Keio Plaza Hotel Tokyo

Keio Plaza Hotel Tokyo Reviews

Keio Plaza Hotel Tokyo

2 Chome-2-1 Nishi, Shinjuku Ward, Tokyo, 160-8330, JapanSee Hotel Details
Keio Plaza Hotel Tokyo
Keio Plaza Hotel TokyoKeio Plaza Hotel TokyoKeio Plaza Hotel Tokyo
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Guest Reviews

9.1/10
Great
3865 review
Verified reviews
Location9.2
Amenities8.9
Service9.2
Cleanliness9.2
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All reviews(3865)
Positive reviews(3760)
Reviews with photos/video(1119)
Large rooms(431)
Convenient for shopping(272)
Delicious breakfast(218)
Close to airport(139)
Luxurious(50)
Tasty restaurant(47)
Loved the night views(33)
Delicious buffet(30)
Negative reviews(105)
Seok Chin
South Tower Plaza Superior Twin Room
Stayed in May 2025
Family
9 review
7.5/10
Posted on Jun 23, 2025
The service of the concierge can be improved. They can be more friendly and helpful in providing information for tourists. The bell boy and girls were friendly though. They should provide benefits for i prefer members at the hotel restaurants. Need to walk abt 15min to reach the JR station. We stayed in a room with 3 single beds provided for 2 adults and 1 child of 7yrs old.
Response from Property: Dear Seok Chin,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the concierge service and will certainly consider your suggestions for enhancing guest interactions. We are delighted to hear that our bell staff provided friendly service. Regarding your accommodation, our policy states that children aged 6 and older are charged at adult rates. We hope this was communicated clearly at the time of booking. We value your insights and hope to provide a more favorable experience in the future.Sincerely,Keio Plaza Hotel Tokyo
Anonymous User
Main Tower Standard Plus - Twin Room
Stayed in May 2025
Family
4 review
10/10
Outstanding
Posted on Jun 15, 2025
We had a little extra lost and found experience with the hotel. Response to my email was prompt and pleasant even though it was my daughter who forgot her personal belongings in the toilet. Well done, the housekeeping team!
Response from Property: Dear guest,Thank you for your kind words regarding our lost and found service. We are pleased to hear that our housekeeping team was able to assist you promptly and pleasantly. Your feedback is greatly appreciated.Sincerely,Keio Plaza Hotel Tokyo
Michelle
South Tower Plaza Superior Twin Room
Stayed in May 2025
Family
5 review
8.5/10
Very Good
Posted on Jul 14, 2025
very good stuff, but hotel was quite old. service was excellent
6/15
Response from Property: Dear Michelle-sama,Thank you for your kind words regarding our service. We also appreciate your feedback about the aging of our hotel, and we continually strive to maintain our facilities to enhance guest experiences. We look forward to welcoming you again.Best regards,Keio Plaza Hotel Tokyo
Anonymous User
South Tower Plaza Superior Double Room
Stayed in Apr 2025
Family
10 review
10/10
Outstanding
Posted on May 6, 2025
Great for solo or family travelling! The hotel is located right by Shinjuku station (~10 minute walk) with a seven 11 inside and other amenities. Multiple restaurants are located inside the hotel as well, making it easy to eat.
Response from Property: Dear Guest,Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you enjoyed our convenient location and the amenities available. We look forward to welcoming you back in the future.Sincerely, Keio Plaza Hotel Tokyo
Jeff7822
Main Tower Standard Plus - Twin Room
Stayed in Apr 2025
Family
3 review
10/10
Outstanding
Posted on May 6, 2025
New and clean hotel, local is superb, accessible to many restaurants and bars as well as local drug stores
Response from Property: Dear Jeff7822,Thank you for your kind words regarding our cleanliness and location. We are delighted to hear that you enjoyed your stay and found our hotel conveniently situated near various amenities.Sincerely,Keio Plaza Hotel Tokyo
Anonymous User
South Tower Plaza Superior Twin Room
Stayed in Apr 2025
Couple
1 review
9.5/10
Amazing
Posted on May 3, 2025
Staff are very polite and their English standard is good. Room is big and nice, and you can see Mount Fuji on a clear day. However, lift to floor is unrestricted so anyone can go to your floor
Response from Property: Dear Guest,Thank you for your kind words regarding our staff and facilities. We appreciate your feedback about the lift accessibility, and we take guest security seriously while ensuring ease of movement within the hotel.Sincerely,Keio Plaza Hotel Tokyo
Liu Lindsay
Main Tower Standard Twin Room Non Smoking
Stayed in Mar 2025
Family
3 review
9.5/10
Amazing
Posted on Apr 11, 2025
All of the staff spoke a good level of English and provided great service. The location is good. Easy access to Shinjuku station. Great night view to the light show. Airport buses are also available. Buffet breakfast is available at 2 different restaurants. The taste was delicious. But the restaurant is always crowded and full of people. The hotel’s public area is spacious and provides a clear guidance to the public facilities. However, the in-room facilities are a little disappointed to me, not like a 5-star style at all.
Response from Property: Dear Liu Lindsay,Thank you for your kind words regarding our staff service and the convenient location of Keio Plaza Hotel Tokyo. We are delighted to hear you enjoyed our buffet breakfast and the spacious public areas. We acknowledge your feedback concerning the in-room facilities. We continuously strive to provide a luxurious experience and will take your comments into consideration as we evaluate our offerings. We appreciate your valuable insights and hope to welcome you back for an even better stay in the future.Sincerely,Keio Plaza Hotel Tokyo
