的正常運行，杜絕此類情況再次出現。您的滿意是我們不懈的追求，我們會認真對待您提出的每一個意見，持續優化酒店的各項設施與服務。期待您的再次光臨，相信屆時我們定能為您提供更為完美的入住體驗。再次感謝您的支持與理解！

Response from Property: Thank you so much for your compliment! We're thrilled that you enjoyed your experience with us. Your "Very good" means the world to us and encourages us to keep up the good work. Looking forward to welcoming you back again soon!

Response from Property: 一路走來有多少從陌生人變成顧客，從顧客變成朋友，我選擇了真誠，你選擇了信任，被認可是一種幸福，被信任更是一份責任！感謝一直支持我的新老客户，感恩所有的遇見！

Response from Property: Dear guest, we sincerely apologize that your stay did not meet your expectations and caused you many inconveniences. Whether it's the outdated bathroom showerhead, the poorly cleaned carpet and odor, the noisy air conditioner, or the unreplenished paper towels, we are deeply sorry. Please contact the front desk with any questions you may have and they will address them promptly. We are staffed 24 hours a day. We have immediately arranged for a comprehensive overhaul and replacement of the bathroom fixtures, a deep cleaning of the guest room carpet, and increased the frequency of inspections and replenishment of daily necessities. We will also perform noise reduction maintenance on the air conditioning system to prevent similar issues from recurring. We apologize again for the poor experience you experienced. If you would like to give us another opportunity to improve, please feel free to contact us. We will provide you with a better accommodation. Thank you for your valuable feedback, which helps us identify problems and continuously improve our service. We wish you a happy stay!

Response from Property: Dear guest, thank you for your positive review! We are very pleased to provide you with a spacious and quiet living environment, as well as convenient transportation and shopping. We look forward to serving you again in the future and wish you a happy life!

Response from Property: Dear guest, thank you very much for your recognition of our service, value for money, and parking convenience! Your satisfaction is our driving force. We are also deeply sorry that the accommodations you received did not meet your expectations, let alone the Jinjiang brand standards. We have immediately reported your concerns to our operations department and will immediately implement environmental improvements and cleaning upgrades to create a cleaner and more comfortable experience for your next stay. We also deeply understand your joy of ordering "Xuan Takeout at the Hotel" and look forward to welcoming you again in the future, ensuring you enjoy attentive service and a more perfect stay!

Response from Property: Dear guests, thank you for recognizing our clean environment and recommending you to stay here! This affirmation is our motivation to continue to maintain quality. We look forward to you and more friends coming to experience it. I wish you a happy life.

Response from Property: Dear guest, Hello! We apologize for your disappointing stay. We have immediately investigated and rectified the hygiene issues you mentioned. Regarding spiders and dust accumulation: We have conducted a deep cleaning throughout the entire property, focusing on corners and crevices, and have increased daily ventilation and pest control. The wind has been strong these past few days, which may have caused a bit of dust. We open windows in every room after cleaning, and we may have overlooked some dust blowing in. Regarding water stains and stains: We have immediately implemented appropriate measures, replacing faucet fittings and thoroughly disinfecting and descaling the sink and toilet. We will further strengthen our cleaning procedures and quality inspection standards. We understand that hygiene is the most important aspect of any accommodation. This issue exposed oversights in our attention to detail, and we have already conducted training and assessments for the responsible personnel. If you would like to give us another chance in the future, please contact us at your convenience. We will make a request and we will offer you a free room upgrade, free breakfast, etc. as compensation. We look forward to your contacting us and hope to make amends for this regret. Thank you for your feedback. We will learn from this and strive to improve our service quality. We look forward to seeing you again! We wish you a pleasant stay! Good luck on your work!

Response from Property: Dear guest, thank you for choosing us! We're so sorry you missed one star. I think you meant five stars, but accidentally gave it four. We're very grateful for your positive review. We were able to meet your needs for being near the petrochemical park, enjoy the river view from your room, and experience the affordable price and prompt front desk service. We're very happy and look forward to your next stay! I wish you a happy life.

Response from Property: Dear guest, we are very sorry that you are dissatisfied and troubled by the transportation convenience and booking price of this accommodation. Regarding the "distance from the subway station" you mentioned, we will mark the transportation details and connection suggestions more clearly on the booking page in the future to facilitate you to plan your trip in advance; and we are deeply sorry that there is a price difference of more than 100 yuan between booking in advance and checking in on the day. Prices will fluctuate during the National Day holidays and will be adjusted according to market conditions and order volume. This has indeed affected your consumption experience. At present, we have sorted out the recent price system as soon as possible, and will optimize the pricing rules in the future to try to avoid such price difference problems from recurring. Once again, we apologize for the bad experience brought to you and thank you for your feedback. We will improve it as soon as possible and look forward to the opportunity to provide you with more satisfactory accommodation services. I wish you a happy life

Response from Property: Dear guest, thank you very much for your high evaluation! It is our honor to upgrade your room. The special duck blood vermicelli soup is also to your taste, which is really great! It is a little regretful that I didn't have time to participate in the Guzheng and Hanfu experience, but we are always here and look forward to your next stay. We will reserve enough time for you to immerse yourself in the charm of traditional culture!

Response from Property: Dear guests, thank you very much for your continued support and trust! It is our great honor to be your first choice for accommodation every time you come to Liuhe. We always take cost-effectiveness, hygiene, comfort and convenience of facilities into consideration, and will continue to maintain a high standard in the future. We look forward to your next stay! I wish you a happy life