Bonikwok
Main Tower Superior Twin Room Non Smoking
Stayed in Feb 2025
Traveling with friends
18 review
10/10
Outstanding
Posted on Apr 2, 2025
Tried to stay in Keio plaza hotel again after returned from Mt Fuji. This time arranged us to south tower , though it said to be upgraded, the hotel room is not as new as Main tower, however, due to its not at executive floor, the toilet was not same as main tower which renovated. Room size is still very spacey and big enough for our big bags to open. It’s tidy and clean. Breakfast offering at 2nd floor which is lots of choices. Food all yummy and fresh! Hotel prices gone up because of cherry blossom, however, it’s still the best location and walking to Shinjuku Gyoen National Garden!
6/9
Response from Property: Dear Bonikwok,Thank you for your kind words about your recent stay at Keio Plaza Hotel Tokyo. We are delighted to hear that you enjoyed the spaciousness and cleanliness of your room, as well as our breakfast offerings.We appreciate your feedback regarding the difference in room conditions between the South Tower and the Main Tower. While the South Tower is a valued part of our hotel, we understand that guests may have varying preferences regarding room styles and amenities. Your comments will be taken into consideration as we strive to enhance our guest experience.It’s wonderful that you enjoyed the location of our hotel and the convenience it provides to nearby attractions. We look forward to welcoming you back on your future visits!Sincerely,Keio Plaza Hotel Tokyo
Loh Wei Leong
South Tower Plaza Superior Twin Room
Stayed in Feb 2025
Family
3 review
8.5/10
Very Good
Posted on Mar 22, 2025
Very convenient location but south tower can be older in its furnishings. Beddings are super comfy though and the 2+1 rooms are very spacious compared to the standard Japanese hotel rooms in Tokyo. Check in and out also a breeze. Highly recommended for family stays in Tokyo.
Response from Property: Dear Loh Wei Leong,Thank you for your kind feedback. We are pleased to hear that you enjoyed our convenient location and spacious rooms. Your comments about the furnishings will be taken into consideration as we continually strive to enhance our guests' experience.Sincerely,Keio Plaza Hotel Tokyo
Anonymous User
Main Tower Superior Twin Room Non Smoking
Stayed in Feb 2025
Family
50 review
9.5/10
Amazing
Posted on Mar 12, 2025
Great hotel located in Shinjuku. It’s about 10 mins walk from Shinjuku station. The rooms are big for Tokyo standards. I would recommend it highly.
Response from Property: Dear Guest,Thank you for your kind words and recommendation. We are delighted to hear that you enjoyed our spacious rooms and convenient location in Shinjuku. We look forward to welcoming you back in the future.Sincerely,Keio Plaza Hotel Tokyo
Mommy Maricel
Main Tower Superior Twin Room Non Smoking
Stayed in Feb 2025
Family
2 review
10/10
Outstanding
Posted on Mar 4, 2025
Perfect location for Tokyo marathon runners. It is just by the starting line. Everything was great. Room super spacious and clean . We had a fantastic view of the Metropolitan Building with led lights show. Food so good in the buffet. Service is excellent.
Response from Property: Dear Mommy Maricel,Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed our location, spacious rooms, and excellent service during your stay. It brings us great joy to know that you had a fantastic experience, especially during the Tokyo marathon.Best regards,Keio Plaza Hotel Tokyo
Sim Wing
South Tower Plaza Superior Twin Room
Stayed in Jan 2025
Family
2 review
10/10
Outstanding
Posted on Feb 27, 2025
The staff are super nice The location is very convenient There are a lot of restaurants and shopping mall nearby Parking fee is cheap It’s best choice for driving  tourists Will definitely come back again 
Response from Property: Dear Sim Wing,Thank you for your kind words regarding our staff and the convenient location of our hotel. We are delighted to hear that you found our parking fees reasonable and that you enjoyed your stay. We look forward to welcoming you back in the future.Best regards,Keio Plaza Hotel Tokyo
OeiieO
South Tower Plaza Superior Twin Room
Stayed in Jan 2025
Family
23 review
10/10
Outstanding
Posted on Feb 17, 2025
3rd visit to this hotel within a year. As always, solid hotel that provide excellent service and good spread of abf. Hotel has view of Mt Fuji from the guestroom as well.
Response from Property: Dear OeiieO,Thank you for your continued patronage and for your kind words. We are delighted to hear that you enjoyed our service and breakfast offerings, as well as the beautiful view of Mt. Fuji. We look forward to welcoming you back soon.Sincerely, Keio Plaza Hotel Tokyo
Guest User
Main Tower Deluxe Plus Double Room
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on Jun 1, 2025
Amazing, convenient, classical
Response from Property: Dear Guest,Thank you for your kind words regarding your stay. We are delighted to hear that you found our hotel amazing, convenient, and classical. We look forward to welcoming you back in the future.Sincerely,Keio Plaza Hotel Tokyo
VHWC
South Tower Plaza Superior Twin Room
Stayed in Jan 2025
Family
3 review
10/10
Outstanding
Posted on Feb 27, 2025
We got a room upgrade from a very friendly staff. Excess my expectations all round.
Response from Property: Dear Vick,Thank you for your kind words regarding our staff and your room upgrade. We are delighted to hear that we exceeded your expectations and appreciate your positive feedback.Sincerely,Keio Plaza Hotel Tokyo